Ferman BMW

Very knowlegeable Kenny Russell was extremely knowledgeable and courteous in explaining and demonstrating features of my 335i. Will definitely go back. Thank You Very Kenny Russell was extremely knowledgeable and courteous in explaining and demonstrating features of my 335i. Will definitely go back. Thank You Very Much Kenny! BMW Genius! More

Professional and knowledgeable staff from stem to stern Have had my car for a little over six months and the buying and service experience has been excellent. Marcos Villas sold us the car and has stayed i Have had my car for a little over six months and the buying and service experience has been excellent. Marcos Villas sold us the car and has stayed in touch ever since to ensure that everything remains perfect. Brad and Kenny have taken care of us since then ensuring that the car has remained in day one condition and that we have been using all its features in order to take full advantage of all of the systems the car has to offer. Thanks Guys! More

Fabulous! The entire experience at Ferman BMW was fabulous. I have dealt with other BMW dealerships and definitely did not receive the same level of customer se The entire experience at Ferman BMW was fabulous. I have dealt with other BMW dealerships and definitely did not receive the same level of customer service. Marcos, in sales was extremely knowledgeable and answered all of the questions that I had from my first appointment to the purchase of my new vehicle. Kenny, the BMW guru was assigned to me and explained all of the numerous features that my new car has to offer and he has been awesome. I made my Encore appointment with Kenny 2 weeks after picking up my new car. I made a list after reviewing the manual and he went over every item on my list. He wasn't in any hurry and gave me his number to call with any questions. Wonderful experience at Ferman and I have already recommended the dealership to many people I work with. More

Superb Customer Service and knowledgeable, friendly staff Originally I came in to have my tires checked for low PSI, when I brought up the fact that I had a few questions, I was introduced to Kenny the BMW ge Originally I came in to have my tires checked for low PSI, when I brought up the fact that I had a few questions, I was introduced to Kenny the BMW genius..fancy that. This kid knows his stuff and then some, addressed all my issues and showed me things I didn't know existed in my car. Overall great atmosphere and staff! More

Customer service at its best. I just purchased my first BMW today and I can only say that the guys at Ferman BMW made it a great experience. Steve, my sales agent, was great to de I just purchased my first BMW today and I can only say that the guys at Ferman BMW made it a great experience. Steve, my sales agent, was great to deal with and gave me one of the best drives that I've ever had. After the purchase, Kenny Russell gave me a great walkthrough of all of the features of my BMW. He hooked up my phone through bluetooth, showed me how to stream music, and walked me through literally all of the configuration menus and explained them all in detail. It was truly a great customer experience. Ferman has definitely guaranteed their position as my BMW dealer! More

The Genius Appointment Kenny Russell gave us a great tutorial on my brand new car. There were things that I still did not know about my car and was amazed to see how they wo Kenny Russell gave us a great tutorial on my brand new car. There were things that I still did not know about my car and was amazed to see how they work. No wonder why he's a.k.a. the "Genius Guy." More

Customer Service Excellence I recently purchased a 2016 BMW 228i from Ferman BMW in Palm Harbor, Fl. The customer service was top notch and everyone was more than friendly. Gar I recently purchased a 2016 BMW 228i from Ferman BMW in Palm Harbor, Fl. The customer service was top notch and everyone was more than friendly. Gary Mack, Sales and Kenny Russell, BMW Genius were second to none. Kenny took time to educate me on all the functions of the 228i which made my overall experience a positive one. These guys are top notch and if you are considering buying a BMW I would highly recommend these two gentlemen to be part of your experience. More

My First BMW Buying Experience What a first class buying experience! I found a couple of certified pre-owns that I was interested in, online, with some amazing pricing! I called the What a first class buying experience! I found a couple of certified pre-owns that I was interested in, online, with some amazing pricing! I called the dealership and made an appointment to come in the next day. When I arrived, I was immediately greeted and was never sat in a waiting area. KARL and ROBERT went above and beyond to make sure I was satisfied with my trade in options, pricing, etc. Robert walked my through the different features and benefits of the BMW 3-series models. Long story short, I bought a 328i the very next day. KENNY and MARCOS had me in stitches laughing the whole time, a personally helped unload my trade in vehicle and get me settled into my new car. As I was going over the paperwork in Finance with ERIC, they were detailing the entire car for me and getting me a full tank of gas! Eric went over the amazing benefits of BMW, such as key loss protection, rim/tire protection, etc. Overall, a 10 experience. I have an appointment to go back this week, and work one-on-one with Kenny (the BMW Genius) to learn all the tricks of my new ride! More

Kenny Russell is THE man! Kenny helped us learn the many advantages of owning a BMW and walked us through the learning process with skill and patience. After driving Audis for Kenny helped us learn the many advantages of owning a BMW and walked us through the learning process with skill and patience. After driving Audis for the past twelve years, we are now loyal BMW drivers. More

This is my first BMW Convertible! Thanks to Kenny Russell, my BMW genius, I am able to use the many aspects of technology in my beautiful new car. Kenny is terrific! Thanks to Kenny Russell, my BMW genius, I am able to use the many aspects of technology in my beautiful new car. Kenny is terrific! More