Ferman BMW

Another BMW from Steve Venden We purchased our last three cars from Steve at Ferman BMW, and they have been the best three car-buying experiences we have ever had. Steve is str We purchased our last three cars from Steve at Ferman BMW, and they have been the best three car-buying experiences we have ever had. Steve is straight forward, honest and fair. To Steve, more important than making another sale, is for you, his customer, to be happy - not only happy with your new car, but also with the experience of the purchase. If we did;t really believe this we wouldn't take the time to do this review. If you are looking for a positive car-buying experience, we highly recommend Steve Venden at Ferman BMW. More

Even though I have taken my car twice for repairs, they did The Customer Service is 100% impeccable with complete respect given to the customer and high level waiting room with ALL of the amenities. It almost h The Customer Service is 100% impeccable with complete respect given to the customer and high level waiting room with ALL of the amenities. It almost had me NOT notice that they did not fix one of the items that I brought my 650i in for. They have amazing customer service and treat their customers with the utmost respect but they will have to improve greatly on actually honoring the time and requests of their customer. They tend to offer more excuses than repairs and that is a waste of my time and influences my next purchase of a luxury car hugely. I hope the service manager gets on top of this as this dealership has a lot to offer. More

Supurb experience Dave haro gave me a great experienced. Very non pressure question based selling, absolutly professional. Kenny Russel is the epitome of great customer Dave haro gave me a great experienced. Very non pressure question based selling, absolutly professional. Kenny Russel is the epitome of great customer service. Kenny goes above and beyond, management should put him on the sales floor asap. More

service Mr. Brad Reed, my service advisor, is a great guy. He is very professional and knowledgeable. He calls me daily to keep me updated on the service of m Mr. Brad Reed, my service advisor, is a great guy. He is very professional and knowledgeable. He calls me daily to keep me updated on the service of my vehicle. He goes out of his way to get the answer to my question. More

GREAT dealership!! Marcos and Kenny made our experience of buying a new car very easy! They made sure we left there with exactly what we wanted and enough knowledge to g Marcos and Kenny made our experience of buying a new car very easy! They made sure we left there with exactly what we wanted and enough knowledge to get by until our next appointment to get in greater details of all the possibilities of our new x5. Great dealership and great people. More

Car purchase "I ordered my car from Ferman and when I came to pick it up Abe Nieves was the client advisor who helped me through the transaction. Then I met with "I ordered my car from Ferman and when I came to pick it up Abe Nieves was the client advisor who helped me through the transaction. Then I met with Kenny Russell the BMW Genius who went through the vehicle with me and showed me how the idrive system works. He was very patient and gave me all the information I needed whenever I had questions. I would highly recommend these guys, they know their stuff and deserve the recognition, a raise and some raise. Thanks again guys." More

BMW Genius I leased my 335I a few months back and recently came in for my encore appointment with Kenneth Russell yesterday. He was very knowledgeable and helped I leased my 335I a few months back and recently came in for my encore appointment with Kenneth Russell yesterday. He was very knowledgeable and helped me get more acclimated with my BMW and taught me things I never knew I could do with my BMW! Thanks again to everyone at Ferman BMW. More

Genius Man Mr Russel did a outstanding job. He was very friendly and knowledgeable. He took his time explaining all the gadgets and answering all my question. th Mr Russel did a outstanding job. He was very friendly and knowledgeable. He took his time explaining all the gadgets and answering all my question. thank you More

"Best New Car Buying Experience Ever!!!" Like many people, buying a new car was something I was dreaded. Historically, I found the experience exhausting and overwhelming. That is BEFORE I e Like many people, buying a new car was something I was dreaded. Historically, I found the experience exhausting and overwhelming. That is BEFORE I entered the Ferman BMW dealership. The quality of the dealership, as well as its personnel was something I sensed right away. To be frank, my husband and I had been to a dozen dealerships in our initial quest to find our new car. When we drove to Ferman BMW, I remember not having the expectation I was going there to buy. We were just doing our "due diligence" to say we explored all of our options. Then we met Robert Chodorowski. He was professional and the most informative salesman I've ever met. Once we were educated, the loaded X5 we purchased sold itself, but we REALLY appreciated Robert's no-pressure approach. He took our phone calls and and answered questions, even after hours and on his day off. He stayed late to accommodate our work schedules. Once the buying experience was complete, Ferman BMW's commitment to our happiness and success with our vehicle continued. That is when BMW Genius, Kenny Russell, entered the picture. Kenny was kind, personable and professional. He made several follow-up phone calls to inquire if we had any questions, as well as to offer to assist in services like window tinting. Kenny's most valuable contribution was his tutorial during my encore visit. He has the patience of a saint, I never felt rushed, and I left feeling like I have a true understanding of my vehicle. Thank you Ferman BMW for valuing your team of employees… they represent you and the BMW product line well. More

Great buying experience! The best group of people to work with when buying a BMW. Mary Keller took us through the whole process and led us on the right direction. She was extr The best group of people to work with when buying a BMW. Mary Keller took us through the whole process and led us on the right direction. She was extremely professional and delivered on everything that was promised. It was definitely the right decision to use her services. Kenny Russell was a great help in learning all the technical aspects of the car. He went out of his way to assist my wife with learning curve and explained things in a manner that was easy to understand. First rate organization with excellent people; it was a great buying experience! More