
Faulkner Volkswagen
Mechanicsburg, PA
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Great dealership I had a great experience buying my first Volkswagen. It was clear that they were attentive to what I needed. I would recommend this dealership to an I had a great experience buying my first Volkswagen. It was clear that they were attentive to what I needed. I would recommend this dealership to anyone. More
Shady and RUDE I purchased a used 2008 WRX from Faulkner in October 2014. I made my first payment before I was even able to drive my car off the lot, due to lack of I purchased a used 2008 WRX from Faulkner in October 2014. I made my first payment before I was even able to drive my car off the lot, due to lack of title. I purchased the extended warranty, which is a joke and a large waste of money. Two months after purchase, I found through another dealership that my car was sold to me with the fan hose and A/C cable disconnected, causing my car to overheat, costing me over $200.00 to repair. My fiance' brought in his new 2015 STI for repairs, and he was charged $465 for parts and labor that should have been covered under warranty. The car was also marked in the Subaru system because we installed Hella horns and a new stereo system, and we warned that we should have them install all parts due to warranty issues. This is against the law, and has been reported to both BBB and Subaru of America. I highly recommend that you do not purchase your vehicle from this location, for the customer service department is beyond rude and hard to work with. Service after the sale is not their main priority, and I refuse to deal with ANY Faulkner location because of all the issues we have encountered. NO STARS. More
Great experience...highly recommend Jodie Payne Jodie was on top of things but not pushy. Found the exact car I wanted. She was very knowledgeable and made the experience fun as well. Cory was pati Jodie was on top of things but not pushy. Found the exact car I wanted. She was very knowledgeable and made the experience fun as well. Cory was patient, personable and very professional. They Both went out of their way to make my car buying experience very pleasant and wanted me to be very happy with my purchase. They did a great job...I'm thrilled with my new VW Beetle Convertible! More
Excellent Experience As a single father of 3 kids who are very active, I needed to upgrade from a small sedan to a more roomy SUV. I found a Honda Pilot being sold throug As a single father of 3 kids who are very active, I needed to upgrade from a small sedan to a more roomy SUV. I found a Honda Pilot being sold through Faulkner VW that had very low mileage and a good price so I decided to trade my car in and go for the Pilot. Jodie was probably the best person I have ever dealt with in purchasing a car. It did not feel at all like the typical "salesperson" that we all hear about. She was honest, friendly and very easy to talk to. Looking back, I probably could have gotten more for my trade based on the blue book value but all the positive aspects to the transaction greatly outweigh that part. Ed Post was also wonderful to work with on the finance piece. He wasn't pushy or trying to get me to spend money on waste. He explained what was available and allowed me to make a decision without pressure. Overall, it was definitely a great experience. More
Outstanding Dealership We had researched online prior to making contact with Faulkner VW so we had a solid idea of what we wanted when we walked in. Ryan was extremely help We had researched online prior to making contact with Faulkner VW so we had a solid idea of what we wanted when we walked in. Ryan was extremely helpful with everything and especially with explaining leasing to us since we have never before leased a vehicle. Everyone that we dealt with throughout the process was very couteous, patient, helpful, and an absolute pleasure to talk to and deal with. Ryan is a meticulous sales representative who worked hard to make sure that everything was perfect with our new Passat. This was the best experience that I've ever had with an automobile purchase. More
Really pleasant experience Other than knowing that I wanted a Volkswagen, I was only sure of what I didn't want when I entered the dealership. Ryan was very patient and helpful Other than knowing that I wanted a Volkswagen, I was only sure of what I didn't want when I entered the dealership. Ryan was very patient and helpful in narrowing down what would work best for me. He was also very patient while I figured out how I wanted to handle the financing. It also impressed me when he stressed the fact that Faulkner wants customers to have a great driving experience, not just a great buying experience. So far, it's been just that. More
What a great experience in buying a vehicle. I am the type of consumer who extensively researches products before ever buying.When it came to a brand of vehicle I had no previous experience with it was type of consumer who extensively researches products before ever buying.When it came to a brand of vehicle I had no previous experience with it was nice to have a knowledgable staff for answers the internet just couldn't provide.The staff totally understood my conservativeness and always let me test drive different models to narrow my search with no pressure sales. They were informative, and provided me with comparisons and purchase breakdowns and incentives to maximize my overall value and helped me to get the car model and package I desired.Ian and Mark were an awesome team that helped me through out my car buying experience. I would encourage anyone who is in the market for a new vehicle to look for this dealership for a great buying experience. More
Outstanding experience! No pressure for my wife and I from our sales guy Ian ad we walked away with two vehicles and much more than we were looking for at a very reasonable price! from our sales guy Ian ad we walked away with two vehicles and much more than we were looking for at a very reasonable price! More
My first visit to CVM Subaru was at the end of this pas summer. Jessica Evans assisted my family with professionalism even though I was just starting my search at the time for a car for my son. She was ple summer. Jessica Evans assisted my family with professionalism even though I was just starting my search at the time for a car for my son. She was pleasant, not pushy, respectful, and was very knowledgeable on the vehicles. At no time did she ever talk down to us. When i was ready to purchase a car I contacted her and she provided prompt follow up with zero typical sales tactics. Upon scheduling and appointment to drive the car she was unable to be there so Zack Beishline assisted us. At no time did he try to rush us or just "get the sale done." He picked up and was as professional and polite as they come. Upon doing the paperwork to complete the sale Cory Wright was on top of things and very respectful to my wife and son. I would recommend Jess or Zack to any of my friends or family. The process was about as painless as it could be and was actually very positive. More
CVM VW is just the absolute best. Between my Husband and I we have purchase 5 VW's over the last 11 years. I have dealt with Mark Heverling the VW Manager with my new car and also my last car. He is witho I we have purchase 5 VW's over the last 11 years. I have dealt with Mark Heverling the VW Manager with my new car and also my last car. He is without a doubt a wonderful person to deal with. My most recent car sales person Leigh Miller is also the best. Between the both of them they made my most recent car experience wonderful and fun. I cannot say enough about either one of them. Needless to say we will continue getting our future vehicles from CVM VW. Bonnie More