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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,552 Reviews
Call Service Center (610) 492-7109

1,552 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

Sort by
September 01, 2024

Courteous, kept me informed of the issues with my truck. Went beyond all that I expected. More

by scottpiersol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

August 31, 2024

Leslie is the absolute best. She is the only reason I keep returning. Give that woman a raise More

by TAYLOREDWARDSPMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review, Taylor! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

August 31, 2024

Leslie and her team went above and beyond the call of duty. Much appreciated. And the problem as of now has been resolved. Very happy thank you More

by HOPEHWOOD717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Hope! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

August 31, 2024

Malfunction light indicated a problem in the camshaft area, which sounded serious. Vin and the fellow who followed up on Saturday walked me through the possibilities, costs, parts availability and how t More

by STARJIM104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Jim, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 30, 2024

My problem was diagnosed the part was ordered and installed everything seems to be fine More

by DONPARRETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent calvacante
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Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Don! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 30, 2024

I was very satisfied with my experience with the Faulkner service department. Leslie Hurst was very friendly and helpful. More

by RKEISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Rkeiser! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

August 30, 2024

This was my fist visit and I was very impressed. My issues were immediately addressed and solved. More

by RNICHOLS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Johnson
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Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 28, 2024

I've visited multiple times and haven't ever had an issue getting my vehicle repaired. Would definitely recommend. More

by corrida.davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Corrida! Please let us know if we can do anything else to help!

August 25, 2024

Great service rep tech was very good very satisfied with all the service thank you Dave hatt More

by DAVEHATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

August 25, 2024

Faulkner takes care of my Cadillac Escalade. They do a great job from the counter people to the service techs. More

by KATPRICE323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Kat! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

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