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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,661 Reviews
Call Service Center (610) 492-7109

1,661 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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September 01, 2025

Our Service Advisor was very thorough and helpful. Tired we’re scheduled to be rotated and Vin provided guidance about our next set of tires. More

by Rick B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vin?
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Sep 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Rick! It's great that the tire rotation was taken care of and you received valuable advice for your next set of tires. We appreciate your trust and look forward to assisting you again in the future!

August 31, 2025

Repair work done was excellent and they detailed the car as well. Everything went smooth with insurance company paying for the damage also. More

by LIKES2READ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ ????
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Sep 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're glad to hear that the repair work met your expectations and that you were happy with the detailing as well. It's great to know the process with the insurance company went smoothly. We appreciate your trust in us and are here if you need anything in the future!

August 26, 2025

It was an excellent experience. It took longer than we anticipated, almost four weeks. We are happy with work done to repair our Honda odyssey dents. More

by Ntv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience with us! We're so glad to hear you're happy with the repair work done on your Honda Odyssey. While we understand the process took a bit longer than expected, we truly appreciate your patience and trust in our team. If you need anything in the future, we’re always here to help!

August 25, 2025

Very comfortable with sales and service departments attention to detail Service department always delivers on time More

by MPGOLFPRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken kovack
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Aug 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're so glad to hear you feel comfortable with both our sales and service teams. Attention to detail and on-time service are top priorities for us, and it’s great to know we’re meeting your expectations. We truly appreciate your continued trust and look forward to serving you again!

August 21, 2025

Great experience! Everyone was friendly, knowledgeable, and made the entire car buying process smooth from start to finish. Highly recommend this dealership! More

by Cwalsh798
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review! We're so glad to hear you had a smooth and enjoyable car buying experience with us. Our team works hard to make sure every customer feels welcomed and informed, so your feedback means a lot. We truly appreciate the recommendation and hope you're loving your new vehicle!

August 19, 2025

I’ve bought allot of vehicles in my lifetime so far and dealt with many different dealerships but through all of them Faulkner by far outranks them all, it’s not even close it’s a blow out! More

by DENNISCAMERON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Bonifazi
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Aug 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Dennis, Wow – thank you for the incredible compliment! We’re truly honored to hear that your experience with Faulkner stood out among all the dealerships you've worked with. Your trust means everything to us, and we're thrilled we could deliver the kind of service that made such an impression. If there's ever anything more we can do for you, just let us know – we're always here to help!

August 17, 2025

Have had great customer care and been loyal customer for 4.5 years with this dealership with some pros and cons with latest service: Pros: Ease of scheduling appt Prompt diagnosis/service/repairs Fri More

by pittsloan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for being a loyal customer over the past 4.5 years—we truly value your continued trust and support. We’re glad to hear that you had a positive experience with scheduling, prompt service, and our friendly staff during your recent visit. That said, we sincerely apologize for the inconvenience you experienced regarding the loaner vehicle and the car wash. We understand how frustrating it can be, especially with the distance you travel to visit us. While our current loaner policy is tied to warranty status, your feedback is important and has been shared with our management team as we continually evaluate ways to better serve all our customers—regardless of vehicle coverage. Regarding the car wash, you’re absolutely right—our goal is to deliver a complete and satisfying service experience, and it sounds like we missed the mark here. We appreciate you bringing it to our attention, and we’ll make sure it's addressed with our team. Your feedback helps us improve, and we hope to better meet your expectations on your next visit. Please don’t hesitate to reach out if there’s anything more we can do.

August 17, 2025

Work completed on time. Clear indication of cost Good coordination with insurance Good quality of work More

by HEMANTRATHOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Hensel
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Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review! We're glad to hear the work was completed on time and met your expectations. It's great to know our team provided clear communication, coordinated smoothly with your insurance, and delivered quality results. We appreciate your trust in us and look forward to helping you again in the future!

August 17, 2025

Very friendly. People car was done in a timely manner would recommend to a friend or relative More

by DONEDWARDS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Don, thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 17, 2025

Fualkner is not priced competitively in terms of service and parts. Simple items like tires are $100.00 over the market in the area. It makes impossible le to feel good about taking your vehicle to the de More

by rr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your honest feedback. We understand how important pricing is when choosing where to service your vehicle, especially after the warranty period. We strive to provide quality service and genuine parts that meet the highest standards, which can sometimes impact pricing. However, we truly value your business and your concerns, and we’ll take your comments into consideration as we continually review our pricing and service offerings. If you’d like to discuss this further or explore any current specials or programs, please don’t hesitate to reach out.

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