Faulkner BMW

I basically did all my homework on my computer. My first contact was by phone with Tom Hilliker. He was very friendly, courteous, and fun to work with. Tom worked hard for me and we came up with the best contact was by phone with Tom Hilliker. He was very friendly, courteous, and fun to work with. Tom worked hard for me and we came up with the best price of all the dealers I contacted. The second person I worked with was Johanathan Hoxworth. This was also by phone. He like Tom extremely easy to do business with and immensely knowledgeable and helpful. We completed our transaction over the phone and the first time I saw the dealership was when I picked up my car. All my paperwork was completed by Matt Duke who was very professional, affable, and well informed. It was a pleasure dealing with these three men, thus making my purchase a pleasant experience. More

The buying experience was fantastic! From the first call speaking with Tom Hilliker to my Client Advisor Rob Howry and the Business Manager Jason Logue. I cannot imagine a better overall experience in makin speaking with Tom Hilliker to my Client Advisor Rob Howry and the Business Manager Jason Logue. I cannot imagine a better overall experience in making this purchase. The group effort made the process professional, expedient and exceeded every expectation. I will make certain I tell my fellow BMW owners and associates about the experience. Well done! George Lutz More

Great sales experience. They worked very had to get me a vehicle from another dealership. They did not have the vehicle I wanted in stock. The price was great and the deal was outstanding. I would highly vehicle from another dealership. They did not have the vehicle I wanted in stock. The price was great and the deal was outstanding. I would highly recommend this dealership and especially Jonathan in sales. More

A friend of mine recently had his vehicle serviced here, and was also displeased with the dealership so I was inspired to add my 2 cents... I came to Faulkner in search of a used 3-series that I was inte and was also displeased with the dealership so I was inspired to add my 2 cents... I came to Faulkner in search of a used 3-series that I was interested in. I'm not sure if it was my appearance or if the sales staff was in a bad mood, but I could not find a single sales member to come out and assist me. I walked around the lot looking for someone to come outside and speak to me. The worst part is several employees were just standing around inside, and I know they could see me. I'm in my 20's and I had jeans and a casual shirt, so maybe they thought I wasn't BMW material ??? I just got in my car and drove away. I ended up driving back to West Chester, PA. I visited another Faulkner dealership, this time Faulkner Pontiac Buick GMC, to look at a Pontiac G8. Turned out to be the worst dealership experience of my life (read the review for Faulkner in West Chester). I ended up driving to O'Rielly in Newtown Square, and I bought an awesome G8 GXP on the spot (cash mind you, how's that for your assumption of a 20-something year old?). I'm not sure what the deal is with the Faulkner name, but I've never had a pleasant experience with their dealerships. If you're looking for a BMW, I recommend Ottos in Exton and West Chester. My In-Laws purchased vehicles from them, and it is everything you'd expect from a luxury brand. More

I had an outstanding sales experience - Why? because they wanted to sell me something. now comes service. So far, i've had my car for 11 months. In that 11 months, it's been in the shop 5 times. 3 were sched wanted to sell me something. now comes service. So far, i've had my car for 11 months. In that 11 months, it's been in the shop 5 times. 3 were scheduled and 4 were in the last month. Let's start at the beginning and go in order: 1 month or so after purchase Nov-ish: Had a problem with the right cornering light about a month after i got the car. I would go around a turn and the computer would say "right cornering light malfunction". I called service to make an appointment. They refused to look at it because i couldn't "verify that the light was out". Sorry but i can't backpedal at 50 mph around a curve to find out if my light is out. Remember this. 1st/2nd time in: After the winter, i was getting the summer tires put back on. came in for a loaner, got the paperwork filled out and took the loaner. Come back and pick up my car. I'm driving for a while and notice that it's pulling to either side sort of violently. More than just a drift, i actually have to keep tabs on it so i don't go into the other lanes. I call and have to take it in again- turns out they put the wrong tires on the wrong rims. So why doesn't the technician know which size goes on what rim? I'm taking their word for it that the violent tugging and highway driving for two weeks didn't do anything to the tires that are $400 a piece. 3rd/4th time in: I schedule the 15000 mile oil change. on the email response they talk about recalls. What recalls? I emailed. No answer. I called nobody who knows is there. When i finally get a guy who knows he says Oh yea it's the tail light seals. OK. 1st: Tail lights replaced. Upon picking the car up from that service, i am told they didn't have the part for the other recall (which i wasn't told about at the time of the first recall because it "just came through"... fair enough). So now the car has to go back the NEXT day. I get the car back to work, go to get in the trunk, and the top tail light is CRACKED. i made the assumption that i'd had the car for 11 months and never noticed and it happened to be a coincidence that service worked on the tail lights and it happened to be cracked and they didn't notice. I noted it to be fixed when they did the seat belt tensioner (2nd recall). I drop off my car the next day, I got a loaner.... however, curiously i wasn't in the system from the previous time so i had to spend the 10 minutes getting my info back in the computer. The day goes by, i'm called to come pick mine up. everything's fixed. Great. I get back to work the next day and go to load some equipment in my trunk and i find tools and a printout from the internet or something on how to fix my tail light. Are you serious? It didnt' instill a lot of confidence in me that the certified people i trust with my $40K investment have to use printouts to change a tail light. New car though, fair enough - again i'm laid back, however i'm not stupid nor is my time not important to me. I drive BACK to the dealership (20 mins each direction) to drop the tools and papers off. 5th time in: Right turn signal went out a day or so after i brought it in for the recalls. At this point my employer has had enough of me being late and taking extended lunch to drop off and pick up my vehicle so i had the valet service take it in. turn signal going out in a car less than a year old? Surprise, the cornering light malfunction i mentioned 10 months ago (remember that?) has caused the assembly to melt. Gee i wonder why the light went out. so since the other light went out they could actually look and see what was wrong with the light assembly. 6th time in: Again i'm without a car because the valet has to come back the NEXT day and take it again because the dealer doesn't have the part in stock. Oh yea. and i have two pinch and scratch marks on the top of my leather steering wheel - presumably from rings or a tool or something.... I don't wear jewelry. Bottom line is... i don't ask for much. I'm not there saying they should do things they normally wouldn't just to be careful and tell me things and deliver on what they promise. I'm so far unimpressed. More

Great experience with this dealer. I ordered my BMW from the factory and received it 10/7/09 When you go there, definitely make sure you talk to Jonathan in sales. He will hook you up with any informatio the factory and received it 10/7/09 When you go there, definitely make sure you talk to Jonathan in sales. He will hook you up with any information you want right away and if he doesn't have it, he will definitely find it in a minimum of time. He must have spent a total of like 12 hours with me over the course of 2 weeks just so i could nitpick options and even took the time to search the east coast for a car like the one i wanted to order so i wouldn't have to wait!!! Then, i'm frequenting a local watering hole and restaurant and a guy comes up to me and says. "you look familiar, you were just at my dealership". He introduces himself and It's Mr. Wood, and he recognizes me from Faulkner. I never even saw the guy when i was there. Shakes my hand and gives me his card and wants to know if there's anything he can do. Jeez, the dealership has been closed for a good 2 hours and he's still working. Even notices me later looking different! Then i get a couple emails and calls of him just checking to make sure everything's cool and asking how excited i was. Bottom line and long story short-- Faulkner WANTS your business and they deserve it. you will absolutely be floored by the service that they give you there. More