Faulkner Volkswagen

Good Service and Follow up Made the appointment, was on time and the service completed. Shauna deserves a raise. I had a crack in my windshield, didn't realize my inspection was Made the appointment, was on time and the service completed. Shauna deserves a raise. I had a crack in my windshield, didn't realize my inspection was due by the end of the month. She suggested to take care of the windshield while at the dealership. I agreed, They offered a rental car for my inconvenience of not having a car. I appreciated this, but declined. Would rather Faulkner management save this expense and give it to Shauna and the others for their service and consideration given to a customer. More

Flexible, responsive service! Although we were buying our new Golf Sportwagen from out of state, everyone we worked with at Faulkner helped make our experience pleasant and easy. Although we were buying our new Golf Sportwagen from out of state, everyone we worked with at Faulkner helped make our experience pleasant and easy. More

Excellent service Parker did a good job. Very good knowledge of the GTI I bought. Jodie was great to work with. Very good price on the GTI.. I would recommend Faulkner. Parker did a good job. Very good knowledge of the GTI I bought. Jodie was great to work with. Very good price on the GTI.. I would recommend Faulkner. Ron More

Excellent service! I had an excellent experience! Excellent customer service! I am completely in love with my new car ( Atlas). Everyone were so friendly . I highly reco I had an excellent experience! Excellent customer service! I am completely in love with my new car ( Atlas). Everyone were so friendly . I highly recommend this dealership. More

Wonderful Experience George and Jodie were a pleasure to work with at the dealership! They made the whole experience of a new car so easy and hassle free. George and Jodie were a pleasure to work with at the dealership! They made the whole experience of a new car so easy and hassle free. More

Great Experience My car was finished in less than 1 hour. Shawna was a joy to work with! She went out of her way to make sure I had the best experience possible! My car was finished in less than 1 hour. Shawna was a joy to work with! She went out of her way to make sure I had the best experience possible! More

Professional and attentive The car was brought in for an oil change and just a general once-over in anticipation of winter weather. It was taken care of in short order. Everyo The car was brought in for an oil change and just a general once-over in anticipation of winter weather. It was taken care of in short order. Everyone who spoke to me was very courteous. I must say I am always impressed with the overall experience of being able to drive inside, especially when it's raining, the prompt response when I get inside, the professionalism of the employees and the waiting area. It's such a pleasant experience. More

We had a wonderful experience Our Salesman George Goodling was Awesome. He was very busy this day and still made us feel like we were his only customer. He went over everything and Our Salesman George Goodling was Awesome. He was very busy this day and still made us feel like we were his only customer. He went over everything and did not rush us. Great experience. More

Diagnosed a wiring issue in my VW Rabbit. This experience was rather inexpensive and fast. The staff was friendly and accommodating. The original problem was diagnosed and fixed in a short amo This experience was rather inexpensive and fast. The staff was friendly and accommodating. The original problem was diagnosed and fixed in a short amount of time. Thanks to Liz and team! I would recommend this dealership to any VW owner. More

Not a VW, but Still helpful! Came across the vehicle on Autotrader and after dealing with SEVERAL dealerships and going through all the processes online BEFORE arriving, was dissa Came across the vehicle on Autotrader and after dealing with SEVERAL dealerships and going through all the processes online BEFORE arriving, was dissapointed that the vehicles were sold before I even was done the credit inquiry process. Then Parker Answered my email inquiry at Faulkner. I asked questions, and explained I was over an hour and a half away, (same as I did the other dealerships) and He was very helpful, and we went through the process way quicker than the other dealerships I had encountered previous. Even though the other dealerships had done many hits on my credit to find rates (only to sell the vehicle I was inquiring about) Parker helped clear that up and got me financed. I arranged to come see the vehicle and we took a test drive. Parker was very forthcoming on the fact he was a VW fanatic, but respected other cars as well, a true sign of a car enthusiast. He answered all of my questions and had no problems telling me he was not sure (instead of faking his way through it) when he did not know something and went to find out. It was a great experience. I have been in the car for about a month, and it is perfect for what I need. Maybe next time, he will talk me into that VW...... More