Faulkner Volkswagen

Our overall experience was great. Julius answered all questions he knew promptly and any he didn't know, he made sure he found the answer and got back to us. The whole staff was courteous. Drinks and s questions he knew promptly and any he didn't know, he made sure he found the answer and got back to us. The whole staff was courteous. Drinks and snacks were offered every visit. Everyone smiled and greeted you. We didn't have any work done so can't judge quality of work. Only thing we were a little disappointed with was financing interest rate. We were hoping for a little better then what we got. All in all, an enjoyable experience. More

We bought a used subaru with 59K that had been sold, serviced, and traded in (when it was inspected again) to CVM before it was auctioned to the small lot where we bought it. Less than 2 mo after our pu serviced, and traded in (when it was inspected again) to CVM before it was auctioned to the small lot where we bought it. Less than 2 mo after our purchase there was total engine failure. We have learned that CV had replaced the engine at 44K two years prior and failed to disclose to carfax. More - the car had been returned and had spark plugs, hoses etc replaced ONE MONTH after they put the new motor in - there's no possible mechanical explanation for that other than poor worksmanship. We got a different story and piece of information every time we talked to someone there, and they want to blame EVERYONE except themselves. They refuse to stand behind their work, and they have been the most unethical, disreputable group - the service managers impersonate one another on the phone, have blatantly lied, and have been discourteous and disrespectful. In addition, while there for a "diagnosis" the car was dented and keyed. The service mgr refused to tell us the diagnosis, saying he would only speak to a Subaru rep - oh, but billed us for it. We towed the car home and picked up the engine separately rather than paying them the $10K (!!) they wanted to "repair" it. Seriously? Why would I hire the garage who screwed up the engine in the first place - and won't admit it - to repair it? Despite the huge bill for diagnosis, we learned NOTHING about why the engine failed - just that it had. Gee, thanks. They can't explain why a timing belt put in 18K miles ago is completely worn, why there's lubrication throughout the motor but a bearing failed, etc. No wonder this place has nearly no vehicles on the lot. If you're going to buy a Subaru, go to Faulkner - and if you're buying used, make sure it was NEVER "serviced" or "repaired" at CV. And, for goodness' sakes, don't expect them to do the right, ethical, or legal thing. More

I just wanted to post a note thanking you and Subaru for the wonderful customer service you provided my husband and I during the repair of our 2006 Subaru Forester. One of those unexpected expenses that sl the wonderful customer service you provided my husband and I during the repair of our 2006 Subaru Forester. One of those unexpected expenses that slammed us hard. We greatly appreciate you working with us to reduce the bill of the labor and service costs to replace the cylinders; and thank you for taking the time to explain the work that was done. Thank you also for keeping in touch with us throughout the repair process as different tests were run and parts were tried to resolve the problem; that meant a lot, there were no surprises. Although we had some bad luck with our loaner car (windshield crack that we have to pay for), we really do appreciate that Subaru covered the expense of loaning the car to us. I know this is something that usually doesn't happen when a car is out of warranty. My parents purchased this Subaru for me as a graduation present and they actually just purchased a 2011 Subaru Outback this past Saturday from you because of the wonderful customer service I have experienced with you and the quality of Subaru vehicles. I'm glad that Subaru stands behind their product and hope to stay a loyal Subaru customer. More

WE BOUGHT OUR SUBARU OUTBACK IN 2010, THIS IS THE FIRST SUBARU WE OWNED. WE BOUGHT IT BECAUSE OF THE REPUTATION OF SUBARU. WE HAVE NOT BEEN DISAPOINTED IN THE PERFORMANCE OF THIS CAR. THEREFORE WHEN WE NEE SUBARU WE OWNED. WE BOUGHT IT BECAUSE OF THE REPUTATION OF SUBARU. WE HAVE NOT BEEN DISAPOINTED IN THE PERFORMANCE OF THIS CAR. THEREFORE WHEN WE NEEDED A SECOND CAR THIS IS THE ONE I WANTED. WE BOUGHT THE LEGACY THIS TIME AND I HAVE NO DOUBT IT WILL SERVE US WELL. EVERYONE WE HAVE DEALT WITH HAS BEEN VERY HELPFULL AND I WILL RECOMMEND THEM TO EVERYONE! More

Good overall experience. Sales rep, Matt, was very personable and knowledgible. Definitely felt comfortable at this dealership. Not pushy at all. Really worked with me on my trade in. Took a little lo personable and knowledgible. Definitely felt comfortable at this dealership. Not pushy at all. Really worked with me on my trade in. Took a little long to get back to me via phone concerning my counter offer, but that is understandable. The finance guy was also very good, didn't try to upsell us easy to work with. Paperwork took a lot longer than I was told or expected. Again overall, a very good experience, especially comparing it to other dealerships. More

This was my first car buying experience and Matt made it a very comfortable and memorable one. Matt genuinely answered all my questions. I would definitely return to this dealer and recommend them to othe a very comfortable and memorable one. Matt genuinely answered all my questions. I would definitely return to this dealer and recommend them to others. I look forward to working with Matt and his colleagues in the future. More

Mr. Beishline was extremely cordial, affable, and well informed regarding his products. Very easy to deal with and answer all questions without hesitation. Very accommodating individual and a credit to informed regarding his products. Very easy to deal with and answer all questions without hesitation. Very accommodating individual and a credit to this dealership. We searched for vehicles at no less than 10 other dealerships, and the most pleasurable was at CVM. We did here, but it was not because of Mr. Beishline...we simply got a better deal from Lancaster County Subaru. However, we are looking at a 2nd vehicle at CVM, and also have sent our son there as well. In all cases, we are using Mr. Beishline (including for possible VW purchase). Great job! More

The staff at CVM was nothing short of amazing. Not only were they professional, but each person I spoke to was genuine and engaged me in conversation that was not always centered around my purchase and pre were they professional, but each person I spoke to was genuine and engaged me in conversation that was not always centered around my purchase and pressuring me into buying something. I cant say that about any of the other 12 or so dealerships that I have been in. I have always left them feeling swindled or lied to, regardless of whether i made a purchase or not. But that is not the case at CVM. I was treated with respect and no one ever made me feel pressured to buy from them or make a deal before I left. Specifically, Julius Merrifield is a terrific salesman and a great asset to the CVM team. Along with all of the great traits mentioned above, Julius carries himself with a calm and quiet demeanor that does not throw anything in your face and lets you make every decision the way that you want. He knew his material and was able to answer any question I had. He went the extra mile to make sure I got a chance to check out every feature i wanted to see and then once i decided on a car, he did everything he could to facilitate an easy paperwork process. He even went as far to pay for my drivers license renewal because it expired the day that I went to sign the paperwork. I was also impressed with the "perks" that come with the purchase of a vehicle from CVM. I wont go into them all here, but they did a great job throwing in a bunch of free services that will keep me coming back to CVM anytime I need work done or even just have a question. I cant say enough good about these guys so go see for yourself, i'm sure it will be an enjoyable experience, even if you dont buy a car! More