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Feldman Kia
Novi, MI
143 Reviews
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143 Reviews of Feldman Kia
January 04, 2021
I supposedly bought a new 2019 kia forte and it turned out to be used and I lost 14 months of the warranty and they would do nothing to make it right. Terrible place to buy at . Bradley the salesman and t out to be used and I lost 14 months of the warranty and they would do nothing to make it right. Terrible place to buy at . Bradley the salesman and the sales manager are total untrustworthy people More
by Don't go there
Employees Worked With
Bradley. Sales kid, Al Gillespie
September 22, 2020
I leased a 2018 Kia Sorento from this dealer and had so many problems in 2018. I should not have come back here. I thought that I was close to my miles and my lease ended in December 2020. I decided to go many problems in 2018. I should not have come back here. I thought that I was close to my miles and my lease ended in December 2020. I decided to go check out some vehicles knowing I had $500 down payment and wanted my payment under $250. I was pressured for 4 hours trying to force me into a payment I was not comfortable with. I agreed to $251 payment, $500 down and 12K miles yearly. Walked over to finance building and I was told $1k down, 10K miles and that would be $251 monthly. Sales person came over and states that is what we agreed on. I ended up only putting $500 down and payment went to $266. I was there for 4 hours already and wanted to leave. I signed papers and the very next morning I get an email from Kia saying that I have 15k miles a year on the car that I just turned in with super low miles. I thought that I only had 12K miles a year. I called sales person and I was told not to "freak out". I called finance manager and he returned my call, however when I mentioned I was not happy with the bait and switch and I wanted my old lease back since it had not even been 12 hours since I was at the dealer, he said he would look into this and call me back. He said that if the bank did not fund the lease we may be able to reverse it. However 4 hours went by and I called and left 2 other VM and he would not call me back. So I am sure that the bank funded it and now for sure wont be getting any resolution. I love Kia's, the vehicles are amazing, the sales people are not great. I wish I could buy this cars through an automated kiosk, online app or vending machine like Carvana. I want what I was promised and I would be happy with the base model car I got specifically for the parameters I set. If I was going to pay more I would have bought a fully loaded vehicle like the one that I just turned in! I just want communication, don't avoid the customer that helps you put food on your table. If it was not for people buying the cars you would have to find a different way to pay your own bills. More
by Kim311
Employees Worked With
Matthew Honaker
July 22, 2020
You’ll be Better Off Skipping this Dealer Sloppy Shoddy Svc Terrible customer service, aloof sales staff, sloppy finance manager (sloth-like). Feldman Kia is a terrible dealership especially if you’re used to H Terrible customer service, aloof sales staff, sloppy finance manager (sloth-like). Feldman Kia is a terrible dealership especially if you’re used to Honda or Suburu where they treat you like a human being and know their product. The folks at Feldman Kia don’t even try to be customer friendly nor are they skilled at working with Kia parent webpage (we spent two hours refilling out paperwork and financing when all this was completed properly on line) Feldman was a total waste of time. If you want to use Costco Auto Buy, skip this dealership totally inept with that program. Best part of my experience is knowing I’ll never go there again and you shouldn’t either. Just paying it forward. More
by Bill
Employees Worked With
Tyler Hueter, David Wilhelm, Al Gillespie
July 09, 2020
I bought 7 cars from them terrible service dept. I have leased/bought 7 cars from this dealership. I made the mistake of buying a car warranty from them and was told everything was included. NOT TRUE I have leased/bought 7 cars from this dealership. I made the mistake of buying a car warranty from them and was told everything was included. NOT TRUE-parts covered LABOR is not. Replace AC compressor $250 in parts covered $1000 labor not included. Stay away from this dealership!!! More
by drmarkanderson
Employees Worked With
Al Gillespie
June 04, 2020
Salesmen here are liars the service center just as bad Be very careful make sure you ask for a copy of the carfax report before purchasing a car the salesmen will lie to you about the condition and history Be very careful make sure you ask for a copy of the carfax report before purchasing a car the salesmen will lie to you about the condition and history of the car. I was taken advantage of after being at the dealership for literally 8 hours to essentially find out a few months later I bought a piece of junk. I purchased a used Optima still under 60k I was told that it was still under the original warranty and that it was still in great condition and had not been involved in any accidents or anything. My first mistake was not asking for an official car facts report and trusting my seemingly friendly salesman. After just a few days of driving it I started having minor issues with tail lights and I had it replaced no big deal right? So after a few short months I started noticing alot of other issues, engine lights, air conditioning making weird noises then not blowing out cold air, tail light went out 2 more times, started to notice the clear paint was chipping, had to get brakes and rotors replaced. Finally after being fed up with all the issues I take my car to another dealer to get it apprised to be used as a trade in. There is where the nightmare really began i find out the car is only really worth half of what they sold it to me for that it had actually been involved in about 5 car accidents and that there were quite a few other issues with the car as a result of all of the car crashes. Which is also where I realized the paint chipping that I noticed was from a bad paint job cover up from the accidents. I understand that the salesman can't control the things that happened to the car before I purchased it but they can control the lies I would have never purchased a car if I had known it had been involved in so many car accidents especially not for the price. More
by Cam
Employees Worked With
Anthony Boone
June 02, 2020
My overall experience was “POOR” at Feldman Kia. The salesman Dave Rabias over sold himself and made “Promises He couldn’t keep!!! I don’t recommend this dealership salesman Dave Rabias over sold himself and made “Promises He couldn’t keep!!! I don’t recommend this dealership More
by Deidra
Employees Worked With
Not sure who Al Gillespie is ?, Al Gillespie
February 08, 2020
Anthony is the best ! We spent the whole day together making sure we got everything right. After Summit Place Kia basically told me that I would have to put a ton of money down etc I tried the Kia by hou making sure we got everything right. After Summit Place Kia basically told me that I would have to put a ton of money down etc I tried the Kia by house and loved it. 10/10 would recommend Saturday morning is the best - very happy and cheerful staff. Test drive was amazing, catered to my needs and what was going on. Friendly people Go see Anthony, Gavin and tell them what’s going on! They are there to help More
by Marylynnzomberg
Employees Worked With
Anthony , Gavin
February 05, 2020
They care about you (up until you actually buy the car) By far the worst dealership experience I've ever experienced. I recently purchased a car from Feldman Kia, and while initially it was a good experienc By far the worst dealership experience I've ever experienced. I recently purchased a car from Feldman Kia, and while initially it was a good experience, it soured so quickly that it felt like a downright bait and switch. I would also like to preface this long-winded review with a disclaimer that despite the numerous issues, I was prepared to give a more favorable review. I've tried multiple times over the past months to fix what should be a non-issue before bringing it out in a public space like this, but it seems that the dealership is unwilling to fix even the most minor issues despite their promises, and couldn't possibly care less about you as a customer the moment you agree to purchase the vehicle. The initial purchase process was very good quite frankly, which unfortunately made the rest of the experience just feel that much worse. We went through the typical negotiation process, and even though the vehicle was new, they couldn't find the second key. "No worries" they said, they likely just misplaced it and would have it for me by the next morning when I'd pick up the car, so it wasn't added to the "Items Owed" sheet, and I thought nothing of it. This became the primary issue, but wouldn't surface until after the vehicle purchase. Immediately after signing the purchase agreement, the experience quickly turned into misery as we were forced to wait around for nearly 2 hours (now almost 10PM by the time we finally got to begin the finance arrangements), and we're both shuffled in to a room with two members of the finance team. This isn't my first vehicle purchase, and when I saw the typical "addons" sheet so many dealers push, I politely tried to decline in advance, wanting to save us both some time given how late it was as I did not want anything additional added on. Thus began an almost hour long session of the finance manager belittling me through each "add-on", while I continue politely declining, despite my rapidly dwindling patience, and insist that we move on as it's now nearing 11PM, and I've been at the dealership since 6PM. Additionally, the finance manager had kindly praised my excellent credit, especially for my age. This quickly turned to a backhanded comment when we finally received the finance paperwork, and received a much higher rate than originally promised. When I protested, he then told me it was because of my credit, to which I asked what he could possibly mean given his earlier praise. In an almost mocking tone, he told me that it could be better (despite my score being over 740, which is considered super-prime). If it wasn't for the rarity of the vehicle in the area, my fiancee's love for it, and the sunk cost of having spent almost 6 hours at the dealership, I was frankly ready to walk out right there. After that was finally all said and done, we left without the vehicle as they were going to clean it, find the second key, and that I could come in at 8:30 when they opened and pick up the car. The next day I come in around 9am, and I'm told the car still isn't ready. I then sat around for over an hour and a half before finally getting the car, still without the second key, which I'm now told they will have to order and I will have to come back. Finally, almost 2 months after purchasing the vehicle, 3-4 calls and a visit to the dealer, they are effectively ignoring me on the issue. I realize this might feel awfully petty over a key, but given the rest of my experience it just feels like the straw that broke the camel's back. I realize that I'm a younger buyer, and because of that might make some dumb decisions, but I shouldn't feel that the poor decision I made was with my choice of dealer and that I'm being taken advantage of. I've been fortunate enough to have gone through a few different vehicle purchases, but none have ever been this much of a hassle over such basic issues, with no willingness from the dealer to actually correct it, but at the very least I can hopefully try to prevent people from making the same mistakes I have. More
by thzpcs
Employees Worked With
Todd Blaney, Gavin Stiff
November 12, 2019
Horrible. Stay away! Bought a used 2014 Jeep Patriot as is on September 4, 2019. I asked Dave, my salesman, about purchasing a warranty. He said he would get me the pape Bought a used 2014 Jeep Patriot as is on September 4, 2019. I asked Dave, my salesman, about purchasing a warranty. He said he would get me the paperwork. I never received it. I called Dave and asked again about a warranty and he again told me he would send it out. I never received it. I called a third time and was told he would call me back as he was with a customer. Never called. Two days later the engine started overheating. Took it to a shop and was told there was a crack in the block. Now I have to pay $3k to repair a vehicle I bought 6 weeks prior because the salesman couldn't be bothered to sell me something I wanted. All of this after the sales manager went on and on about the quality of their vehicles because if they didn't have good word of mouth they wouldn't have business. Their lack of communication makes me believe they knew about the engine issue prior to selling the vehicle. My daughter bought a brand new 2020 Kia Soul the day after I bought the Jeep. She has a question about her warranty and they will not respond to any of her calls either. More
by dawnm1182
Employees Worked With
Dave the salesman, Al Gillespie
