Family Trucks and Vans

Bought a '92 Toyota Land Cruiser that then failed emissions the next day, but they worked hard to make it right and fix the problem. Took over 2 months to get my car back from them but they gave me a emissions the next day, but they worked hard to make it right and fix the problem. Took over 2 months to get my car back from them but they gave me a loaner vehicle for some of that time so I'm not really complaining. Alex in service and Hoke were always polite and helpful in our dealings. I'd recommend this dealership. More

Every person that we have talked to that works at this scam they call a dealership has told us "Oh we've been in business since 1976 and we haven't been in business for this long workin over our customers scam they call a dealership has told us "Oh we've been in business since 1976 and we haven't been in business for this long workin over our customers." I can't tell you how many times I have heard this line in the past week and a half we have been dealing with this dealer. I have read other reviews now and it seems like they have their so called "mechanics" look at the vehicle and fix it up long enough for it to withstand a test drive and then the vehicle falls apart and they tell you, "Oh our mechanics are BBB certified and they know what they are doing, bring the vehicle back and we will get it fixed." We came to Family Trucks & Vans from an ad on autotrader.com. Went and saw the truck listed. Very nice looking truck, no rattles, very clean. Decided to test drive it and everything seemed fine. Ended up buying it. "Passed" the vehicle inspection report, emissions, etc. Took it home (250 miles away)and on the way home, I was following my boyfriend in his old truck and there was fuel and oil spraying up onto my windshield. Got to where we were going and there was diesel and oil all over the back of the truck and the front of the old truck. Called Bobby the next day and told him about it. He said "bring it up and we will get it fixed - no cost to you." Told him that if this was going to be a reoccurring problem, we don't want the truck. Bobby's response "I don't blame you, we will get your money back or we will put you in a different truck." So we loaded it onto a trailer to take it back to be "fixed". They had it "fixed" the following day saying it was an oil plug. Thinking everything was fine with it. Drove it and it seemed to be fine. It sat in the driveway for one night and there was an entire tank of fuel and all the oil that had been in the vehicle on the ground. Called Bobby back again and he said, we have the same thing going on that we want to bring the truck back. So he said "I don't blame you, I won't be in the office today, but bring it to Carlos and he will get your money back to you." Brought it in tonight and Carlos tells us that we are going to have to pay for the cost of the repairs and that we cannot return the truck. More

To start off, they were so friendly and cordial and made you feel at home, my friend can vouch for that because she went with me the first time I visited. I saw a 2004 Pacifica there for sale, I wanted som you feel at home, my friend can vouch for that because she went with me the first time I visited. I saw a 2004 Pacifica there for sale, I wanted something that had an extra seat for when I had my grandchildren with me. It had everything I wanted, leather seats, heated seats, power everything, moonroof, nice rims, etc. The only problem was that it made this noise that Bill told me was just a cracked or loose belt and they could fix it. He told me to bring it back and they would take care of it in their repair shop. When I took it back to their shop the shop employee said the transmission was going out and I had to take it to a transmission shop and it would only be covered if I bought the extended warrant, which I had. I ended up using the warranty which covered the transmission but not the seal and connection so I had to pay that out of my pocket along with a 2 week rental vehicle (over $500.00). Now, I am told that several more repairs need to be done in order to pass the Emissions Test adding up to approximately $276.00 as well as the electrical system is going haywire and the sensor on my gas tank needs to be replaced or I get to listen to it ding constantly all day long. I have one paycheck to pay my bills and barely make it on my income and cannot afford to keep repairing this lemon. They knew about all these problems because they have a shop that checks out the vehicles when they are being traded or bought and that is why they kept pushing me to buy it that day saying they were going to raise the price the next week. I will never do business with them again and will never buy another used vehicle unless I take it to a shop and pay for them to inspect it and make sure I am not being taken for because I believed in another human's kindness that was false. This vehicle is a piece of crap and I have been constantly repairing it since I bought it last November, I haven't even had it 1 year. One thing I have learned from all this is how to be a pro at reviewing repair shops and getting quotes. I should have stuck to new vehicles!!!!! More

Between the run-arounds and the lies, and the theft of my $1000 deposit I wouldn't go near this place again. They claim to be a member in good standing with the BBB, but I find this hard to believe. It is a $1000 deposit I wouldn't go near this place again. They claim to be a member in good standing with the BBB, but I find this hard to believe. It is a discredit to the BBB if it is so. More

I desperately needed a car, but my credit is far from great saw a vehicle I lIked at Family trucks and vans the customer service I received from the finance department and the salesman was great, I co great saw a vehicle I lIked at Family trucks and vans the customer service I received from the finance department and the salesman was great, I couln't be happier in my new truck, it runs great. I'll be telling all my friends and family to go to family trucks and vans More

I wanted to buy a car I found at Family Trucks. There were some scratches on it that Bill and I both thaught could be easily fixed by there body shop. They took the car off the lot and marked it sold and were some scratches on it that Bill and I both thaught could be easily fixed by there body shop. They took the car off the lot and marked it sold and I was just waiting for the scratches to be fixed. It turns out the scratches were a little more severe than we thought and it couldn't be repaired to my satisfaction. ( It's still a very nice car ). When I said it wouldn't work for me Bill was gracious and understanding about it. No pressure and a real profesional! If they get something else in that suits my needs I would be happy to deal with them again! More