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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.7
2,116 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,116 reviews

June 02, 2025

Arrogant and dismissive I will likely never do business with this Faulkner dealership again! I will likely never do business with this Faulkner dealership again because of Michael Strohmetz! More

by Gerrry RUFFENACH
Recommend Dealer
No
Employees Worked With
Michael Strohmetz
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Jun 05, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Gerry, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to reach out to us at (610) 436-5600 and speak to one of our managers so they can assist you. We appreciate your feedback.

June 02, 2025

Work was done quickly and professionally. God communication with the Service Manager. Truck was ready when promised More

by gharring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Klos
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Jun 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, gharring! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

June 02, 2025

The entire experience was very enjoyable and without any pressure. Everyone was very pleasant and a pleasure to work with. More

by EJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Jun 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi EJ. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

May 31, 2025

Good job very satisfied with the work that was performed and my service advisor Leslie kept me well informed More

by Harold Asparagus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Harold, for the kind words! We're happy to hear you were very satisfied with the work performed and that Leslie kept you well informed throughout your visit. We appreciate your trust in us and look forward to serving you again in the future.

May 30, 2025

Brett was awesome to deal with. Kept us up to date on the delivery date of our vehicle and thorough explained everything about it upon pick up. Even staying late to accommodate us More

by MENDENHALLFARM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words! We’re thrilled to hear that Brett provided such a great experience throughout the process from keeping you informed to staying late to ensure everything was perfect at delivery. Going the extra mile is what we strive for, and we’re glad Brett made that happen for you. Thanks again for choosing Faulkner, we hope you’re loving your new vehicle!

May 30, 2025

Brett was awesome to deal with as a Salesperson. Kept us up to date on the delivery of our vehicle and thoroughly explained everything about it upon pick up. Even stayed late to accomodate us. Th More

by MENDENHALLFARM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words! We’re thrilled to hear that Brett provided such a great experience throughout the process from keeping you informed to staying late to ensure everything was perfect at delivery. Going the extra mile is what we strive for, and we’re glad Brett made that happen for you. Thanks again for choosing Faulkner, we hope you’re loving your new vehicle!

May 30, 2025

Service and communication were great! Vincent and the tech thoroughly explained and walked me through everything. Fixed and solved all my issues More

by Dave Guinan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Dave, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

May 29, 2025

This dealership delivers on the repairs promised. Haven’t had any issues on the work done. More

by PAULBERNOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Klos
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May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback, Paul! We're glad to hear the repairs have held up well and that you’ve had a positive experience with our service team. Delivering reliable, quality work is our top priority, and it’s great to know we met your expectations.

May 29, 2025

I had a great experience with Faulkner of West Chester! Keep up the great job! More

by DDETTERLINEB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

May 29, 2025

All services were performed as expected and on time. Very happy with the turnaround time. More

by BARRY.HEACOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Barry, Thank you for your review! We're happy to hear everything was completed as expected and that the turnaround time met your needs. We know how valuable your time is, and it's great to know we delivered on that. We appreciate your business and look forward to seeing you again!

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