Ferguson Buick GMC

Very, very disappointing Had an oil change…or so I was told…and tire rotation…or so I was told and supposedly the poly coating and cleaning that was owed to me since it couldn Had an oil change…or so I was told…and tire rotation…or so I was told and supposedly the poly coating and cleaning that was owed to me since it couldn’t be performed at delivery. I say “so I was told” because it is extremely obvious that my Buick was only washed and no coating was ever applied. So it is safe to assume that I was cheated on everything else and they just reset the oil counter. There are drip marks all over the car and the wheels are still dirty. I have pictures. Also, and I would be ashamed to ever deliver a vehicle to a customer with the awful smell that it still has. It looks like someone threw a rag across the dash board and whatever dust or dirt it picked up that was good enough for them. And what the xxxx is that smell. They obviously sprayed something inside my car that was supposed to make it smell clean. You missed the mark. It smells like a community bathroom that was just bleached. This is totally unacceptable. You wasted my time. Thanks. This should be shared with the owner since I'm sure I'm not the first to be treated with this kind of service. I'm sure it will be kept very quiet though. We wouldn't want to hurt anyone's bonus. BTW...This meets your Review Guidelines. More

They certainly had your pick of vehicles! The staff was quite helpful as my wife and I looked at several vehicles. We went home with something other that what we thought we wanted originally b The staff was quite helpful as my wife and I looked at several vehicles. We went home with something other that what we thought we wanted originally but are quite pleased with our selection thus far. More

Toyota Highlander Great place and they were very helpful in all aspects of our experience. The place offered a rental car place in house which was very helpful! Great place and they were very helpful in all aspects of our experience. The place offered a rental car place in house which was very helpful! More

Very easy to work with Painless transaction for the most part. No games and reached a deal fairly easily. It was a lot of paperwork and a little too much pressure from the f Painless transaction for the most part. No games and reached a deal fairly easily. It was a lot of paperwork and a little too much pressure from the finance guy to buy extended warranty. More

Very professional and super helpful! Richard is awesome! I can’t say enough about this dealership. From the car buying experience being super easy and not aggressive like other ones to the service center al I can’t say enough about this dealership. From the car buying experience being super easy and not aggressive like other ones to the service center always going above and beyond. I work Monday-Friday, starting before the center opens. They were awesome about taking me back to work during lunch and then picking me back up at 5 to pick up my finished vehicle. All the while treating me as if we were friends and like it’s just another day helping out another fellow man. Thank you Richard and the whole staff. More

Very friendly and helpful Preston was very courteous and prompt , kept us informed. The waiting area was clean , neat and comfortable.I’ll come back for the next service requir Preston was very courteous and prompt , kept us informed. The waiting area was clean , neat and comfortable.I’ll come back for the next service requirement. More

Check camera in front bumper The service manager and the foreman were VERY nice and stopped what they were doing to help me!! I appreciate the way I was treated! I am sorry, I d The service manager and the foreman were VERY nice and stopped what they were doing to help me!! I appreciate the way I was treated! I am sorry, I don’t remember their names. More

Kind and considerate The service department was very kind and considerate on my visit. I always fell at ease when I come in for service. Thank you so much The service department was very kind and considerate on my visit. I always fell at ease when I come in for service. Thank you so much More

Great quick service Needed truck repaired quickly due to going out of town for the weekend. They were able to diagnose and fix the two issues my truck had. Fixed in one Needed truck repaired quickly due to going out of town for the weekend. They were able to diagnose and fix the two issues my truck had. Fixed in one day. Great service Had no issues with vehicle on trip out of town after repairs. More

Great Service This is our second vehicle bought at Ferjuson Buick, and both times they were very professional, friendly, and would help in any way you needed them. This is our second vehicle bought at Ferjuson Buick, and both times they were very professional, friendly, and would help in any way you needed them. Very good experience. More