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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,571 Reviews
Call Service Center (610) 492-7109

1,571 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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June 14, 2024

Service is always smooth and easy for the customer. We’ve never encountered an issue. More

by BUCHHA90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visits.

June 13, 2024

I had a 9:45 appointment for an oil change and didn't get my car back until 11:58am. More

by D4ANDERS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 12, 2024

Have to return for what I brought it in for even after I talked to the technician, the problem was not fixed More

by joe.nordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel miller
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June 11, 2024

Problem not resolved by dealer or GM. May go buy a vehicle from another manufacturer More

by EBJIMMYG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
2.0
This rating includes all reviews, with more weight given to recent reviews.
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June 11, 2024

Luis is always very attentive to the information I give and offers solutions to what ever problem I may have . He as well as the dealership have been great at getting my truck in and serviced in a timely m More

by Ourhughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

June 11, 2024

I had my tires balanced here. They were not new but just wanted to make sure they were ok for the road. They balanced them but I still had a shake at certain speeds. I asked them More

by Jbulkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Brown
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Jun 11, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Jbulkley! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

June 11, 2024

John & Magail were excellent to work with. I requested Truck to transfer from Faulkner Trevose for Sale in Faulkner West Chester. If it was the Right Spec I would Buy. Thank you for their pro More

by MEVANS17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh (Parts)
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Jun 11, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

June 10, 2024

Luis was Pleasant, Quick, thorough and effective. Someone like Luis will keep us coming back. Thank you. More

by PERPETUALDCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, we're always here to help if anything else comes up!

June 09, 2024

It would be my pleasure to tell about FLAUKNER IN W C PA COME O More

by BUTTERFIELDDONALD99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating us, Donald!

June 08, 2024

Check in was easy. Luis was quick and friendly. Service was done in a very short time. More

by MAHEAVENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Maheavener! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

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