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Faulkner Toyota Trevose
Trevose, PA
1,915 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,915 reviews
March 12, 2011
I requested an internet quote. Tricia provided me with info by e-mail unlike some dealers. The quote was the best and it didn't include misleading information. I wasn't pressured and felt respected. It w info by e-mail unlike some dealers. The quote was the best and it didn't include misleading information. I wasn't pressured and felt respected. It was one of the best car buying experiences I've had. More
by LizBetter
Employees Worked With
Tricia Guerra
Helpful December 31, 2010
I went to buy a Highlander on Dec. 31. The salesman, Michael, gave me the APR. I was thinking the APR should be lower base on one of the website online. I talked with my brother to confirm if the APR fr Michael, gave me the APR. I was thinking the APR should be lower base on one of the website online. I talked with my brother to confirm if the APR from the salesman is correct. The salesman got angry because I didn't believe him. I just walked out and bought the car from another dealer an hour later. More
by newideaof2001
Employees Worked With
Michael Steinberg, Michael Steinberg
October 18, 2010
Bad experience. I was told that they will give free scheduled services if i buy the car from them. After the purchase, they gave me the first service free as if they were doing me a favor. When i went scheduled services if i buy the car from them. After the purchase, they gave me the first service free as if they were doing me a favor. When i went for the second service they charged me and when i informed the service manager that i was told of this free services at the time of purchased. He told me that it is not possible and get something in writing from the sales team. When i went and checked with the sales manager, i was kind of insulted. I told him that was offered to me at the time of purchase. Then he replied me this "man.. we get nothing free in America". The salesman who baffled me with xxxxxxxx is Jason Brown and the sales manager with whom i spoke is Paul Scammahorn. My overall experience with this dealer was very bad. Please do not go there. I have other friends who had bought car from here also sharing similar experience. More
by ranjpal
Employees Worked With
Jason Brown, Paul Scammahorn, Jason Brown
July 14, 2010
I had the worst experience at this dealership, than any other dealership before. I communicated primarily through email with Stuart Saull. When I asked him to send me a video of the car, he sent me a sin other dealership before. I communicated primarily through email with Stuart Saull. When I asked him to send me a video of the car, he sent me a single picture. When he made a second attempt at sending the video, he sent me a picture of an employee at Faulkner Toyota eating lunch. I finally received a video from his manager, Patrick Haggerty, who was very good to deal with. Unfortunately, most of my communication was with Stuart Saull, who was incompetent and insulting most of the time. They were completely unwilling to match a price, which I had received from another dealer. Their rock bottom price was $500 above the prices which other dealers were publicly advertising for the same vehicle. It was laughable. Needless to say, I did not buy the vehicle at Faulkner Toyota, nor will I ever return to Faulkner Toyota to buy a vehicle. I hope this review helps at least one person to avoid this horrible dealership. There are plenty of other dealerships that offer much better customer service, and much better prices. More
by cedougl
Employees Worked With
Stuart Saull, Stuart Saull
