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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,407 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,407 reviews
June 26, 2018
Warranty work Ted Donnon was great!! To care of all issues, I would recommend them to everyone!! Work was done in a timely manner and truck was clean when they were Ted Donnon was great!! To care of all issues, I would recommend them to everyone!! Work was done in a timely manner and truck was clean when they were done! More
by CRAIGBARONI
Verified CustomerEmployees Worked With
Ted Donnon, James Keyser
Helpful June 26, 2018
Great! Great service. Faulkner keeps my vehicle in great shape. It helps and is smart to always have the same service person for the vehicle as this make i Great service. Faulkner keeps my vehicle in great shape. It helps and is smart to always have the same service person for the vehicle as this make it more personable. More
by EDGALLEN
Employees Worked With
Jack Platt
June 25, 2018
2012 Chevy Silverado Brad Thompson and Melissa Carpenter made the time purchasing a vehicle very pleasant. Not once did I feel pressured into making a decision I didn’t ha Brad Thompson and Melissa Carpenter made the time purchasing a vehicle very pleasant. Not once did I feel pressured into making a decision I didn’t have to make. Melissa was very informative and knew every answer to my questions. Brad is a stud. If he sees this... Thank you for your service! More
by PVDIII
Employees Worked With
Brad Thompson, Melissa Carpenter
June 25, 2018
Wonderful dealership to work with I am a return customer to this dealership. I keep coming back because they know how to rreat their customers. From sales to service always a great I am a return customer to this dealership. I keep coming back because they know how to rreat their customers. From sales to service always a great experience. More
by TISH
June 23, 2018
Giving benefit of a fluke experience Purchased later used car that prob normally would have been sent to auction. Attitude of sales let us know it was below their standard which made my Purchased later used car that prob normally would have been sent to auction. Attitude of sales let us know it was below their standard which made my daughter (first time car owner) ask if we were below their standard. Vehicle gas tank was on E when we took a test drive. Low tire pressure pointed out and we were assured it was all was fine, and they’d double check. When we got the car home it only had about 10psi in the tires. Ops manager was very responsive and the finance person Karl was great at talking with my daughter through the process. More
by PAULWGOUGE
June 22, 2018
Great service, great team Magali and Karl were super awesome. They went out of their way to make sure I got the vehicle that I wanted. They were very respectful and made sure I Magali and Karl were super awesome. They went out of their way to make sure I got the vehicle that I wanted. They were very respectful and made sure I understood what was happening and how decisions were. Thank you so much for the assistance. More
by BETTINA.TWYMAN
June 22, 2018
GREAT service My pickup a/c failed Tuesday afternoon. I told service that I was going on a 600 mile trip beginning Friday. They said to bring it in Tuesday before 7 My pickup a/c failed Tuesday afternoon. I told service that I was going on a 600 mile trip beginning Friday. They said to bring it in Tuesday before 7. A/C was fixed and truck ready Wednesday afternoon. Awesome service. Thanks, Jim & Faulkner. Ed Borer More
by Ed B
Employees Worked With
Kathleen (service), James Keyser
June 22, 2018
Great car buying experience I have leased/purchased several cars over the years and this purchase was one of the most painless. I worked with Brad. He was very accommodating, pro I have leased/purchased several cars over the years and this purchase was one of the most painless. I worked with Brad. He was very accommodating, professional, and friendly. I had communicated with Melissa in the Internet Sales Department and she portrayed the same traits. I was given a very fair trade-in price, in the past this was the most unpleasant part of the transaction. I spent a few hours at the dealership, which included test driving and all the paperwork to finalize the car purchase. It was nice not to spend an entire Saturday to buy the car. More
by LINDAJSMITH580
Employees Worked With
Brad Thompson, Matt Corcoran, Melissa Carpenter
June 21, 2018
Such a great team! I alwAys appreciate the amazing service we receive at Faulkner. From the courteous ladies on the phone directing and assisting with calls to a very fr I alwAys appreciate the amazing service we receive at Faulkner. From the courteous ladies on the phone directing and assisting with calls to a very friendly and helpful Jack in service, everything is taken care of in a quick and friendly manner. More
by SUSANFITH
Employees Worked With
Jack Platt
June 20, 2018
Great service!!! Jim always takes the time to explain what is happening and what needs to be done. He is clear and explicit, without talking down to me or making me f Jim always takes the time to explain what is happening and what needs to be done. He is clear and explicit, without talking down to me or making me feel stupid. More
by SHASAMME
Employees Worked With
James Keyser
