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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
1,958 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,958 reviews

February 14, 2025

Very good Communication. The staff was very helpful and knowledgeable. They kept me in the loop about everything. More

by AREDDICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent, cavalcante
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Feb 17, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

February 14, 2025

I have always been treated professionally and courteously by this dealership all departments. The only important suggestion to improve om is your phone service When you call shorly after 5:00 pm and you ho More

by NMFW87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your thoughtful and constructive feedback! We truly appreciate your kind words about our team’s professionalism and courtesy. We also understand your frustration regarding phone service, and we’ll definitely look into adding a recorded message with store hours for each department. Your feedback is invaluable, and we’re always striving to improve the customer experience. We’re grateful for your support, and we’ll work on making sure it’s even easier for you to reach us when needed. Thanks again for sharing your thoughts!

February 12, 2025

Easy to schedule appointment, friendly, staff, pricing was very competitive for registration renewal. Also had a ride service More

by DOCOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty reese
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Feb 12, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We’re so happy to hear that scheduling was a breeze and that our staff made your visit a positive one. It’s great to know our competitive pricing and ride service helped make your registration renewal process smoother. We truly appreciate your feedback and look forward to assisting you again in the future!

February 12, 2025

Great service and car repair completed on time and budget. Thank so much. Appreciated. Bye More

by JULIETATEANDGARYTATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great feedback! We're thrilled to hear that your car repair was completed on time and within budget. We truly appreciate your business and are happy to know you had a positive experience. If you need anything else in the future, don't hesitate to reach out. Take care, and we look forward to seeing you again!

February 11, 2025

Great team, efficient back office who got me in and out on the day of the deal closure More

by ADAMSTOLTENBERG86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Adam! We're so happy to hear that our team was able to provide you with an efficient and seamless experience. It’s always our goal to make the process as smooth as possible, and we’re glad we could get you in and out on the day of the deal closure. If you need anything else, don’t hesitate to reach out. Enjoy your new vehicle!

February 09, 2025

Leslie Hurst is an amazing lady and a very special person. We've never met before. My service appointment went sideways through circumstances beyond Faulkner GMC's control. Leslie was honest and strai More

by ICM100.PC
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Feb 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind and thoughtful review, Dr. Lambo! We’re thrilled to hear that Leslie was able to turn your experience around and provide the exceptional service we strive for. Her honesty, compassion, and action plan truly embody the level of customer care we aim to offer every day. We're honored to have earned your trust and are so glad to welcome you into the Faulkner GMC community. If you ever need anything in the future, don’t hesitate to reach out. Thank you again for your feedback, and we wish you all the best!

February 09, 2025

Great services and a car wash to end the visit. Service was fast and smooth. More

by tillsr23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review! We’re thrilled to hear that you had a fast and smooth service experience. We're also happy you enjoyed the car wash—it's just our way of saying thank you for choosing us! If you need anything else in the future, feel free to reach out. We're here to help!

February 09, 2025

Service agents are assertive and willing to help. However, the drivers seat was not where I would have it. More

by JOE.SCHREI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback, Joe! We're glad to hear that our service agents were helpful and assertive. We apologize for the issue with your driver's seat placement. We appreciate your business and look forward to improving your experience in the future!

February 09, 2025

Vince kept me apprised of every step in the diagnosis and fix processes. He explained in detail how the Buick would be fixed along with the cost. He is a true professional More

by BILL.GAYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
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Feb 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review, Bill! We’re so glad to hear that Vince kept you well-informed throughout the diagnosis and repair process. It’s great to know that he was able to explain everything clearly and professionally. We truly appreciate your feedback and will make sure to pass along your kind words to Vince. If you need anything else, feel free to reach out!

February 06, 2025

Professional and kept me updated the entire time. Vincent was very professional and helpful. He kept me informed the entire time. More

by JWK
Recommend Dealer
Yes
Employees Worked With
Vincent
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Feb 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

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