Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
2,098 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive ...
Contact Dealership
View Awards
Today: 9:00 AM - 7:00 PM Closed Now
View All Hours

705 Autopark Blvd.

West Chester, PA

19382

Directions

By Type

Showing 2,098 reviews

January 17, 2025

Always dependable to maintain quality workmanship on my vehicle. The staff is always respectful and helpful. More

by BMCQUISTON211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful review! We’re so glad to hear that you can always count on us for quality workmanship and that our staff consistently provides respectful and helpful service. We truly appreciate your trust and look forward to continuing to take care of your vehicle!

January 15, 2025

Tire sensor and battery needed replaced. Job completed and tire monitoring system seems to be working. More

by SHELBELLDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that your tire sensor and battery replacement were completed successfully and that the tire monitoring system is working as expected. If you have any further questions or need additional assistance, don't hesitate to reach out. We're here to help!

January 14, 2025

The dealership made it easy to schedule and got my truck sorted out quickly with no issues. They handled my needs efficiently and professionally. Rusty did a good job explaining the repair process and what More

by b_sladky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great feedback! We’re so glad to hear that the scheduling process was easy and that your truck was taken care of quickly and efficiently. Rusty will be thrilled to know you appreciated his help in explaining the repair process. We’re happy to have met your expectations and look forward to serving you again!

More
January 14, 2025

Like the people and the service. Love my free car washes! Will recommend Faulkner to my family and friends. More

by CHUCKMC50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Chuck! We're always here to help if anything else comes up!

January 14, 2025

I Always receive exceptional service from these guys. I have a new 2021 pick up truck More

by Stigera08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Stigera! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

January 14, 2025

Service was fine but the girl that scheduled my appointment put me down as a drop-off. I wasn't asked. I always wait while service is being performed. Vince got me in and out quickly despite her More

by RHOADSJA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Cavalcante
Report | Print
Jan 15, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We apologize for the mix-up with your appointment details. We're glad to hear that Vince was able to get you in and out quickly despite the mistake. We appreciate you letting us know about the situation, and we’ll make sure to communicate better going forward. We look forward to your next visit and will ensure everything goes smoothly!

More
January 13, 2025

Someone lost my wheel lock key Amazing though they could put new tires on my truck With a spare lock key they found in the shop More

by DOWNINGTOWNWEST215@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We’re glad we were able to get new tires on your truck and find a spare lock key for you. We understand how frustrating it can be when things don’t go as planned, but we’re happy we could resolve the situation. If you need any further assistance, please don't hesitate to reach out. We appreciate your understanding!

More
January 12, 2025

Second time working with Vincent. He is great to deal with and provides honest prompt service. I had honestly gone else where for service but came back due to an issue under warrant More

by KYLE R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavelcante
Report | Print
Jan 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review, Kyle! We’re so happy to hear that Vincent made such a positive impact on your experience and that his honest, prompt service brought you back to Faulkner. We truly appreciate your loyalty and trust in us. If you ever need anything else, you can count on Vincent and our team to provide the same excellent service. Thanks again for choosing us!

More
January 11, 2025

Your service rep, Vincent, provided me with excellent service. He was knowledgeable, articulate, and friendly. More

by susanrltr1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent C.
Report | Print
Jan 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Susan, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

January 11, 2025

Faulkner is always a pleasure to visit for buying or service. Vince was excellent in taking care of my appointment. More

by MCATESKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Report | Print
Jan 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Mcateski! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

1
...
36
37
38
...
210