Feldman Kia

They don’t care after you buy the car! I got a new car in June from the Novi Kia dealership. Dan, my sales guy was amazing. Now, in September my brand new car is turning off and won’t come I got a new car in June from the Novi Kia dealership. Dan, my sales guy was amazing. Now, in September my brand new car is turning off and won’t come back on, or just won’t start at all. It happens every day and it’s so scary when you have 2 kids in the car! The Salas manager Keith won’t return my call. I called every day for a week asking to speak to him and leaving messages. Phone call never returned. I spoke to a woman who said she was also a salas manager and she basically insinuated it was my fault the car was doing that. I’m driving 4O minutes to the Auburn Hills Kia to have my car fixed instead. I will never go back to Novi!!! More

WORST DEALSHIP EVER! LIES, LIES, LIES Absolutely worst Dealership around. Have called the dealship over 100 times & NO ONE will return my call. They owe me over 1k in money for a service c Absolutely worst Dealership around. Have called the dealship over 100 times & NO ONE will return my call. They owe me over 1k in money for a service contract that was cancelled. Left a Google Review, Matt Sayyee responded & said to call him I have 3 times with no response. STAY AWAY FROM THIS DEALERSHIP! More

If I could go lower I would Spent 7hours trying to buy a ban new 2020 36,000$ Telluride ... the manager is a joke with how he runs this dealer ship with how it is made to seem th Spent 7hours trying to buy a ban new 2020 36,000$ Telluride ... the manager is a joke with how he runs this dealer ship with how it is made to seem that the customer is not important and when they are upset for how they are getting jerked around by getting told it will only be 5 more minutes for hours. Would of gone somewhere else but they were the only one close with the exact one we wanted and once we signed the paper work is when all the pain in the butt rolled in ...WILL NEVER COME HERE AGAIN. More

Worst dealership ever. Lies, deceit, and dishonesty! SCAM Incapable of diagnosing issues with cars. Bought a car a few months ago and had issues on day one when when driving the car home. Told me to come ba Incapable of diagnosing issues with cars. Bought a car a few months ago and had issues on day one when when driving the car home. Told me to come back and they'd fix the issue. They diagnosed the issue as a "loose engine cover" and told me they couldn't turn off the check engine light and I'd have to go the "brand dealer". I brought it into the "Brand Dealer" and they were able to diagnose the issue as a right front cv axle. After relaying this information to the dealership they simply said that "they were disappointed to hear this", and would not be fixing the issue even after I was told they would. Best thing you can do is not buy a car from these people, they lie about inspecting cars before selling them and their checklists are a joke. STAY AWAY, BUY FROM ANYONE BUT THEM. More

Worst service ever!!! I have been dealing with Kia Feldman for years. In the beginning they had staff that actually cared . However, it seems they all left. The people I am I have been dealing with Kia Feldman for years. In the beginning they had staff that actually cared . However, it seems they all left. The people I am dealing with right now are rude, and downright stupid!! They don’t know the word” customer service”!! They are trying to sell you on making repairs that are not necessary , while in the meantime not taking care of the recalls that KIA advises because they don’t have the parts available even after you make an appointment!! Worse, they don’t even care to notify you that the parts are not in... so.. you just waist your time getting your car there ... for more than 24 hours.. then picking it up... and nothing got done!!!! The world is full of morons!!! I don’t know how these people keep a job!! It’s not acceptable!! My time is valuable!!! Don’t go there there ... More

Very rude staff There are many places one can go to buy a vehicle, and end up with a new car and a nice experience. Feldman KIA is not one of those places. I should There are many places one can go to buy a vehicle, and end up with a new car and a nice experience. Feldman KIA is not one of those places. I should have went to dealer rater first, seems I am not alone in this assessment. More

Service center The service center is the worst place I been to bad commutation and bad service people they try to sell u what u don't need, I'm in sales so I see wha The service center is the worst place I been to bad commutation and bad service people they try to sell u what u don't need, I'm in sales so I see what they are doing when u call u are transferred 3 time and u still do not get to talk to anyone from the service department.. More

2014 Kia Sorrento Service I have had the worst experience here. They have had my car for 4.5 months. No calls from them. No information about my car. If I wanted information I I have had the worst experience here. They have had my car for 4.5 months. No calls from them. No information about my car. If I wanted information I had to call them. And when I did call no one would give me any information. The manager Matt S Didint provide the right service. When I asked why this is taking so long the manager Matt S could not give me answer. When I did FINALLY get my car back the engine bay was absolutely filthy. It's like they just hurry up to get it done. Since they have had my car for this long I would except to get back clean. It should not take 4.5 months to replace head gasket. Maybe it should take a couple weeks but 4.5 months isince entirely too long for this. I feel like my car was swept under the rug and forgot about. I'm very UNSATISFIED with the service and will not be going back. I would advise any and all customers to start searching for a new service center before this place has your vehicle for this much time. Helpful? More

Dealt with Chris Rego and Dave Fischer I dealt with Chris initially trying to find a car that my wife would appreciate since she is the one who would be driving the car the most. Chris was I dealt with Chris initially trying to find a car that my wife would appreciate since she is the one who would be driving the car the most. Chris was very helpful in what she needed and I drove a Kia Sorento home for her to check out. She was happy and she drove the car and spoke to Chris about the car. Chris answered all of her questions and then after a while Dave Fischer spoke to us about the financing. Dave was also very helpful. More