Ferman BMW

Great Experience I went into the dealership as I needed to have my clock reset and my new iPhone hooked up to Bluetooth. I had the best service ever from Alessandr I went into the dealership as I needed to have my clock reset and my new iPhone hooked up to Bluetooth. I had the best service ever from Alessandr who immediately understood the situation and took care of everything with a smile and great enthusiasm. He was very professional and kind and it made for a great day More

Kenny made the purchase experience pleasant Most folks shopping for vehicles dread the stereotypical car salesman that approaches you because you've shopped more than one dealer already. You've Most folks shopping for vehicles dread the stereotypical car salesman that approaches you because you've shopped more than one dealer already. You've smelled the cigarette smelling salesperson who hunts you down on the lot and in the first 30 seconds asks you how much you want to spend. I've been on that date and it didn't work out too well. Likewise, I dreaded when I was approached by an unknown salesperson named Kenny at Ferman BMW. To my surprise, Kenny was humble, polite, professional, honest and in no way invasive. I cannot say enough good things about how impressed and relieved I was to have ended up with Kenny as my salesperson. If you are looking for a person who is informative, blatantly honest, and one that puts your interests first, buy from Kenny. I live 45 minutes from that dealership, but Kenny is worth the drive. More

Excellent New Car Hand-off My new 2014 430I was ready for me to pick it up late in the evening. The Ferman BMW Genius, Alex Senko, took me through the systems in a clear and p My new 2014 430I was ready for me to pick it up late in the evening. The Ferman BMW Genius, Alex Senko, took me through the systems in a clear and professional manner. Alex ensured all my questions were answered with hands-on instruction. I left feeling very confident and knowledgeable on the many features of the impressive car. Most important, Alex offered his after purchase assistance. Thank you Alex! More

Very accommodating and professional I bought my car in another location and had a few warranty issues. They were very accommodating in getting me in asap. Cody is a great service advis I bought my car in another location and had a few warranty issues. They were very accommodating in getting me in asap. Cody is a great service advisor and the shop forman Kyle is very knowledgeable and is a really hard worker. He takes care in making sure things are done right. More

Truly excellent service Scheduling was easy. The service provided was excellent. My service advisor Jimmy Whaley is always outstanding! I would definitely recommend this deal Scheduling was easy. The service provided was excellent. My service advisor Jimmy Whaley is always outstanding! I would definitely recommend this dealership to anyone for either new purchases or ongoing service. More

A pleasant experience. Everyone went out of their way to be helpful, answering all my questions professionally. My follow-up course with Sam Watts made me enjoy my new car Everyone went out of their way to be helpful, answering all my questions professionally. My follow-up course with Sam Watts made me enjoy my new car even more. Thanks. More

Excellent Service advisor Jamie Annese is a pleasure to deal with and is a very valuable asset to your organization. She is one of the reasons I recommend Ferm Service advisor Jamie Annese is a pleasure to deal with and is a very valuable asset to your organization. She is one of the reasons I recommend Ferman and keep coming back for my auto service needs. Thank you Jamie More

Best Car Buying Experience Yet Mr. Brian Gains sets the bar for the car buying experience! Because of the expertise and patience of Mr. Gains, the process could not have been smooth Mr. Brian Gains sets the bar for the car buying experience! Because of the expertise and patience of Mr. Gains, the process could not have been smoother for me. In a day where customer service is limited, this experience could not have been more personalized. It was the first time I left a dealership feeling very satisfied and whole. Thank you to Mr. Gains for the excellent experience. More

Pleasant buying experience Amanda Oekter was so easy to deal with and never did I feel pressured to purchase. She worked within my time constraints and made this buying experien Amanda Oekter was so easy to deal with and never did I feel pressured to purchase. She worked within my time constraints and made this buying experience pain free! I have already recommended her to my friends. Sam watts, my car genius was helpful, polite and a pleasure. Overall I would say this was the best car buying experience I have had. More

Service I was greeted nicely then went inside to do paperwork. I got my loaner car and off I went. When servicing my vehicle they found a leak in the valve co I was greeted nicely then went inside to do paperwork. I got my loaner car and off I went. When servicing my vehicle they found a leak in the valve cover gasket. They fix it at no cost to me because it's under warranty. Great job! More