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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
2,040 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,040 reviews

June 23, 2025

Dearlership was nice and so was salesman new everything about the car would go back More

by JLB1017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

June 23, 2025

The dealership is fine. The GMC warranty is at issue. 60O miles past bumper to bumper warranty I need a new part for $750 because I can’t take my key out of the ignition (gm More

by ROBNARVAEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not deal with any on the list
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Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Rob, Thank you for your feedback. We’re sorry to hear about the issue with your GMC Canyon—it’s understandably frustrating, especially being just outside the bumper-to-bumper warranty. While the dealership doesn’t set warranty terms, we’re always here to advocate for our customers where possible. If you'd like, we’d be happy to review the situation further and see if there’s anything we can do to assist. Your experience matters to us, and we appreciate you bringing this to our attention.

June 21, 2025

Call center 5star. Call backs 5star. Communication 5star. Work ethic 5star. I’ll be back! More

by rlr456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa
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Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

June 21, 2025

Brett showed professionalism and knowledge while listening to my concerns on the new truck. He kept in contact with during the 1st test ride until I signed the papers. More

by pat3491
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Pat. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

June 21, 2025

They were very professional, courteous, and thorough throughout the process of repairing our car in a timely manner More

by DELTA283848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Delta! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

June 20, 2025

simple, clear, waiting time was acceptable waiting room is very practical to work and wifi working well More

by NVGARCIA81
Recommend Dealer
Yes
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Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review! We're glad everything went smoothly and that you found the waiting area comfortable and convenient. We appreciate your visit and look forward to seeing you again!

June 20, 2025

Great service department. Very professional and friendly. Very satisfied with the repairs to my truck. Thank you!! More

by BRIANJUMPER56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco in the collision repair shop
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Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Brian, thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 20, 2025

Great experience. Wouldn't go anywhere else. Everything was easy and I would recommend to anyone More

by JAKESTROHMETZ
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Jake! We're thrilled to hear everything went smoothly and that you wouldn’t go anywhere else. Your recommendation means a lot to us and we truly appreciate your support!

June 18, 2025

Fantastic team. Have used many times and always satisfied. Good communication and friendly. Highly recommended. More

by mike_hewitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Mike. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

June 18, 2025

I had to bring my car back to this service center 4 times because of the same issue. The person or mechanic that checked my check engine light was not very thorough. The issue was finally resolved! Thanks to More

by mccormick39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience. We're truly sorry for the repeated inconvenience and understand how frustrating that must have been. That said, we're very glad to hear Leslie was able to step in and get things resolved for you. She truly is a gem, and we'll be sure to pass along your kind words. We appreciate your patience and the opportunity to make it right.

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