Faulkner Volkswagen

We paid $1005 for A/C service. The quote we had been given was for $780. We were not informed beforehand that the quote did not include tax nor a $150 diagnostic fee. When we co The quote we had been given was for $780. We were not informed beforehand that the quote did not include tax nor a $150 diagnostic fee. When we complained, and told Clay, the manager, that we would not be back again, he responded, "have a nice life." He said this not once but twice. His arrogance was a disgrace to the whole dealership. More

We shopped our local dealers but Faulkner VW in Mechanicsburg was the best and easiest to work with. Our sales rep, Angie delivered on her pricing and timely feedback as we did much of the transact Mechanicsburg was the best and easiest to work with. Our sales rep, Angie delivered on her pricing and timely feedback as we did much of the transaction by phone. Our son recommended them to us and we will recommend them to our friends and family as well. More

The certified pre owned car was decently priced. They said, after I bought it they only had 1 key and that's all they gave me. Though it was for sale online for 14 days, when I got home it had lots They said, after I bought it they only had 1 key and that's all they gave me. Though it was for sale online for 14 days, when I got home it had lots of trash in the glover box, some in the center console. I was told when I called they just didn't have time to detail it yet. So if I didn't call I would have never gotten my "new to me" car cleaned from their dealership. I had to buy a second key fob which they sold me at a discount for just under $300. The one door had gunk on it, I started rubbing it off and it revealed paint chips, what looks like rust spots, it was pretty bad. When buying it, they said it was just "water spots" but it was cold out when we purchased it so didn't get a good look. Overall, since the minute I walked in, dealing with them was a miserable experience so we won't ever buy from them or another Faulkner dealership. Not to go into everything, but I walked in said I want to look at these 3 exact vehicles. My salesman said we had to go through a form first. So he kept asking me questions I didn't care about. What color do you want? What color car would your kids want? What drive train? Etc responded to every question with I don't care, I just want to see the 3 I want to see. After a while he left to find a key, he pulled up one of the vehicles I wanted to test drive. He was lucky it was our main one we wanted to see or we would have left. I saw 1 of the other two I wanted. The third he didn't even try to find. Overall it took about 45 minutes from the time I walked in till I got to see one of the vehicles I wanted to. If you can find a vehicle close to what you want elsewhere RUN to them. If you have time to waste, don't care about if they are just trying to sell you a car at all costs, it might be the place for you. More

I had a wonderful experience with Gage Grimm. He made sure to take his time and show us many cars and found us the perfect and gave us a run down of everything. Couldn't of had a better sales exp He made sure to take his time and show us many cars and found us the perfect and gave us a run down of everything. Couldn't of had a better sales experience. More

Easy to work with. Good sales rep who really listened well. Quick thru finance too. Good sales rep who really listened well. Quick thru finance too. More

Very welcoming and easy to work with. . i worked with Remy and he made sure I was set and comfortable with the deal of my car . i worked with Remy and he made sure I was set and comfortable with the deal of my car More

Very nice dealership to deal with. Friendly staff, and great used vehicles. Communication communications are great via email, which works great for me. Friendly staff, and great used vehicles. Communication communications are great via email, which works great for me. More

Always accommodating…I’ve never had a bad experience when I bring my car in for service I bring my car in for service More

Our experience at Faulkner VW was positive. Our sales person was personable, informative and knowledgeable. We felt heard and they made every effort to meet our needs. Our sales person was personable, informative and knowledgeable. We felt heard and they made every effort to meet our needs. More

This dealership always provides excellent service! They are quick and efficient and always willing to assist with any needs! They are quick and efficient and always willing to assist with any needs! More