Ferman BMW

On time service, completely satisfied Friendly service. Convenient hours. Work completed on time. Additional repairs needed requiring overnight parts to be supplied. Charges as estimated. Friendly service. Convenient hours. Work completed on time. Additional repairs needed requiring overnight parts to be supplied. Charges as estimated. Will return for future service. More

Steve Working with Steve was very easy. Great overall experience very professional and was so organized to be respectful of our time and really mad the wh Working with Steve was very easy. Great overall experience very professional and was so organized to be respectful of our time and really mad the while process extremely easy More

Computer not reset Although Marc did a good job getting the MINI in for the convertible top recall issue and provided me with a loaner, the mini was also serviced (oil c Although Marc did a good job getting the MINI in for the convertible top recall issue and provided me with a loaner, the mini was also serviced (oil change etc) and the computer was not reset correctly indicating next service schedule. More

recall work on power steering The work took longer the promised. Thankfully we were given a loaner mini but had no instructions on the operation of the car. When I asked how to o The work took longer the promised. Thankfully we were given a loaner mini but had no instructions on the operation of the car. When I asked how to operate everything we were told "IT WORKS LIKE ANY OTHER CAR". There were featured that were not in our existing Mini (2002 model) and since their was no manual in the car we have no idea what the switches or other items did. When asked the answer from the transportation department certainly should not what we hear and an actual informative answer should be given. More

Super efficient and friendly Why ? Beacause; 1. Friendly 2. Informative 3. Punctual 4. Efficient 5. Communicative If there are any other reasons to give a high rating Why ? Beacause; 1. Friendly 2. Informative 3. Punctual 4. Efficient 5. Communicative If there are any other reasons to give a high rating I am unaware of them. More

Great service! New to the area and needed to find a dealer to service my vehicle. A great first visit. Hopefully each visit will go as easily as the first. New to the area and needed to find a dealer to service my vehicle. A great first visit. Hopefully each visit will go as easily as the first. More

Thanks Tom. Great job! Bought lightly used Q5. Got a great deal, a great car and they made it quick and painless. Tom my sales guy was awesome. Happy with service and experi Bought lightly used Q5. Got a great deal, a great car and they made it quick and painless. Tom my sales guy was awesome. Happy with service and experience. More

Awesome service Douglas was awesome, prompt and excellent service and communication. I will be bringing my vehicle in next time for sure. They took care of all recall Douglas was awesome, prompt and excellent service and communication. I will be bringing my vehicle in next time for sure. They took care of all recalls at one time! More

Problem not fixed Customer service was veey good and they provided me with a temporary vehicle. However I brought my car in with an intermittent drivetrain malfuncti Customer service was veey good and they provided me with a temporary vehicle. However I brought my car in with an intermittent drivetrain malfunction light. They said it was fixed with a software update (which I found a little strange) but the problem came back within a week. I will bring my car again for a second look. Really hoping they get it right this time since they seem to have better customer service than other dealers in the area. More

Highly professional and helpful Always have an excellent experience from having a loaner car availabe t to the actual service done on the car to the wash of the car. Always have an excellent experience from having a loaner car availabe t to the actual service done on the car to the wash of the car. More