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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,538 Reviews
Call Service Center (610) 492-7109

1,538 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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November 24, 2024

Leslie is absolutely rhe BEST-efficient kind and professional -.she is just outstanding -the best More

by JUDYKRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Judy, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

November 23, 2024

Came to appointment and took right away for an oil change but they even went out of there way to check a couple other items More

by MARK1524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

November 23, 2024

I had a hard time scheduling this work. I had to call four times to get on the schedule More

by TCBRACKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback. We sincerely apologize for the difficulty you had scheduling your service. We understand how frustrating that can be, and we appreciate your patience. Please know that we’re working to improve our scheduling process to ensure a smoother experience for all of our customers. If there's anything else we can do to assist you or if you need help with future appointments, please don't hesitate to reach out. Thank you for your understanding.

November 22, 2024

Always prompt and courteous service. Rusty provided accurate service information and constant communication throughout the process of the repair, which was an onboard computer recall. More

by DWHITGOALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 21, 2024

Quick time to schedule oil change and fast great service. Nice waiting area.pleasant staff. More

by MCKENNA_JANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Jane! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

November 21, 2024

Vin was awesome. Excellent service. Highly recommended advisor. Took care of my warranty when I did not know I still had coverage. More

by TEALSEARAY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

November 20, 2024

Very friendly, knowledgeable and courteous! My car repair was done quickly. Appreciate you guys! Thanks very much More

by TYLER.S.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Nov 20, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Tyler, thank you for sharing your positive experience with our Service department. We strive to meet our customers' needs and are delighted to have been able to assist you.

November 20, 2024

Leslie is the friendliest person in the world. I always enjoy seeing her. A great service advisor. More

by ritamariel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

November 20, 2024

The entire Dealership is always amazing. Especially Leslie in Service. You cannot put a price on trusting honest recommendations. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Al, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

November 19, 2024

Great service. Rusty Miller is awesome so is Bill the mechanic. Can’t say enough good things about them More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Mike! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

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