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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
2,022 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,022 reviews

September 17, 2024

Quick, easy and efficient. Dropped my car and waited with no issue. Vince was communicative and had me out within an hour! More

by KAITLYN.LIEBSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince calvacante
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Sep 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Kaitlyn! We're always here to help if anything else comes up!

September 17, 2024

Leslie, Service Manager, really does a great job helping me with Car Servicing issues...so helpful & smart about cars! More

by RALPH66MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 17, 2024

Leslie was so helpful! Her customer service and professionalism are the best.. She went out of her way to make my customer service, a great experience. More

by MGMCKINNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Mgmckinney! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

September 16, 2024

No No no no no no no no no no no no no no no More

by DEBORAHMCKECHNIE
Recommend Dealer
No
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Sep 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Deborah, we are sorry to learn you weren’t satisfied with our dealership. We’d like to know more about your situation so we can help. Please feel free to call us at (610) 492-7109 and ask for a manager so they can understand your situation. Thank you for your feedback.

September 16, 2024

Good work reliable honest real business like professional and I thank them for it to help that they gave me More

by Scooby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

September 16, 2024

This was our fourth purchase from Faulkner. Always walked out with a fair deal. Service is always good More

by DAVE.CROSSETT
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
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Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

September 16, 2024

They are very good. I only wish that GMC would figure out the problems and stop all the recalls. My other, which has nothing to do with them is I hate these surveys plea More

by DEBORAHMCKECHNIE
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating us, Deborah!

September 15, 2024

Leslie is the only reason why I go to the dealership. I have been dealing with her for about 15 years. She is the best. More

by ETEENNYSON32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating us, Eteennyson.

September 14, 2024

Good Job, the bad part is that I told them that I will wait for my car,, I had to get an Uber, my car will be ready in 5 hrs!!!! More

by PYTDALY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review, Pytdaly. We apologize if the service time took longer than originally mentioned.

September 13, 2024

Sales team was great! The interior detailing could have paid more attention. Once I brought it home I noticed A lot of marks and spots that could have been cleaned better More

by CMKUCHINSKY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review, Cmkuchinsky. We apologize for the interior detailing and we will handle this internally. If you would like to discuss anything further, please reach out to our team at (610) 492-7109. We appreciate your feedback.

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