Faulkner Nissan Jenkintown

Took 2016 nissan 43000 miles wouldn't start was told i needed range sensor for transmission was said that i needed new transmission 4400 or i can take it to outside dealer took it to Oneil nissan told c needed range sensor for transmission was said that i needed new transmission 4400 or i can take it to outside dealer took it to Oneil nissan told car still under warranty brand new transmission no cost smh More

I bought a Nissan Rogue (2017) on June 2017 from Faulkner Nissan (Jenkintown)-Vehicle has 23K miles and still looks brand new-One fine day, the lift gate (Trunk) stopped working when I was about to Faulkner Nissan (Jenkintown)-Vehicle has 23K miles and still looks brand new-One fine day, the lift gate (Trunk) stopped working when I was about to unload trunk full of shopping items-As you have seen in all the (fake) commercials - the trunk is automatic - can open and close remotely -no key hole to open-I tried to kick under the trunk (as seen in the commercial), pressed a button on the trunk, etc., nothing worked.-Made an appointment with Nissan (Jenkintown) Service department- asked me to leave the vehicle for diagnosis at around 10AM, Dec.2020 -Around 4PM, had a call from the Service and told me, they have to replace a part in the trunk- have to place an order for a part- it will take a week -Unfortunately, the factory warranty expired and fortunately the extended warranty is still valid -once they receive the part, one of the service people is supposed to call me to fix an appointment- more than a week now. No, calls from the service people. I tried to reach out to them many times and all the calls were directed to automatic voice messages.-Managed to talk to a (nice) person in the Parts department and he told me, they received the part two days ago-Again tried to reach someone in the Service department - many times - nobody answered the phone-Made an appointment (online) with the service department - Left a message for the Store Manager-After a day, the Service manager called me and came up with a list of excuses (we are busy, overwhelmed, not many staff, etc.,)- Dropped off my vehicle again at the service center to get the trunk fixed - offered me a loaner car - I was not interested in their loaner car because of their "conditions apply" -Provided me a ride to home (Because of the Covid situation, customers are not allowed to wait) After 24 hours, I had a text message saying that My car is ready for pickup. Again, tried to reach them (~10 times) to confirm it and asking for a ride to pick up my car- as usual nobody is picking up the call-finally I caught hold of person in Sales department and reached to someone in the Service- they refused to provide me a ride- talked to the Service Manager- he said "their shuttle bus broke".-Had my own ride - went to the Service center- paid the bill-got my car key-made sure the trunk has got fixed-looked for my Insurance card with registration slip (in a plastic holder)- ((they took it out to provide me a loaner car)) --it is MISSING-they took it out and lost it- Went back to the service person asked about the Insurance card- she said, "I don't know"- Asked the Service Manager-he looked here and there and said, "I can't find it"- we went back to my car and looked around then he said, "Sorry! we couldn't find it". I told him firmly, "I cannot drive the car without the Insurance card and the reg.slip. You will have to find it". Then we went back to his office area, he was going through here and there. Finally, he found the card lying with a pile of papers on someone else's desk- FRUSTRATED-LATE FOR MY Dr. APPT.- drove back deciding that I AM NOT GOING BACK THERE for EVER. More

Absolutely awful!!! Took two days and multiple phone calls to schedule service. For flashing brake and battery lights. Waited all day and called for status update at 1 pm. Was told service would call me calls to schedule service. For flashing brake and battery lights. Waited all day and called for status update at 1 pm. Was told service would call me back. Never heard from them. Called the next morning and was told that my car was ready the day before and they had called and left message. Number they called was NOT the number given to them on drop off form. Was a work number called - we’re working at home. Outcome? Nothing wrong because they couldn’t duplicate the issue. Funny because the second I drove off the lot- brake and battery light flashing. All searches on internet point to voltage regulator in alternator so why didn’t they check on that? Maybe they did but I never talked to my service manager so how could I ask? We bought the car there; guess I won’t be buying the next or repairing this one there. Find another place to go. The only positive - check out - $0-and receptionist was very pleasant More

I had a very pleasant experience purchasing a used car from Faulkner. When I got there Irish Pat greeted me in the parking lot and assisted me as where to park. Upon entering the sales floor I was greet from Faulkner. When I got there Irish Pat greeted me in the parking lot and assisted me as where to park. Upon entering the sales floor I was greeted by Don Snyder, what a great gentleman. He was so helpful and I wound up purchasing a great used car at a very fair price. The car I purchased had not been detailed yet, I was offered a loaner for the day while the work was being done. Amber Edwards the rental coordinator was great and most importantly had a great sense of humor (no smoking, no animals and especially no smoking animals allowed in the loaner 😂). Thank you Faulkner Nissan Jenkintown I love my car! More

great help Mercedes is one of the best Service Reps. She always seems to understand my problems. She does all she can to make feel I am an important customer. Mercedes is one of the best Service Reps. She always seems to understand my problems. She does all she can to make feel I am an important customer. Mercedes is knowledgeable, caring and knows I depend on my car to get to work everyday. She always does all she can to have my car serviced correctly the first time around and to get me on. my way asap. I would also like to commend on the Manager of the Service Department. I don't know his name. He was extremely helpful the day I came in without an appointment. I wanted to ask some questions and have my car checked for a leak, I might have had. He had my car put on a lift and serviced my questions. and had me out of there quickly. I want to thank him for his help. I have never had a problem with Nissan Faulkner in the 7 or 8 years I have been going there. I always wait for my car and have been pleased with the service. More

The worst customer service I ever encountered. I never had to chase down multiple people to take my money so I could buy a car. Ridiculous! had to chase down multiple people to take my money so I could buy a car. Ridiculous! More

customer service with Kevin the service technician great service. definitely reccomend this place for service. Always ask for Kevin. Honest good guy explains everything and acts in your best interest. great service. definitely reccomend this place for service. Always ask for Kevin. Honest good guy explains everything and acts in your best interest. I totally trust this guy . He is why I repeatedly go back there!!! Great mechanic. More

This is the first and last time will be dealing with Nissan The worst customer service!!!! They promise you certain things when they want you to be their customer and then it may turn into a nightmare to have t The worst customer service!!!! They promise you certain things when they want you to be their customer and then it may turn into a nightmare to have those things done! The promised complimentary car wash - be ready to Also be ready the car wash can be down due to weather 40F. They promised the inspection will be covered - and they changed their mind by the time you arrived at salon to do it. And what impress most is that you can have extra 300 miles on your odometer after the service check up! More

Worst experience ever I scheduled a test drive of a new Armada on line. When I arrived at the dealership, not only was the car not ready, the salesman had no idea where the I scheduled a test drive of a new Armada on line. When I arrived at the dealership, not only was the car not ready, the salesman had no idea where the car was. The car was eventually located at another lot that we had to drive 10 minutes to get to. When we finally got to the car, it would not start and it had obvious body damage. This is a brand new Armada. We then returned to the showroom to get an absolutely ridiculous trade in offer that was thousands of dollars less than other dealers offered even though they advertise “top dollar paid for your trade”. Obviously I will never return and I would not recommend this dealer to anyone More

Good for loaners Need a loaner they made sure that I had one on point with service stuff etc. Thanks for great customer service I will recommend to others. Need a loaner they made sure that I had one on point with service stuff etc. Thanks for great customer service I will recommend to others. More