Faulkner Volkswagen

I found Cumberland Valley Motors through a craigslist ad for a used '06 Ford Taurus SEL. The ad was really detailed and piqued my interest. We called and literally 10 minutes later CVM got back to us. Not o for a used '06 Ford Taurus SEL. The ad was really detailed and piqued my interest. We called and literally 10 minutes later CVM got back to us. Not only was the car fantastic, so was the entire staff at CVM! Our salesman, Zack Beishline, answered all our questions and was excellent at communicating the features and history of the car. He made an effort to secure us a good deal. Very polite and a real pleasure to work with!! More

I had a great experience with subaru. What I loved the most was that they had a kids room with a tv,toys, and books in it for the kid to play in while the parents were working on paper work or waiting on most was that they had a kids room with a tv,toys, and books in it for the kid to play in while the parents were working on paper work or waiting on anything. It was great that i brought my mom with me and she was able to sit in that room with my daughter n just let her play and not have to run around the dealership after, that was a great help probably wouldn't of been able to get my car so soon if the dealership didn't have that. Also everyone was so nice and they worked hard on my deal for me they were great. More

Zach made no attempt to pressure us into a sale. He encouraged us to drive all the cars that might fit our needs. He called me on the weekend with a deal that was a real surprise. We could not turn i encouraged us to drive all the cars that might fit our needs. He called me on the weekend with a deal that was a real surprise. We could not turn it down. He did everything he could to accommodate our needs. I would not hesitate to purchase another car from Zach in the future. More

Our overall experience was great. Julius answered all questions he knew promptly and any he didn't know, he made sure he found the answer and got back to us. The whole staff was courteous. Drinks and s questions he knew promptly and any he didn't know, he made sure he found the answer and got back to us. The whole staff was courteous. Drinks and snacks were offered every visit. Everyone smiled and greeted you. We didn't have any work done so can't judge quality of work. Only thing we were a little disappointed with was financing interest rate. We were hoping for a little better then what we got. All in all, an enjoyable experience. More

We bought a used subaru with 59K that had been sold, serviced, and traded in (when it was inspected again) to CVM before it was auctioned to the small lot where we bought it. Less than 2 mo after our pu serviced, and traded in (when it was inspected again) to CVM before it was auctioned to the small lot where we bought it. Less than 2 mo after our purchase there was total engine failure. We have learned that CV had replaced the engine at 44K two years prior and failed to disclose to carfax. More - the car had been returned and had spark plugs, hoses etc replaced ONE MONTH after they put the new motor in - there's no possible mechanical explanation for that other than poor worksmanship. We got a different story and piece of information every time we talked to someone there, and they want to blame EVERYONE except themselves. They refuse to stand behind their work, and they have been the most unethical, disreputable group - the service managers impersonate one another on the phone, have blatantly lied, and have been discourteous and disrespectful. In addition, while there for a "diagnosis" the car was dented and keyed. The service mgr refused to tell us the diagnosis, saying he would only speak to a Subaru rep - oh, but billed us for it. We towed the car home and picked up the engine separately rather than paying them the $10K (!!) they wanted to "repair" it. Seriously? Why would I hire the garage who screwed up the engine in the first place - and won't admit it - to repair it? Despite the huge bill for diagnosis, we learned NOTHING about why the engine failed - just that it had. Gee, thanks. They can't explain why a timing belt put in 18K miles ago is completely worn, why there's lubrication throughout the motor but a bearing failed, etc. No wonder this place has nearly no vehicles on the lot. If you're going to buy a Subaru, go to Faulkner - and if you're buying used, make sure it was NEVER "serviced" or "repaired" at CV. And, for goodness' sakes, don't expect them to do the right, ethical, or legal thing. More

I just wanted to post a note thanking you and Subaru for the wonderful customer service you provided my husband and I during the repair of our 2006 Subaru Forester. One of those unexpected expenses that sl the wonderful customer service you provided my husband and I during the repair of our 2006 Subaru Forester. One of those unexpected expenses that slammed us hard. We greatly appreciate you working with us to reduce the bill of the labor and service costs to replace the cylinders; and thank you for taking the time to explain the work that was done. Thank you also for keeping in touch with us throughout the repair process as different tests were run and parts were tried to resolve the problem; that meant a lot, there were no surprises. Although we had some bad luck with our loaner car (windshield crack that we have to pay for), we really do appreciate that Subaru covered the expense of loaning the car to us. I know this is something that usually doesn't happen when a car is out of warranty. My parents purchased this Subaru for me as a graduation present and they actually just purchased a 2011 Subaru Outback this past Saturday from you because of the wonderful customer service I have experienced with you and the quality of Subaru vehicles. I'm glad that Subaru stands behind their product and hope to stay a loyal Subaru customer. More

WE BOUGHT OUR SUBARU OUTBACK IN 2010, THIS IS THE FIRST SUBARU WE OWNED. WE BOUGHT IT BECAUSE OF THE REPUTATION OF SUBARU. WE HAVE NOT BEEN DISAPOINTED IN THE PERFORMANCE OF THIS CAR. THEREFORE WHEN WE NEE SUBARU WE OWNED. WE BOUGHT IT BECAUSE OF THE REPUTATION OF SUBARU. WE HAVE NOT BEEN DISAPOINTED IN THE PERFORMANCE OF THIS CAR. THEREFORE WHEN WE NEEDED A SECOND CAR THIS IS THE ONE I WANTED. WE BOUGHT THE LEGACY THIS TIME AND I HAVE NO DOUBT IT WILL SERVE US WELL. EVERYONE WE HAVE DEALT WITH HAS BEEN VERY HELPFULL AND I WILL RECOMMEND THEM TO EVERYONE! More

Good overall experience. Sales rep, Matt, was very personable and knowledgible. Definitely felt comfortable at this dealership. Not pushy at all. Really worked with me on my trade in. Took a little lo personable and knowledgible. Definitely felt comfortable at this dealership. Not pushy at all. Really worked with me on my trade in. Took a little long to get back to me via phone concerning my counter offer, but that is understandable. The finance guy was also very good, didn't try to upsell us easy to work with. Paperwork took a lot longer than I was told or expected. Again overall, a very good experience, especially comparing it to other dealerships. More

This was my first car buying experience and Matt made it a very comfortable and memorable one. Matt genuinely answered all my questions. I would definitely return to this dealer and recommend them to othe a very comfortable and memorable one. Matt genuinely answered all my questions. I would definitely return to this dealer and recommend them to others. I look forward to working with Matt and his colleagues in the future. More

Mr. Beishline was extremely cordial, affable, and well informed regarding his products. Very easy to deal with and answer all questions without hesitation. Very accommodating individual and a credit to informed regarding his products. Very easy to deal with and answer all questions without hesitation. Very accommodating individual and a credit to this dealership. We searched for vehicles at no less than 10 other dealerships, and the most pleasurable was at CVM. We did here, but it was not because of Mr. Beishline...we simply got a better deal from Lancaster County Subaru. However, we are looking at a 2nd vehicle at CVM, and also have sent our son there as well. In all cases, we are using Mr. Beishline (including for possible VW purchase). Great job! More