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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,636 Reviews
Call Service Center (610) 492-7109

1,636 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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June 04, 2024

Very well organized. Reception is efficient. Work is conducted as agreed and on schedule. Automation is effective. People are courteous. More

by Mspeers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Mspeers, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

June 04, 2024

Ease of doing business and friendly advisors along with quality service at a very reasonable price More

by JJGRASER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Jjgraser! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

June 04, 2024

Efficient and welcoming — work done in timely fashion — will return while car is under warranty More

by DKWALLSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Dkwallsmith! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

June 03, 2024

Very accommodating, and they keep you informed on your vehicles progress and any issues that they discover. Also, the vehicle is always ready when they promised it. More

by AJ Coco
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

June 03, 2024

Courteous and excellent maintenance and customer service detailed Good job I have Nothing more to say More

by DIMICHELE11
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Jun 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

June 01, 2024

excellent service. great diagnosis, rapid repair, done right the first time. Courteous and wonderful communicators. More

by MIKECOLA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Mike! Please let us know if we can do anything else to help!

June 01, 2024

Everyone fro Dan the estimator, Steve manager and Mike the GM were amazing. Go there, you so t be disappointed More

by stahls48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Stahls! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

June 01, 2024

Rusty took great care of me and the process was smooth and easy for me. More

by JTOREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

May 31, 2024

I have been well treated every time I go into the dealership. They appointment in service and get me out in a timely manner. No complaints. More

by CTURTUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review, Cturtur! Our whole team really appreciates it! Let us know if we can help with anything else!

May 31, 2024

They were professional, courteous and fast. They took the time to wash my truck as well as vacuumed out the inside. I could not be more pleased with them! More

by johnjeffers1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve and Edwin.
Report | Print
Jun 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, John! If there is anything else we can do to help just let us know! Have a great day!

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