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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,115 Reviews

1,115 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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September 21, 2018

In past years GREAT this year POOR Service in past 10plus years has always been very satisfactory. Not so this year. I asked to have windshield stickers corrected - couldn’t get done I More

by eireish1
Recommend Dealer
No
Employees Worked With
Leslie Hurst
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2018 -

Faulkner Buick GMC West Chester, INC. responded

We would like to extend our most sincere apologies for the experience that you had at our service department. Please contact us at your earliest convenience so we can address this..

September 18, 2018

We love Faulkner GMC We are very pleased with the service we get on our truck. They make us feel like family. Always pleasant on the phone and in person. More

by MRADICIONI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Johenning, Chris Johenning
September 18, 2018

That good when I there They nice and done job correctly all time I bring my car back when I need service They find the problem and fix the way to save money Thanks guys More

by BERKSSPORTSWEAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
September 17, 2018

Jim Keyser excellent service advisor. I'm a regular Faulkner customer for my 213 Terrain. This time, Jim was my service advisor. He is by all means one of the most courteous, professional More

by GCHUNT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Keyser
September 14, 2018

Service This was a Complicated issue and they didn’t stop until they found it. Thank you for a great job and I will be buying my next car here More

by BILLMURRIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Keyser
September 14, 2018

Jim Keyser--is the best and greatest!! The Service I received was phenomenal because the promptness of service, the attention to detail and Jim Keyser's explanation of the necessity for t More

by PRMAHAFFY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Johenning, James Keyser
September 13, 2018

Service IS BEST in West Chester Easy to schedule with booking on website. Walk in and just drop off keys. In and out in one hour for routine maintenance. Still under warranty so no c More

by PASANDMANUSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melanie Laird, Karl Graves, Jack Platt
September 13, 2018

Excellent Service Continued excellence in service from Faulkner Friendly and professional I used the free shuttle service for the first time this visit and the driver More

by AML0718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver forgot his name very nice
September 10, 2018

Hassle free care maintenance The dealership is one of the best I have found! They always have friendly service advisors and the work is quality. The service advisors take the time More

by AFDALIESSIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2018

Great Brought my car in a few times within the last few months (errors made by the GMC production/factory) and this location has been able to fix it each ti More

by YOSHIRAB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Corcoran, Jack Platt
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