Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
1,970 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
Contact Dealership
View Awards

705 Autopark Blvd.

West Chester, PA

19382

Directions

By Type

Showing 1,970 reviews

January 11, 2025

Very professional and honest. They told me exactly what needed to be done. Thank you. More

by Mjasinnas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 11, 2025

Your service rep, Vincent, provided me with excellent service. He was knowledgeable, articulate, and friendly. More

by susanrltr1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent C.
Report | Print
Jan 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Susan, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

January 11, 2025

Faulkner is always a pleasure to visit for buying or service. Vince was excellent in taking care of my appointment. More

by MCATESKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Report | Print
Jan 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Mcateski! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

January 11, 2025

They did what ever they had to get me into the truck I wanted .took a little longer than I anticipated but it's done . These guys we're great !!! More

by TOMHARTLINE1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review, Tom! We're so glad to hear that we were able to help you get into the truck you wanted. We appreciate your patience throughout the process, and we’re happy you had a great experience with our team. If you need anything else or have any questions in the future, don’t hesitate to reach out! Enjoy your new truck!

January 10, 2025

I have always trusted the suggestions that the service department has made over the years. When we moved further away, we tried other dealerships, but they could not match the expertise and customer servi More

by lalere001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Kanuika
Report | Print
Jan 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your wonderful review! We truly appreciate your loyalty and are thrilled to hear that our service department continues to earn your trust. It's great to know that even after trying other dealerships, you’ve found that Faulkner West Chester offers the expertise and customer service you can rely on. We look forward to continuing to serve you for all your service and maintenance needs, no matter the distance!

January 10, 2025

Vince my contact in the service department is always so nice and very helpful! I greatly appreciate his help! If I leave a voicemail, he always returns my call right away and he will call to provide me wi More

by SHAWNMARIEANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince in service
Report | Print
Jan 10, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your fantastic review! We’re so happy to hear that Vince has been consistently helpful and responsive—he truly goes above and beyond for our customers. It’s great to know that you’ve had a positive experience with everyone at the service location. We truly appreciate your kind words and your trust in our team. If you ever need anything in the future, don’t hesitate to reach out!

January 10, 2025

Vince was great, he got my vehicle asap to get repaired. He communicated what was going on which is greatly appreciated. More

by MPILOTTI614
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent cavacante
Report | Print
Jan 10, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 09, 2025

The service overall was ok. The service writer was good. The tech was good until stated that an air bag on the truck was broken when it wasn't. Also, one of the service that More

by Hickster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with the service writer and the tech overall, but we sincerely apologize for the confusion regarding the airbag and the recommended service. We take your concerns seriously and will address this with the team to ensure all services are thoroughly checked and communicated accurately in the future. We truly appreciate your insights and hope to have the opportunity to provide you with a smoother experience next time. Thank you again for bringing this to our attention.

January 04, 2025

Fast and efficient. My service advisor, Rusty, was polite and knowledgeable and kept me informed of the status of my vehicle. More

by Mom2Rusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're thrilled to hear that Rusty provided you with fast, efficient service and kept you well-informed throughout the process. We truly appreciate your feedback and look forward to assisting you again in the future!

January 03, 2025

Always great service at Faulkner GMC West Chester. Been a long time customer, and purchase all my vehicles there! More

by ADAVIS2453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that you've consistently had a great experience with us at Faulkner GMC West Chester. We look forward to continuing to serve you for many years to come!

1
...
24
25
26
...
197