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Faulkner Buick GMC West Chester, INC.

West Chester, PA

4.6
1,954 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,954 reviews

August 07, 2024

Always pleased with every aspect of buying a car from Faulkner all these years we’ve been dealing with them! With people like John Simonelli accommodating our leases to lovely Leslie in the Service Depar More

by PRAYFIELD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

No matter if it is your first or your tenth, it is always exciting for us to hear our customers had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

August 07, 2024

Vincent was very cordial and helpful. He helped figure out some technical issue with my GM app. Even added a car wash on for me at the end of my service. Top notch customer service. More

by MAUER.ALICIA
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Calvacante
Aug 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Alicia! If there is anything else we can do to help just let us know! Have a great day!

August 05, 2024

Adam was very helpful and was able to locate the exact vehicle I was looking for. No games when negotiating the price. Delivery was a breeze. More

by RON.KREMPA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Johnson
Aug 06, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you. Congratulations and welcome to our family!

August 05, 2024

Had my truck there for its annual inspection. In the past, the service department went above and beyond in helping me resolve an issue with the engine in my truck in the past. More

by EWFC04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

August 05, 2024

Seamless from beginning to end. The car buying process made easy at Faulkner. Will go back again for sure. More

by Del
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

August 04, 2024

Leslie is very good at her job. She understands people needs.and does not try to sell you the world More

by Rosado53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Rosado! We're always here to help if anything else comes up!

August 03, 2024

Faulkner Buick once again met all of my expectations. Leslie Hurst made the process very easy from scheduling to pick up. All work was done on time & without any issues. More

by AMCNEAL489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Amcneal! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

August 03, 2024

Car was brought in by tow truck and they could not get to it right away. After the started on it a check engine light came on and they had to deal with that. It took more time than expected, but that's u More

by STARJIM104
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 03, 2024

The only thing wrong with my visit was that the appointment I scheduled for the automated system wasn’t listed in the service department system. More

by WW.RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review of our Service department, Ww.rs. We apologize for the scheduling issue and will get this fixed! Thank you for bringing this to our attention.

August 02, 2024

Leslie was courteous and helpful with the process. She answered my questions and communicated promptly. More

by WTM1150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

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