Ferman BMW - Service Center

We love our vehicle but had two trips back to the dealership for repairs within the first two months. That was not the dealerships fault but getting a replacement vehicle for each service event was f dealership for repairs within the first two months. That was not the dealerships fault but getting a replacement vehicle for each service event was frustrating. They gave us an Enterprise pick up truck for theThanksgiving holiday weekend. It was difficult to get a BMW during both service periods, which took many days. Communication with the service people was difficult. More

Ok It was very good and helpful for me, and the process was very convenient was very convenient More

Always professional great at finding cars that fit my needs. Helps me when I hv service issues needs. Helps me when I hv service issues More

The dealership and the staff are very pleasant and efficient and know their jobs. I always have a good experience when I bring my vehicle in for maintenance. efficient and know their jobs. I always have a good experience when I bring my vehicle in for maintenance. More

Salvatore is the best. He is knowledgeable, friendly, caring and efficient. He is very kind and helped my son and our family quickly. He went above and beyond to help us fi He is knowledgeable, friendly, caring and efficient. He is very kind and helped my son and our family quickly. He went above and beyond to help us find information about our tire plan. Many thanks!! More

This dealership (prior to this last visit) does not listen to its customers and is very rude and disrespectful and doesn't return your phone calls if it's a negative issue. The ONLY reason I continue t listen to its customers and is very rude and disrespectful and doesn't return your phone calls if it's a negative issue. The ONLY reason I continue to go to this facility is because I bought an oil change package and have to. I called the first time I used the package requesting my money back due to a disrespectful experience and NOBODY would return my messages. Therefore no other work will be done on my vehicle at this place. Poor excuse for a dealership More

He was so helpful, had lots of information and tips to help me find my dream car! help me find my dream car! More

Efficient I did not feel that I was pressured into any additional none needed work. additional none needed work. More

I enjoyed service at FERMAN BMW, it was on time, well delivered, all works were well explained. delivered, all works were well explained. More