I wish we could give 5 stars; we were planning on it as our initial experience of my car purchase was great. We were assured that the used car I bought did not need repairs. We noticed later that the inspection records from Feldman failed to make it into our paperwork packet.
2 weeks after purchase, my usual hometown car service (whom I have used for close to a decade) inspected my newly-bought Kia and discovered the rotors were rusted through, the brakes all needed to be repaired, and all 4 tires needed to be replaced. This was a $2,500 repair total. To save a long story, we have made 35+ phone calls within the past 2 months to Feldman requesting any form of follow-up as well as a copy of their inspection report. The one email response we got stated (response copied directly from the email):
" Rachel the Kia Forte went threw a complete safety inspection in our service department . I was told from the sales men that you have already had the repairs done . If the repairs have not been done , we could of look at the unit . We make sure all of our units are in good condition and take that very serious ."
As the car was unsafe to drive, I could not bring it back to Feldman to be (re)serviced as we live in Grand Rapids.
35+ phone calls and no apology, no follow-up, and no calls back. I would not recommend Feldman to anyone who values honesty and follow-up.