Faulkner Volkswagen

Great Experience My car was finished in less than 1 hour. Shawna was a joy to work with! She went out of her way to make sure I had the best experience possible! My car was finished in less than 1 hour. Shawna was a joy to work with! She went out of her way to make sure I had the best experience possible! More

Wonderful Experience George and Jodie were a pleasure to work with at the dealership! They made the whole experience of a new car so easy and hassle free. George and Jodie were a pleasure to work with at the dealership! They made the whole experience of a new car so easy and hassle free. More

Professional and attentive The car was brought in for an oil change and just a general once-over in anticipation of winter weather. It was taken care of in short order. Everyo The car was brought in for an oil change and just a general once-over in anticipation of winter weather. It was taken care of in short order. Everyone who spoke to me was very courteous. I must say I am always impressed with the overall experience of being able to drive inside, especially when it's raining, the prompt response when I get inside, the professionalism of the employees and the waiting area. It's such a pleasant experience. More

We had a wonderful experience Our Salesman George Goodling was Awesome. He was very busy this day and still made us feel like we were his only customer. He went over everything and Our Salesman George Goodling was Awesome. He was very busy this day and still made us feel like we were his only customer. He went over everything and did not rush us. Great experience. More

Diagnosed a wiring issue in my VW Rabbit. This experience was rather inexpensive and fast. The staff was friendly and accommodating. The original problem was diagnosed and fixed in a short amo This experience was rather inexpensive and fast. The staff was friendly and accommodating. The original problem was diagnosed and fixed in a short amount of time. Thanks to Liz and team! I would recommend this dealership to any VW owner. More

Not a VW, but Still helpful! Came across the vehicle on Autotrader and after dealing with SEVERAL dealerships and going through all the processes online BEFORE arriving, was dissa Came across the vehicle on Autotrader and after dealing with SEVERAL dealerships and going through all the processes online BEFORE arriving, was dissapointed that the vehicles were sold before I even was done the credit inquiry process. Then Parker Answered my email inquiry at Faulkner. I asked questions, and explained I was over an hour and a half away, (same as I did the other dealerships) and He was very helpful, and we went through the process way quicker than the other dealerships I had encountered previous. Even though the other dealerships had done many hits on my credit to find rates (only to sell the vehicle I was inquiring about) Parker helped clear that up and got me financed. I arranged to come see the vehicle and we took a test drive. Parker was very forthcoming on the fact he was a VW fanatic, but respected other cars as well, a true sign of a car enthusiast. He answered all of my questions and had no problems telling me he was not sure (instead of faking his way through it) when he did not know something and went to find out. It was a great experience. I have been in the car for about a month, and it is perfect for what I need. Maybe next time, he will talk me into that VW...... More

Gratitude It was great to finally find a local Volkswagon dealer who takes the time to listen to your needs and treat you with respect. Elizabeth Jacobs has b It was great to finally find a local Volkswagon dealer who takes the time to listen to your needs and treat you with respect. Elizabeth Jacobs has been superb thus far. More

Perfect for me! Totally satisfied with every aspect of their way of doing business. Our salesman, Alex Lazarus, had the perfect personality for selling cars. His eas Totally satisfied with every aspect of their way of doing business. Our salesman, Alex Lazarus, had the perfect personality for selling cars. His easy laid back personality and concern for my needs and well being made me very comfortable dealing with him. Robert Bonsall made the credit application easy and Shauna Bedell extended herself in getting the proper paper work on the car available to us in short order. I left feeling happy with my purchase and that I had been well served by all Faulkner employees. More

Best customer service! I got my lease on the VW Tiguan at the end of December, and I still contact her for questions and she always helps me out!! So helpful and the best! I got my lease on the VW Tiguan at the end of December, and I still contact her for questions and she always helps me out!! So helpful and the best! More

We were traveling and had a problem! We had a issue while traveling near the Mechanicsburg area and stopped at this dealership for help! I explained that we lived over four hours away and We had a issue while traveling near the Mechanicsburg area and stopped at this dealership for help! I explained that we lived over four hours away and were afraid that the car would break down on us on our way back. The response of the service writer Shane was to snicker and say " We are booked and it would probably be until tomorrow until we could look at it, I asked him if Sutliff still had a VW dealership and he scowled at me and said yes; another person from the dealership told him that it would probably be two hours till they could check it. We waited and they gave us a loaner, oh: we bought this car from Faulkner preowned in July of 2016. We thought this may be better to trade it in and get a new car, although if things didn't work out we would just continue home. We ended up at Faulkner preowned again, the sales person Cory Wright (less than a friendly person or personable) decided to pull the car out of the service line up and it would have put us back another two hours. Cory stated that the service department at VW didn't tell him not to take it. Our over all experience with Faulkner Dodge, VW was horrible! They have show that what they are all about is the $$$$$$, not about people or even trying to help someone in distress. I have bought four of thirty five vehicles from Faulkner in the past, I won't buy or count on their service departments in the future, they have shown they don't care about people......... More