Faulkner Volkswagen

I purchased my Volkswagen Jetta in the Spring of 2008 and chose Cumberland Valley Motors based on its proximity to my home. Following are my experiences with purchasing the vehicle and also with a follow-up chose Cumberland Valley Motors based on its proximity to my home. Following are my experiences with purchasing the vehicle and also with a follow-up service visit. When I first arrived, all of CVM's showroom employees were busy with other customers and, not wanting me to be unattended to, the President of the company (later learned to be Monique Ullom) came to personally assist me. I was there for a test drive a Jetta and let her know that. Instead of telling me to wait for a sales associate, she grabbed the keys and said "lets go." Monique was very knowledgeable about the car and did not pressure me into purchasing the car, but rather told me about options that she thought were "cool" about the vehicle. I purchased a Jetta the next week. This past summer (2010) I went to CVM to have them look at an exterior paint problem that I was having. Essentially, a tree on my property was "raining" berries that stained my white paint on the Jetta. As hard as I tried, some of the stains would not come off (i even scratched the car trying to get some off). I took the car to them to see if they had any ideas of better solvents I could use. The service person on duty told me to wait 10 minutes while he took the car back to have someone look at it. Not more than 15 minutes later, he returned my car COMPLETELY CLEAN! No signs of the berry stains that previously plagued my car. Whats more, the inside was vaccuumed and clean. Oh, no charge either. I have had all good experiences with CVM and would recommend any friends or family to purchase a vehicle there. More

I have had eight Volkswagens before this 2011 Jetta, and have both serviced and restored cars for more than 35 years. This revamp of the Jetta puts it into a whole different class of automobile than previou have both serviced and restored cars for more than 35 years. This revamp of the Jetta puts it into a whole different class of automobile than previous iterations. This car is refined and exhibits some of the finest driving characteristics of any car I've driven. The folks at Cumberland Valley Motors were knowledgeable, courteous, and helpful without being forward or pressuring me in any way. The car market is tough in this day and age, and having dealt with representatives of other marques, CVM was a breath of fresh air with their knowledgeable and affable staff. I highly recommend them to any levelof customer from someone needing transportaion to the most ardent enthusiast. More

Frank and John went above and beyond to get me my new Tiguan. I had only one week to find and purchase a new vehicle, since my Jetta was totaled due to an accident and I had limited time with my rental v Tiguan. I had only one week to find and purchase a new vehicle, since my Jetta was totaled due to an accident and I had limited time with my rental vehicle. Frank worked on his day off to find the vehicle. John was able to get another dealership to release one of their Tiguan to CVM and made many accomidations since the it would be a few days until they could get the vehicle in their physical possession. More

I HAVE BEEN BUYING ALL MY SUBARU'S FROM CVM FOR 17 YEARS. I HAVE LOST COUNT EXACTLY HOW MANY.I HAVE ALWAYS HAD GREAT SERVICE FROM THE SALE TO REPAIRS. I HAVE RECENTLY PURCHASED A USED IMPREZA FOR MY ELDERLY I HAVE LOST COUNT EXACTLY HOW MANY.I HAVE ALWAYS HAD GREAT SERVICE FROM THE SALE TO REPAIRS. I HAVE RECENTLY PURCHASED A USED IMPREZA FOR MY ELDERLY MOTHER. SHE HAD JUST LOST HER HUSBAND AND WAS NOT QUITE HERSELF. MIKE TREATED MY MOTHER WITH COMPASSION AND WAS VERY PATIENCE WITH HER.HE EXPLAINED EVERY DETAIL ABOUT THE CAR AND LISTENED TO ALL OF HER STORIES. I HAVE JUST PURCHASED A NEW FORESTER LAST WEEK. I HAVE ALWAYS DROVE EITHER AN OUTBACK OR A LEGACY FOR THE LAST 17 YEARS. I WANTED A VEHICLE WHERE I SAT UP HIGHER(I AM VERTICALLY CHALLENGED).I REQUESTED MIKE BASED ON THE SERVICE I RECEIVED MONTHS EARLIER WITH MY MOTHER. HE EXPLAINED THE DIFFERANCES BETWEEN THE LEGACY VS THE FORESTER.I HAVE BROUGHT SO MANY CARS THAT I JUST WANT THE FACTS AND THE BOTTOM LINE. MIKE KNEW EVERY DETAIL AND FACT. HE HAD THE BOTTOMLINE AMOUNT IN MINUTES.NEEDLESS TO SAY I BROUGHT IT. I LOVE IT! I AM GETTING IT PINSTRIPPED THIS WEEK. ON THE SERVICE SIDE, MY PERSONAL FAVORITE EMPLOYEES ARE GORDON AND JENN.THEY ARE KNOWLEDGABLE AND FRIENDLY...BOTH HAVE A GREAT SENSE OF HUMOR WHICH INPORTANT IN ANY CUSTOMER SERVICE POSITION. WHILE I WAS PICKING UP MY NEW CAR, FRED AND MIKE INTRODUCED ME TO FRED RICE(REGIONAL MANAGER). HE WAS AMAZED AT THE THICKNESS OF MY PERSONAL FINANCIAL FOLDER. HE FELT PROMPTED TO SEND ME A SUBARU SHIRT AND JACKET AS A THANK YOU TO ME FOR MY LOYAL PATRONAGE. ANOTHER FEATHER IN THE CAP FOR CVM!! KEEP UP THE GREAT WORK...SEE YOU AGAIN WHEN I GET BORED WITH THE COLOR OR WHEN THE TIRES NEED REPLACED More

Always service with a smile! I feel so welcomed every time I am in and they do a great job of keeping my vehicle in tip top shape! My car always get washed after service and it always gets a report card time I am in and they do a great job of keeping my vehicle in tip top shape! My car always get washed after service and it always gets a report card so i know what to expect in the future like in 5000 miles or so I should think about tires. Great service! And the little dogs there make the atmosphere so much like home. So cute! More

We just purchased our 3rd vehicle from CVM Dodge and they are the greatest! This was our first new vehicle after getting 2 pre-owned vans from them we came to look for another late model Caravan and we were are the greatest! This was our first new vehicle after getting 2 pre-owned vans from them we came to look for another late model Caravan and we were really excited when the owner of the dealership showed us that with interest rates being so low and the incentives so attractive that we could afford a brand new 2010 Dodge Gr Caravan. My daughters & I love it and were so impressed by the treatment of the sales manager - Jeff and Ed who got all of the financing together for us and last but not least our salesman Bob Hennion who really took his time with us going over all of the great features of our NEW van! We love it and and we love the service we have always received. It was the best experience we have ever had buying a vehicle. They are friendly and treat you like family. There are 3 of the cutest dogs that "work" there and they kept our girls entertained while we did the paperwork. You can not go wrong buying from CVM! More

Overall my experiences at CVM have been very good. The service dept delivers as promised most of the time and they're usually pleasant. There seems to have been some turnover recently but the people they service dept delivers as promised most of the time and they're usually pleasant. There seems to have been some turnover recently but the people they have are a good lot. Buying the car was also a pleasant experience. I bought my car from Rob but I'm told he's no longer there. That is unfortunate because the salesman I spoke with on my last visit was a real ding dong. Be wary of the guy who looks like a navy seals wannabe and talks too loud, stands too close and tries to look down your shirt...real creepster. Overall, even though they're not perfect, the people seem to care at CVM which is worth quite a lot in my book, and I'll keep shopping there. More

I bought a Volkswagen Touareg about 6 months ago and I love it! Ryan showed me all the ins and outs of the car so that I would be really comfortable with my new car. Everyone there was so friendly and a love it! Ryan showed me all the ins and outs of the car so that I would be really comfortable with my new car. Everyone there was so friendly and always smiled and engaged me in conversation. I enjoyed the experience but wondered if it would last. I had a courtesy check about 2 1/2 months after the purchase and again I was impressed with everyone - Jen in service explained to me about the free maintenance and the loaner car process so I would know what to expect when I came in for an oil change. At the check they also reviewed some features with me and offered accessories. I bought a few too! Yesterday I went in for my first free oil change and it was great. Completely seamless transaction. They were waiting for me with the loaner and off I went. When I came to get my car later they reviewed the next service due, asked how they could improve (I said nothing! Everything is first class!), and washed my car! I love CVM and would recommend them to anyone looking for a car. More

Got a VW Fahrenheit there and love the car! I had purchased a BMW a few years ago and pretty much had to figure everything out for myself. At CVM they explained all the gadgets (there are tons with purchased a BMW a few years ago and pretty much had to figure everything out for myself. At CVM they explained all the gadgets (there are tons with my car!) BEFORE I left the dealership. Great group to work with and if you have never owned a VW, consider it! They also have Subaru there (just checked out their inventory during a recent service visit) and am considering a second car!!! Love them too. More

My husband and I purchased a used car (2007 Chrysler Sebring) for our son 08/03/09 from Cumberland Valley Motors, CVM, in Mechanicsburg, PA. Within 24 hours we noticed the brakes squealed/squeaked Sebring) for our son 08/03/09 from Cumberland Valley Motors, CVM, in Mechanicsburg, PA. Within 24 hours we noticed the brakes squealed/squeaked excessively and called CVM to report this. CVM told us to keep driving the car as there was rust on the brakes due to the car sitting in the lot prior to being sold. The squeal became worse. We contacted CVM again and they agreed to check the car. They stated that “this was a machine and things happen and what did you expect.” They did agree to look at the car and did some adjusting to the brakes. The squeak/squeal was still apparent but not as noticeable. On 09/11 the rear window fell into the car when the automatic window button was simply pressed. We had to pay out of pocket to have this repaired. We actually had to have the window repaired a second time as it fell down into the car the next time it was used. The repair shop- a Philadelphia Chrysler dealership- also noted that the air filter was cracked and told us that CVM had to have known these defects upon sale to us. CVM opted not to cover our cost of the rear window repair or to fix the air filter as they deemed all of this “cosmetic”. CVM then opted to not to take nor return multiple telephone calls and messages. There is something very wrong with not standing behind your product and not treating a customer with respect. I did not feel CVM was honest and their word meant nothing. There is no customer service. On 11/4/09 I emailed the President of CVM. To date there has been no response. I would never recommend CVM to anyone. After looking at other reviews it is clear that they have a long history of poor customer service and that we are far from the first customers to have had a very negative experience with them. More