Faulkner Volkswagen

No excuses - Come to Faulkner VW FIRST! I recently purchased my 2008 Passat Lux after my 2002 VW Passat was totaled. It was a tough experience as the latter was my first car, and it was goin I recently purchased my 2008 Passat Lux after my 2002 VW Passat was totaled. It was a tough experience as the latter was my first car, and it was going to be hard to top it. It took 2 months to find a newer car, and Jodie Payne made that happen. I felt as if the entire sales department had my back, honestly. Whenever a potential car was traded in, I was notified and came in for a test drive. Eventually, the 2008 Passat won my heart, with the help of Jodie and the service Department, managed by Jeff W. Furthermore, both Brian Price (GM) and Brian (service) spoke with me personally about the vehicle, the servicing it needed, and what they could do to further accommodate me. The entire experience was smooth and not what I expected from purchasing a car from a dealership - my first car purchase was from a private seller, so this was a new experience for me altogether. As a 20 year old college student, I can say that I was treated with 100% honesty and fairness. There were no scams or gimmicks, no shadiness, and moreover, I got the perfect car out of it. Kudos to all at Faulkner VW! Highly recommend. I encourage anybody to check out their inventory, stop in for a test drive, or get their car serviced here FIRST! More

Friendly, knowledgable, reasonable. Although I did not end up buying a car from Faulkner, I briefly wanted to share my experience. Having dealt with many dealerships in the car buying pr Although I did not end up buying a car from Faulkner, I briefly wanted to share my experience. Having dealt with many dealerships in the car buying process, I particularly appreciate it when I come across sales people who strike the right balance of friendly and professional. Jodie was awesome to work with, the deal that was advertised was great, and the car was actually there (I can't say the same for some other dealerships). Ultimately, I wound up buying a different brand of car from another dealership, but if I find myself in the market for a VW, I will definitely go back and see Jodie. More

Excellent Have nothing but positive reviews. Great price, and excellent staff. I would recommend this dealership to anyone looking for a Volkswagen in central P Have nothing but positive reviews. Great price, and excellent staff. I would recommend this dealership to anyone looking for a Volkswagen in central Pennsylvania. Excellent More

Faulkner VW is great. Jodie was absolutely wonderful. Very helpful and informative. Also very down to earth and approachable. We appreciated her sincerity. The faci Jodie was absolutely wonderful. Very helpful and informative. Also very down to earth and approachable. We appreciated her sincerity. The facility was very clean and state of the art. More

Unfair sales practices I really liked the car (GTI) and I was willing to travel 100 miles. I got in touch with them they agreed on the price and I gave them my credit card f I really liked the car (GTI) and I was willing to travel 100 miles. I got in touch with them they agreed on the price and I gave them my credit card for deposit. I was all exited and happy after long search for the perfect car. Few hours before my arrival at the dealership I got a phono call from Sales Manager (Mr. Brian Price) who stated that to get the price that I want I will have to Finance through them or pay additional $1000. Same sales Manager who was aware that I'm going to finance the car with my bank not VW once he was taking my credit card info over the phone few days earlier. BE AWARE this dealer is a perfect example of Unfair sales practices!!! I assume they reached monthly goal of selling cars and realized that they can sell my car at the better price. I will do everything in my power to warn prospective buyers - do not do business with VW Faulkner don't waist your time! More

Amazing! Jodie Payne is fabulous! She always goes above and beyond to make sure we are happy. This time she worked with my husband to surprise me with a car Jodie Payne is fabulous! She always goes above and beyond to make sure we are happy. This time she worked with my husband to surprise me with a car that I fell in love with on the showroom floor. I thank EVERYONE there that helped Jodie and my husband make this happen. I am incredibly happy! More

Great dealership I had a great experience buying my first Volkswagen. It was clear that they were attentive to what I needed. I would recommend this dealership to an I had a great experience buying my first Volkswagen. It was clear that they were attentive to what I needed. I would recommend this dealership to anyone. More

Shady and RUDE I purchased a used 2008 WRX from Faulkner in October 2014. I made my first payment before I was even able to drive my car off the lot, due to lack of I purchased a used 2008 WRX from Faulkner in October 2014. I made my first payment before I was even able to drive my car off the lot, due to lack of title. I purchased the extended warranty, which is a joke and a large waste of money. Two months after purchase, I found through another dealership that my car was sold to me with the fan hose and A/C cable disconnected, causing my car to overheat, costing me over $200.00 to repair. My fiance' brought in his new 2015 STI for repairs, and he was charged $465 for parts and labor that should have been covered under warranty. The car was also marked in the Subaru system because we installed Hella horns and a new stereo system, and we warned that we should have them install all parts due to warranty issues. This is against the law, and has been reported to both BBB and Subaru of America. I highly recommend that you do not purchase your vehicle from this location, for the customer service department is beyond rude and hard to work with. Service after the sale is not their main priority, and I refuse to deal with ANY Faulkner location because of all the issues we have encountered. NO STARS. More

Great experience...highly recommend Jodie Payne Jodie was on top of things but not pushy. Found the exact car I wanted. She was very knowledgeable and made the experience fun as well. Cory was pati Jodie was on top of things but not pushy. Found the exact car I wanted. She was very knowledgeable and made the experience fun as well. Cory was patient, personable and very professional. They Both went out of their way to make my car buying experience very pleasant and wanted me to be very happy with my purchase. They did a great job...I'm thrilled with my new VW Beetle Convertible! More

Excellent Experience As a single father of 3 kids who are very active, I needed to upgrade from a small sedan to a more roomy SUV. I found a Honda Pilot being sold throug As a single father of 3 kids who are very active, I needed to upgrade from a small sedan to a more roomy SUV. I found a Honda Pilot being sold through Faulkner VW that had very low mileage and a good price so I decided to trade my car in and go for the Pilot. Jodie was probably the best person I have ever dealt with in purchasing a car. It did not feel at all like the typical "salesperson" that we all hear about. She was honest, friendly and very easy to talk to. Looking back, I probably could have gotten more for my trade based on the blue book value but all the positive aspects to the transaction greatly outweigh that part. Ed Post was also wonderful to work with on the finance piece. He wasn't pushy or trying to get me to spend money on waste. He explained what was available and allowed me to make a decision without pressure. Overall, it was definitely a great experience. More