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1,868 Reviews of Ferguson Buick GMC - Service Center
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April 11, 2019
Awesome Service! I appreciate Matt! He helped answer my questions and did so thoroughly and professionally. As a woman coming in with a vehicle for service, I am oft I appreciate Matt! He helped answer my questions and did so thoroughly and professionally. As a woman coming in with a vehicle for service, I am often skeptical when it comes to buying and servicing a vehicle. I have never had an issue or question of the quality of service I receive through Ferguson. Thank you for your professionalism! More
by AMY D
Verified CustomerEmployees Worked With
Matt in Service , Kevin Lindsay
April 11, 2019
Idle problem was not fixed. Ferguson can not fix it because this is a odd problem. GMC engineering says tell the customer it is ok. Well it is not right. I have owned many Ferguson can not fix it because this is a odd problem. GMC engineering says tell the customer it is ok. Well it is not right. I have owned many gmc cars and truck. My 2014 idol better then this 2018. More
by JEOKC
Employees Worked With
Kevin Lindsay
April 10, 2019
Great help Paul was a great help with ordering and helping us purchase a cargo mat and net. Even though the mat was for an Enclave, he assured us it would fit ou Paul was a great help with ordering and helping us purchase a cargo mat and net. Even though the mat was for an Enclave, he assured us it would fit our Envision. He took it out to one on the lot and showed us it was a match. Such a nice guy! More
by aadeanrt
Employees Worked With
Jason Welch our salesman had helped us twice since our purchase. He printed our rewards points for us and helped us maneuver the website. , Phil Nichols, Kevin Lindsay
April 10, 2019
Perfect Service Great Customer service and Vehicle service!! I will only take my truck here from now on. Great people and great service. I love this place Great Customer service and Vehicle service!! I will only take my truck here from now on. Great people and great service. I love this place More
by BIGZ0
Employees Worked With
Mike Genoveese
April 10, 2019
Great to do business with!!! Very prompt, courteous, and helpful to do business with, from the purchase to the service of the vehicle. It has been a very good experience. Thanks t Very prompt, courteous, and helpful to do business with, from the purchase to the service of the vehicle. It has been a very good experience. Thanks to all that helped me with this. More
by SIMPSONHAS
Employees Worked With
BRAD, Jeff, and Katie , James Beneventi, Katie Snow, Kevin Lindsay
April 10, 2019
Excellent Always friendly and courteous. They let you know what needs to be done the next visit. Waiting area is always clean. Other staff members are very fr Always friendly and courteous. They let you know what needs to be done the next visit. Waiting area is always clean. Other staff members are very friendly. More
by VLTREADWAY
Employees Worked With
Ronnie Schulz, Kevin Lindsay
April 09, 2019
yearly service to acadia It was time for oil change and yearly inspection to my 2016 Acadia. I had a new service advisor, Preston, and he was very nice to work with. He was c It was time for oil change and yearly inspection to my 2016 Acadia. I had a new service advisor, Preston, and he was very nice to work with. He was courteous and answered all my questions. The work was finished in a timely manner. I would recommend this place to anyone who needed help or service with their vehicles. Preston was very accommodating, and everyone in the service department was friendly. I will be returning when I need something done. This is my third review, and I am happy. More
by LMKING40
Employees Worked With
Preston, the sevice advisor
April 09, 2019
Awesome Team The team in the service department worked wonders!!! They were easy to reach, handled my vehicle with care, and beyond courteous! Just a great group o The team in the service department worked wonders!!! They were easy to reach, handled my vehicle with care, and beyond courteous! Just a great group of people. Brian and Katie made sure every need was met. More
by MRSMILLER1313
Employees Worked With
Brian in service , Katie Snow
April 09, 2019
Terrible I dropped my truck off to have the door lock actuator replaced, they told me they would call in a couple of hours to let me know something and I never I dropped my truck off to have the door lock actuator replaced, they told me they would call in a couple of hours to let me know something and I never heard back so at 5 when I got off I had to call them because I never received an update, and I was stranded with no ride home and I live in Edmond and work in Moore. Then the next day they called and said they had the actuator and it should be done by 5-5:30, I called at 4 to get a shuttle and they forgot to pick me up and I didn’t get picked up until 5:40pm and then got to the dealership and they said they were buttoning up my truck and would have it done in 15 minutes and after an hour and a half I finally got to leave to the dealership at around 7:15-7:30pm. Then they tried to charge me for the repair after I had already told them I had an extended warranty. I felt like no one communicated well with me or each other in the service department and was lied to many times. I had an awful experience buying my vehicle there as well as they didn’t give me my title to pay for the TT&L for 2 months and I was charged an extra $75.00 at the tag agency. I will never be buy another vehicle at Ferguson or be bringing it in there to be worked on and definitely not recommending the dealership to anyone else. More
by ADAMSPE5258
Employees Worked With
April 08, 2019
Was going to be way overcharged for a repair. I was taken advantage of in the sense that I was going to be way overcharged for a repair. I had the sense to call around to other auto shops around m I was taken advantage of in the sense that I was going to be way overcharged for a repair. I had the sense to call around to other auto shops around my area and the city and come to find out, the dealership was in fact going to rip me off! Once I mentioned that there was no way I could afford or pay what they were quoting me at (est. $7000 to be exact) and was taking it elsewhere, that the service member informed that he didn't want me to have to take the vehicle somewhere else and brought down the quoted price down by $2500! That's a huge decrease and just proves to me that they were just hoping that I would fork up that initial amount. I'm extremely disappointed in Ferguson and how they do business and will not be going back for future repairs, nor buying another vehicle from them. More
by CMCCAN
Employees Worked With
Mike, Kevin Lindsay
