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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,968 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,968 reviews
June 06, 2018
Not happy I bought my truck four months ago and have had two issues already. I brought it in right at the three month mark with a check engine light on. The ser I bought my truck four months ago and have had two issues already. I brought it in right at the three month mark with a check engine light on. The service said they didn’t wanna cover the repair but eventually they did. I brought the truck in yesterday for oil change and asked the service guy if he could look at my steering problem. He said for 95$ he would. I said I bought the truck here four months ago and he said no warranty so I have to pay. I said that’s foolish so I said just do oil change. I went home and read up on the issue and apparently Ford has the steering issues. I bought some penetrating oil and sprayed the steering knuckle and it helped. The service people could of at least made a recommendation to me what it might be. They also never re-applied a new sticker to remind me of next oil change. Disappointed to say the least. More
by MYRONWILLIAMS370
Verified CustomerEmployees Worked With
Other Employees :
Paul Johenning, Jack Platt, Ted Donnon, James Keyser
June 06, 2018
Honest, caring, pleasant capable people As I noted above, these folks are honest, caring and professional. This is the second car I bought from them.it feels like you are dealing with a fami As I noted above, these folks are honest, caring and professional. This is the second car I bought from them.it feels like you are dealing with a family member and I am convinced that their treatment of me would have been the same had I actually been a family member. They have a good knowledge of their vehicles and don't try to over sell. Good luck finding a better experience. More
by Dr. Dick
June 05, 2018
Udpate Lease on Car The lease on the car my wife and I purchased 3 years ago from Brett was up. Brett and Karl did a great job with updating our lease. They are very easy The lease on the car my wife and I purchased 3 years ago from Brett was up. Brett and Karl did a great job with updating our lease. They are very easy to deal with and we had a great experience. More
by CCANCRO
June 05, 2018
There's no place like Faulkner West Chester I have been taking my vehicles to Faulkner West Chester for service for over a decade. They are friendly, accommodating, affordable, and perform high I have been taking my vehicles to Faulkner West Chester for service for over a decade. They are friendly, accommodating, affordable, and perform high-quality work. Even though I live 45 minutes away, it's worth the trip every time I go. More
by mlewczyk34
Employees Worked With
Paul Johenning, Jack Platt
June 05, 2018
Good/thorough service I had a regular oil change and knew I had to have some brake work done...I appreciated that the brake system options were explained clearly and all c I had a regular oil change and knew I had to have some brake work done...I appreciated that the brake system options were explained clearly and all cost/ options were explored. The only negative was that the option/decision for the rear brake parts was affected by the lack of parts on hand. That being said, I felt good about the decision that the service manager and myself made for the repair.... More
by shelpeskin
Employees Worked With
James Keyser
June 04, 2018
Oil change and new tires Jim Keyser has been our service manager for years, and is a big reason why we keep buying GMCs. We currently have 3, and Jim handles them all. He is Jim Keyser has been our service manager for years, and is a big reason why we keep buying GMCs. We currently have 3, and Jim handles them all. He is excellent. He knows his job and always gives us honest, quality service. More
by TWKYLE1
Employees Worked With
James Keyser
June 04, 2018
second new vehicle purchase time was set by bret and we went in and started the process and in no time all the dealing was completed to our sastisfaction . thanks bret . time was set by bret and we went in and started the process and in no time all the dealing was completed to our sastisfaction . thanks bret . More
by TONI2511
June 02, 2018
Service recall and phone issues handled professionally, friendly and with warmth worked diligently on phone issue and radio issue service tech also wor recall and phone issues handled professionally, friendly and with warmth worked diligently on phone issue and radio issue service tech also worked same as above his name is Rob More
by RLOMBARDI1952
May 31, 2018
Annual Inspection The process is so easy and flexible. Originally planned to drop off night before but then called back & switched to later in the day - the next day - The process is so easy and flexible. Originally planned to drop off night before but then called back & switched to later in the day - the next day - and I would wait with it. They have extended hours early in the week so you can come later in the day and wait rather than being without a car the next day or waiting during prime time work time. My service specialist was Leslie and she was great. I hadn't thought to ask to have it washed before I went to the waiting room but happened to catch up with her a short time later and asked about getting it washed - she had already put it in as part of the service! Wait was minimal - just the time it took to get it done. More
by KDJOSLIN
Employees Worked With
May 31, 2018
2015 Buick Verano I brought my car here brand new in 2015. This location has my specific car with a good deal. Since having it I have put 120,000 miles on the car..I dr I brought my car here brand new in 2015. This location has my specific car with a good deal. Since having it I have put 120,000 miles on the car..I drive alot! Up until this year my car ran perfect. They do all of my oil changes. I have had to have one part replaced and now another. The service department fixed my first issue (catalytic converter) and since then my car has been running perfect again. I'm satisfied with everything at this location. The staff is super nice. Everytime I go Leslie helps me with all my service scheduling. I'm happy with my buick, next time I buy one I won't put so many miles on it. More
by KESHANAK
Employees Worked With
