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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,542 Reviews
Call Service Center (610) 492-7109

1,542 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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February 12, 2025

Great service and car repair completed on time and budget. Thank so much. Appreciated. Bye More

by JULIETATEANDGARYTATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great feedback! We're thrilled to hear that your car repair was completed on time and within budget. We truly appreciate your business and are happy to know you had a positive experience. If you need anything else in the future, don't hesitate to reach out. Take care, and we look forward to seeing you again!

February 09, 2025

Leslie Hurst is an amazing lady and a very special person. We've never met before. My service appointment went sideways through circumstances beyond Faulkner GMC's control. Leslie was honest and strai More

by ICM100.PC
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Feb 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind and thoughtful review, Dr. Lambo! We’re thrilled to hear that Leslie was able to turn your experience around and provide the exceptional service we strive for. Her honesty, compassion, and action plan truly embody the level of customer care we aim to offer every day. We're honored to have earned your trust and are so glad to welcome you into the Faulkner GMC community. If you ever need anything in the future, don’t hesitate to reach out. Thank you again for your feedback, and we wish you all the best!

February 09, 2025

Great services and a car wash to end the visit. Service was fast and smooth. More

by tillsr23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review! We’re thrilled to hear that you had a fast and smooth service experience. We're also happy you enjoyed the car wash—it's just our way of saying thank you for choosing us! If you need anything else in the future, feel free to reach out. We're here to help!

February 09, 2025

Service agents are assertive and willing to help. However, the drivers seat was not where I would have it. More

by JOE.SCHREI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback, Joe! We're glad to hear that our service agents were helpful and assertive. We apologize for the issue with your driver's seat placement. We appreciate your business and look forward to improving your experience in the future!

February 09, 2025

Vince kept me apprised of every step in the diagnosis and fix processes. He explained in detail how the Buick would be fixed along with the cost. He is a true professional More

by BILL.GAYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
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Feb 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review, Bill! We’re so glad to hear that Vince kept you well-informed throughout the diagnosis and repair process. It’s great to know that he was able to explain everything clearly and professionally. We truly appreciate your feedback and will make sure to pass along your kind words to Vince. If you need anything else, feel free to reach out!

February 06, 2025

Professional and kept me updated the entire time. Vincent was very professional and helpful. He kept me informed the entire time. More

by JWK
Recommend Dealer
Yes
Employees Worked With
Vincent
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Feb 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

February 05, 2025

The service we received was exceptional. The video was wonderful to see and gear exactly what was done. Everyone was extremely professional. Outstanding. More

by MAFECONDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty
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Feb 05, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that the video helped showcase the work done. It's always our goal to provide exceptional service, and it's great to know that it made an impact. We appreciate your feedback and look forward to working with you again!

February 04, 2025

Always up front good turn around time alittle expensive but the service is good thanks More

by Langslawncare99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that you’re happy with the service and turnaround time. We understand that cost can be a concern, but we’re committed to providing high-quality work that’s worth the investment. We appreciate your business and look forward to continuing to serve you!

February 03, 2025

I had previous repair work completed at Faulkner when I was rear ended. The repair work was completed ahead of schedule and a PERFECT paint match. So when I was rear ended again, I didn't hesitate to retur More

by smedavey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan
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February 02, 2025

Service writer was fantastic! He took the time to tell me what was exactly wrong with my wives car. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Joe! We're so glad to hear that our service writer was able to take the time to explain exactly what was going on with your wife’s car. Clear communication is so important to us, and we're happy we could provide that for you. We appreciate your feedback and look forward to helping you again!

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