Faulkner Volkswagen

A friendly experience I travelled by train from out of state to purchase this car based on an internet ad. The dealership sent a shuttle to pick me up. Saturday before Ne I travelled by train from out of state to purchase this car based on an internet ad. The dealership sent a shuttle to pick me up. Saturday before New Year's Eve was a particularly busy day for them, but my salesman Rob Beers hustled in earnest between me and other clients. He even drove me to my credit union about 25 minutes away. Everyone was very polite and friendly. There were no tricks but I discovered that purchasing from out of state subjected me to some additional steps and fees that would not normally be required, and while they were annoying, they were not onerous. The dealership created workarounds to solve some of the probems. The car was beautiful and validated the effort. The facility is new and beautiful, but not quite 100% complete unless they intend to never have a soda machine, etc. More

Amazing! Such an awesome place with a great group of employees. Made purchasing my first car so enjoyable and painless especially Morgan, Jodie, and Rob. I hig Such an awesome place with a great group of employees. Made purchasing my first car so enjoyable and painless especially Morgan, Jodie, and Rob. I highly recommend this dealership. You will not walk away disappointed. More

40,000 miles service Completed. Wish the dealership would have told me back when I first started going here for service that I was entitled to complimentary 5,000 mile tir Completed. Wish the dealership would have told me back when I first started going here for service that I was entitled to complimentary 5,000 mile tire rotation. May have saved the four wheel alignment. Glad they finally decided to get larger coffee cups for us waiters in the Customer service waiting area. In this day and age; why do I have to send by the United States Postal Service, a mail-in rebate to Castrol for a twenty dollar rebate that can only be used at Faulkner Volkswagen? Wake up Castrol, this is the 21st century! . More

Great Sales Team Our Sales Agent was excellent - no pressure - low key and provided us with all of our options in a way that allowed us to make an informed purchase! Our Sales Agent was excellent - no pressure - low key and provided us with all of our options in a way that allowed us to make an informed purchase! More

Faulkner Volkswagen The staff was very helpful. I was there less than a minute before being approached by a salesman. The salesman made finding the right car easy and the The staff was very helpful. I was there less than a minute before being approached by a salesman. The salesman made finding the right car easy and the financial staff made it affordable. The staff made sure I had everything I needed and understood every section of the paperwork before I signed. More

Accommodating I so appreciate how helpful and accommodating everyone at Faulkner has been each time I have visited. The most recent time was exceptional in that I s I so appreciate how helpful and accommodating everyone at Faulkner has been each time I have visited. The most recent time was exceptional in that I showed up without an appointment. My car had stalled, upon getting it restarted I headed right over afraid I might not get it started again. You fit me in, went above and beyond, you even got me back on the very quickly. More

Excellent as always Always friendly. I was on for an oil change. Shauna indicated my inspection expired. She said she would middle sure everything was taken care of. Always friendly. I was on for an oil change. Shauna indicated my inspection expired. She said she would middle sure everything was taken care of. It was. Inspected without an appointment. Thank you Shauna! More

Great Team, awesome service, terrific selection! The sales team is so responsive and accommodating with our best interests in mind. No high-pressure tactics. Very patient and inquisitive about our The sales team is so responsive and accommodating with our best interests in mind. No high-pressure tactics. Very patient and inquisitive about our needs. Financing was easy - highlights of the car very thoroughly explained. Alex and Jodie are rockstars! This is my second VW purchased at Faulkner in less than two years. I’m a loyal customer. More

General maintenence and inspection Good service and provided good feed back and explanuation of any issues. Provided all cost before work was completed. Helped take care of paperwork is Good service and provided good feed back and explanuation of any issues. Provided all cost before work was completed. Helped take care of paperwork issues. More

Superior Service! Faulkner VW provided an excellent service! I was very pleased how they handled everything. We received a great value for our old car and a great deal Faulkner VW provided an excellent service! I was very pleased how they handled everything. We received a great value for our old car and a great deal on the purchase of our new VW Atlas. Everybody was very friendly and helpful. Even though we came in late, the service stuff did not make us feel like they were in a rush to close and answered all our questions. We also got a great interest rate! This was the best experience and the easiest new car purchase transaction ever! More