Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,662 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
It was an excellent experience. It took longer than we anticipated, almost four weeks. We are happy with work done to repair our Honda odyssey dents. It took longer than we anticipated, almost four weeks. We are happy with work done to repair our Honda odyssey dents. More
Very comfortable with sales and service departments attention to detail Service department always delivers on time attention to detail Service department always delivers on time More
Great experience! Everyone was friendly, knowledgeable, and made the entire car buying process smooth from start to finish. Highly recommend this dealership! Everyone was friendly, knowledgeable, and made the entire car buying process smooth from start to finish. Highly recommend this dealership! More
I’ve bought allot of vehicles in my lifetime so far and dealt with many different dealerships but through all of them Faulkner by far outranks them all, it’s not even close it’s a blow out! dealt with many different dealerships but through all of them Faulkner by far outranks them all, it’s not even close it’s a blow out! More
Have had great customer care and been loyal customer for 4.5 years with this dealership with some pros and cons with latest service: Pros: Ease of scheduling appt Prompt diagnosis/service/repairs Fri 4.5 years with this dealership with some pros and cons with latest service: Pros: Ease of scheduling appt Prompt diagnosis/service/repairs Friendly staff Cons: No loaner/shuttle service offered/available. Was told we weren’t eligible for loaner because our car was no longer under warranty. Disappointing to hear since Buick is rated as a highly reputable car dealership and feel all customers should be treated equally, regardless of warranty status, thus creating an inconvenient situation since we live almost an hour from dealership. Our previous car was a Subaru and dealer never disappointed offering loaners. Car was not washed after service which I believe is stated in your mission statement which is standard with all services More
Very friendly. People car was done in a timely manner would recommend to a friend or relative People car was done in a timely manner would recommend to a friend or relative More
Fualkner is not priced competitively in terms of service and parts. Simple items like tires are $100.00 over the market in the area. It makes impossible le to feel good about taking your vehicle to the de and parts. Simple items like tires are $100.00 over the market in the area. It makes impossible le to feel good about taking your vehicle to the dealer for service beyond the warranty period. More