Ferguson Buick GMC

Battery Problem My car kept dying over a 2 week period so I brought it into Ferguson. Their tests showed it was fine but they kept working on the battery until they My car kept dying over a 2 week period so I brought it into Ferguson. Their tests showed it was fine but they kept working on the battery until they finally figured out that I needed a new battery. In the meantime, they gave me a loaner car while they kept my car in the shop. I LOVE Ferguson!! They have the absolute BEST service. More

Great experience I believe the service was exceptional. Justin was very professional over the phone and in person. His promptness and attention to detail were exactl I believe the service was exceptional. Justin was very professional over the phone and in person. His promptness and attention to detail were exactly what we look for in a car salesman. More

Good service They are quick to take care of my car. I would recommend them to all Buick and GMC owners. Make appt first for fast service. They are quick to take care of my car. I would recommend them to all Buick and GMC owners. Make appt first for fast service. More

Fantastic The customer service was great. Justin Calloway was a amazing salesman. Best service top to bottom I have ever experienced in buying a vehicle. I ha The customer service was great. Justin Calloway was a amazing salesman. Best service top to bottom I have ever experienced in buying a vehicle. I had always dreaded car shopping due to previous experiences with other dealers, but the team that assisted us in buying our new vehicle made it and enjoyable experience. More

Check engine light - known problem with vacuum Matt did a great job late on Friday before memorial holiday of getting my car in and finding a loaner for I wouldn’t be stranded over the holidays Matt did a great job late on Friday before memorial holiday of getting my car in and finding a loaner for I wouldn’t be stranded over the holidays More

Exceptional Responsive and informative. Understood qhat I was looking for and did not try to pressure. Friendly and tentative with an emphasis on providing valu Responsive and informative. Understood qhat I was looking for and did not try to pressure. Friendly and tentative with an emphasis on providing value in a timely manner. More

Always a Great Experience Ferguson is always helpful and service oriented. They fix what needs to be fixed and they keep my car running very smoothly while not breaking the ba Ferguson is always helpful and service oriented. They fix what needs to be fixed and they keep my car running very smoothly while not breaking the bank! My service advisor is Bryan and I cannot recommend him highly enough! Thanks for your great customer service, Bryan. More

Satisfied Customer We went to Ferguson looking for a particular Enclave. Unfortunately, it was not in stock. However, they went out of their way to get what we wanted We went to Ferguson looking for a particular Enclave. Unfortunately, it was not in stock. However, they went out of their way to get what we wanted at the price we wanted. I was delighted with this car buying experience. More

One of me....one for my mom. I like to do most of my shopping online and then just go to the dealership and sign papers. Max worked with me by email and was ready the evening I p I like to do most of my shopping online and then just go to the dealership and sign papers. Max worked with me by email and was ready the evening I popped in to finish the deal. He made it simple and painless. My mom loved my car so much that I brought her in the next week to buy a new car from Max as well. Well done, Ferguson, well done. More

GMC 2500 Denali Purchase Dealing with the manager Chris made it pretty clear cut. When we agreed on a price he sent back a piece of paper with the price I was looking for. Th Dealing with the manager Chris made it pretty clear cut. When we agreed on a price he sent back a piece of paper with the price I was looking for. Then when we were working out the final details I found out that 1400 or so was for financing with GMAC. I had already told them I would bring a check. Not that big of a deal because John and I worked around it and I gave another 1000 or 2 to make the numbers work. Except for the GMAC issue dealing with John was pretty much straight forward as was with Chris. I worked promptly on my end to see to it the check was brought back that afternoon. I needed a goose neck hitch put on and tinting. I was told by the salesman it would be ready at noon the next day. I called the next day and was told the salesman wasn't there. I called back about an hour later and reached him and was told everything was done except the cleaning of the vehicle. I told him I would rearrange my day, and wouldn't show up for a few more hours. When I got there the salesman was busy and he told me he got swamped. I said, "no big deal I just rearranged my day so the detailing could be done. I told him I couldn't wait anymore I had to be in a meeting. I had already postponed the meeting once. Anyway, I drove home in my new truck with dirty carpet but satisfied with everything except the delay and the cleaning. Even though the salesman told me to bring it back later and they would auto detail it, I live out of town and have decided to pay to have it detailed. It's detailed by someone else now. I'm sure I won't attempt to bring it all the way back to the city to have it cleaned and cost myself another 3 hours out of my very busy schedule. More