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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,641 Reviews
Call Service Center (610) 492-7109

1,641 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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June 18, 2025

Fantastic team. Have used many times and always satisfied. Good communication and friendly. Highly recommended. More

by mike_hewitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Mike. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

June 17, 2025

Awesome, Tom was thorough and new what he was saying. Also, truly excited too show me all the things ìt can do. He put a chrome plate around our license plate. He went above and beyond. More

by DEBB121363
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words! We're thrilled to hear that Tom provided such a thorough and enthusiastic experience. It's great to know he took the time to showcase everything and even added that extra touch with the chrome plate—he truly goes above and beyond! We'll be sure to share your feedback with him. Thanks again for choosing us!

June 17, 2025

The service staff were great at getting my truck in ahead of a long trip. My service rep. Vincent and the team were able to identify the issue with my truck and resolve it quickly. I love that they sent a vi More

by Foolmeonce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Cavalcante
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Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

June 15, 2025

Very good, on time and quick service. in for inspection tire rotation and wiper blades. More

by TBGIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jun 16, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 15, 2025

We have bought multiple cars from Faulkner over the years. It is always a great experience. More

by CAROLINEJNELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing, Caroline! We are so glad that our team offered you such a positive and memorable experience.

June 14, 2025

I shouldn’t have got this because I am a dealer but whatever. Here is a good review. More

by peteyjb56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for the honest review! We appreciate you taking the time to share your thoughts, dealer or not. If there’s anything we can do to make your experience even better, just let us know!

June 14, 2025

Faulkner of West Chester has poor management and terrible service staff. I will do everything I can to never use them again!! More

by Gerrry RUFFENACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Simonelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
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June 14, 2025

Very efficient, took me even though I was an hour early for my appointment. Explained mechanic's recommendations for additional service with prices but without being pushy. I was in and out in two hours wi More

by fulbrightg
Recommend Dealer
Yes
Report | Print
Jun 16, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We’re happy to hear we could get you in early and that the service team provided clear explanations without any pressure. It’s great that your maintenance was completed efficiently and that you appreciated the complimentary checks. We look forward to helping you again!

June 14, 2025

Prompt and reliable service. Vince is a very knowledgeable and friendly service consultant who answers all your questions thoroughly. More

by JOCAV1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Cavalcante
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Jun 16, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

June 13, 2025

Ms Leslie has always been the best in getting issues resolved. Simply the best, thanks. More

by TODDRAQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words. We’re so glad to hear that Leslie has consistently provided excellent support and helped resolve your issues. She truly is a valued part of our team and we appreciate you taking the time to recognize her!

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