Feldman Kia

Family has been buying Kia's from Feldman kia for years. Buying experience has been good. Then we go to the service lane later for any number of repairs. Not once has that been a good experience. It got so Buying experience has been good. Then we go to the service lane later for any number of repairs. Not once has that been a good experience. It got so bad we don't even come out to Feldman to address recall repairs. I dont know what happened to this dealer group but we won't even purchase a new or used vehicle from Feldman More

I dropped my car off on December 2nd for recall repairs and to diagnose an airbag light issue. They agreed to assess the vehicle and provide an estimate. However, when I inquired about the cost, they stat and to diagnose an airbag light issue. They agreed to assess the vehicle and provide an estimate. However, when I inquired about the cost, they stated that the necessary part was covered under the recall. I had to initiate follow-up contact to inquire about my vehicle's status, as they failed to provide updates or an estimate. The service center held my car for a week, and upon pickup, I was presented with a total bill of $1,750 without prior authorization or a detailed estimate. My service advisor was Josh LaPointe and he was very rude and disrespectful. More

Copy and pasting my original email to the general manager. Too much to keep typing out. I have had 4 scheduled appointments to fix my complaint but they have all been canceled by them. Don’t use manager. Too much to keep typing out. I have had 4 scheduled appointments to fix my complaint but they have all been canceled by them. Don’t use this company! Don’t buy a car or bring your vehicle for an oil change here! Incompetent workers who don’t stand behind their work. I am adding the entire email I sent out to the General and service manager. After the incident I had with this company. It has been 6 mo, 10 phone called, 5 emails and 4 canceled appointments from the Service mgr with different excuses as to why. Do better! Dear Mr. Hawes, My name is Amy Campbell. I am reaching out to you because I see you are the general manager. I purchased my K4 from the Novi KIA dealership last October. I had my car dropped off on June 9th, for an oil change. While driving my car after the oil was changed I heard what sounded like something fall from underneath my car. A few minutes later, there was smoke coming from under the hood and the backside of my car. I pulled over as soon as I could and looked under the car. There was oil on the ground. I immediately turned my car off and called your Kia dealership where I was directed to use my KIA app to have it towed to Feldman of Novi. While waiting for the tow truck I took a video and pictures of under the car and was shocked to see the oils drain plug was missing. I spoke with Ethan, the service manager who was kind enough to give me a loaner car and said they would inspect my car first thing in the morning. If everything looked good I could bring it home. I did receive a call saying they put oil in the car and inspected the engine with a camera and they said everything looked good, I was good to go. Ethan apologized for the mistake many times. I told Ethan that I know not having oil in a vehicle can be detrimental to the engine and engine components. Ethan told me not to worry and this happens more than I would think and I have a 10yr/100,000 mile warranty. If the engine was going to have issues, it would happen before that. I brought the car home but was not comfortable with Ethan’s response to my concerns. Doing the math, I would hit the 100,000 miles in 5-6 years. Ethan also said I was going to get a survey from the dealership for the oil change. He asked me to not fill it out. This seemed a little disreputable and quite frankly, brazen on his part. Since this incident, I have spoke with several mechanics along with a friend that is an attorney. They all have said I should have never taken that car home. It is damaging to the engine and other components to the engine to drive with low to no oil and the inspection with a so called camera cannot see all these components and microscopic damage. Eventually this engine and or its components WILL FAIL due to running on low/ no oil. I should get rid of the vehicle and hold the dealership accountable. I feel this is negligence on the dealerships part. They improperly installed my oil plug and because of this improper installation and faulty work I am afraid it will diminish the value and safety of the vehicle for me. I do not feel safe driving my car! I also feel that what I was told will not rectify my concerns . I would like accountability and reparation for the negligent work this dealership has provided. I would like the dealership to buy my car back at the cost of my loan and sell me a new car for that exact price. Nothing out of pocket for me. You can use the car as a loaner for all I care. I do not want to deal with the stress that my brand new cars engine will fail. Not acceptable. Your dealership website promises to provide an experience like no other. It says it’s not just a transaction, It’s a lasting relationship. Prove it! Again I no longer feel safe in my vehicle and no longer have confidence and trust in your dealership. More

I purchased a 2015 used Jeep from them. They indicated that the vehicle passed their safety inspection, which is on the sticker. Well, Chrysler informed me when I took it in for service the They indicated that the vehicle passed their safety inspection, which is on the sticker. Well, Chrysler informed me when I took it in for service there are two critical safety recalls. Please be very careful if you buy a used vehicle from them, they may be selling unsafe vehicles. One of the safety recalls was the vehicle could move with a door open. I am not sure about you, but, I do not want one of my children to fall to the ground because someone was too lazy to ensure their vehicles are safe! Please, go to another dealer. More

If you are contemplating getting your vehicle serviced here, drive as far away as possible. Unfortunately the service department here is either willfully negligent due to laziness or incompetent serviced here, drive as far away as possible. Unfortunately the service department here is either willfully negligent due to laziness or incompetent and in both scenarios they absolutely should not be tasked with touching anyone's cars. I brought my 2024 Kia Seltos in believing I could trust the department to find what was wrong with my car. Starting about a month prior, my car started showing a code that said "CHECK AWD/4WD". At first it only appeared once in a while but eventually it would appear anytime the car accelerated from a stop. Once the car was turned off, the code would disappear again. I explained this to Josh LaPointe who unfortunately lacks the skill of listening to a customer. He turned my car on and immediately said, well there's no code here? We explained it again, and he said well if there's no code I can't scan it. My husband then took on Josh's job and drove my car around and got the code to appear. Unfortunately the scanner Josh grabbed didn't work and he said they would get back to us the next day. The next day the Kia Connect app informed me that my car was turned on and was driven 0.62 miles. Fourteen minutes later I received a call from Josh. I knew before he even told me the issue that there was no way he had driven my car enough to get the code on and I was correct. Instead of scanning the car, the service technician Alex just looked at my rear passenger tire and saw that it was a different brand. He decided in that moment it would be easier to just declare the issue of it being my tire and stopped all work. Josh explained first that my tire was the wrong size, when I pushed back on this he changed his tune and said it is the right size but the tread is completely different because of a different tread pattern. See, I had popped a tire at 3,000 miles and got it replaced at Firestone. Josh, and eventually his superior Derek, claimed that Firestone completely messed up my car with the replacement and I would need to spend $900 on four new tires. Yep, four new tires on a car with only 10,000 miles. Yet when I questioned the tread measurement? "Uh well we didn't write it down." When I questioned why they didn't at least scan it? "We don't need to, we can see the issue." When my husband called and questioned how their answer didn't make sense? "You think you know more than a Kia certified technician?" Turns out, we do know more. We knew we wanted a second opinion and at a minimum for the car to actually be scanned. We decided to take to car over to Firestone. When we explained what Josh, Alex, and Derek had said about the tread pattern and tread measurement the supervisor at Firestone laughed. He actually bent over laughing in disbelief. He went through and measured the tread and explained that even if I was driving a Subaru, company with the strictest tread measurement guidelines, my car would still be fine. He then scanned the car and found the actual issue. The issue was never the tires. The scan showed that there was a technical service bulletin for Kias 2020-present. My rear differential needed to be replaced due to abnormal wear of motor brushes inside the actuator assembly. This would be covered under warranty. Of course, Firestone is a tire company so we needed to take it elsewhere to be fixed. We ended up going to Kia Golling (where they laughed and said yeah the service department at Feldman knows nothing) where they confirmed the diagnosis. And again confirmed that the tire tread was fine and changing the tires would not fix the issue and the rear diff needs to be replaced. The service department was rude. They were incompetent and refused to rectify their mistake. If you go here to get your car serviced you unfortunate very well may leave paying them money but with the issue still present. More

I had to make an appointment to bring my car in, which I didn't mind, but then my car sat their for 3 days before they got to it. The second time around I let them know I didn't care when the appointment wa didn't mind, but then my car sat their for 3 days before they got to it. The second time around I let them know I didn't care when the appointment was, as long as they could get to it. So I made an appointment a week in advance and after 4 days they still hadn't gotten to it yet, so I picked up my car and took it somewhere else. More

Not professional business ! !!!! stay away ((Do not))) trade your car in this place. I had the worst experience possible. I trade my car at this dealership with Randel, the sal !!!! stay away ((Do not))) trade your car in this place. I had the worst experience possible. I trade my car at this dealership with Randel, the salesman. I never got my check with a difference in my car trade. Randel and the dealership management kept sending me back and forth to the secretary of state and giving me wrong and false information about documents they wanted from me, and it ended up not being true. After a week of playing games, I was told that I could get my check today. I called this morning, and they told me to call after 15 minutes. After 3 hours of playing games, I finally got fed up and went to the dealership to get my money. When I got there, they told me they couldn't give me my check because the company's owner had to sign or my check, and it is in Wixom, so I had to wait till the end of the day to give me my money. I told them I would not leave the place without my check, and within minutes, they gave me my check right away. Apparently, no driver or owner needed to sign the check. It was just a game to delay the check. I would never do business with the dealership again. More

Visited New Hudson Feldman KIA for a 2023 Soul 3 months prior. To shorten this, the preliminary figures came out to $610.00. They would not totally pay off my vehicle and indicated $2300.00 that would roll prior. To shorten this, the preliminary figures came out to $610.00. They would not totally pay off my vehicle and indicated $2300.00 that would roll over regardless of the quote from Carvana. KIA of Canton not only paid off the loan but the monthly payment was $452.00 for the same 2023 KIA Soul and same trade in vehicle. How curious. Their sales staff seems to change as often as the weather. With that said, I talked with a previous sales person (Initial contact, who had left because he did not agree with their business practices-seems to a pattern here) who shared that many positive feed back are posted by employees. Well-I am not, nor have I been an employee there. More

Went to look at a Telluride yesterday at Feldman. We were "taken" over by a salesman at the door, even though chatted with someone else online. It seemed to be going ok, but Moose (Jeramie) kept tell We were "taken" over by a salesman at the door, even though chatted with someone else online. It seemed to be going ok, but Moose (Jeramie) kept telling us things that did not add up. Adding $5K to the sticker of a car not coming in until August, AND insisting that it could be taken from someone else who put just a deposit by selling it to us today. Complete sale, signatures and payment set up now or it will be gone as there are no other 23 or 24 models at this trim coming in at all. He also told us the dealer we had a deposit on for another car, "Did not have it, I can see it, that dealer is lying to you". This all made us uncomfortable, and not trusting for sure. He seemed to say he was being straight, no pressure with us, repeatedly, but I think it was definitely a sales tactic, to say a deposit is meaningless, and if we purchase, sight unseen there is no way out of the sale? If these cars are so easy to sell over sticker, why wouldn't it quick to sell if we didn't take it when it finally shows up? After reading their reviews, I confirm my feelings that this was very bad management to allow these sales tactics. The AG should look into this dealership and stay far away. More