Ferman BMW - Service Center

Great friendly staff that makes you feel welcome from the time you arrive till you leave. They put service as a top priority, and it certainly shows. time you arrive till you leave. They put service as a top priority, and it certainly shows. More

With each visit to Ferman BMW, I am impressed with the quality of service and the speed with which is provided quality of service and the speed with which is provided More

Service was fast and reliable advisor was friendly and knowledgeable. I would recommend to anyone knowledgeable. I would recommend to anyone More

I honestly don’t think they fix my X7 3rd row seat. I have been coming back and forth and im 30 mins away so inconvenience. For a 95K car and i do have a warranty and they dont fix it something is wron I have been coming back and forth and im 30 mins away so inconvenience. For a 95K car and i do have a warranty and they dont fix it something is wrong here… so i will give them another chance for fix it or ill go to the general manager. More

BJ made my experience at Ferman wonderful. From start to finish seamless experience even with having mechanical issues. They’re straightforward and honest and very personable. I will be return From start to finish seamless experience even with having mechanical issues. They’re straightforward and honest and very personable. I will be returning in the future for any other service needs. More

Service tech Sal was personable and helpful as usual. Would recommend Ferman BMW to others Would recommend Ferman BMW to others More

Quick and easy service Quickly sent me a detailed report via email with issues and pricing. The report also included status. report via email with issues and pricing. The report also included status. More

I consistently adhere to scheduled maintenance for my vehicle, ensuring it receives timely attention whenever the service light illuminates. I noticed the service light was on, indicating a recommendatio vehicle, ensuring it receives timely attention whenever the service light illuminates. I noticed the service light was on, indicating a recommendation to replace the brake pads due to mileage. While initially assured that the rotor appeared satisfactory, subsequent inspection revealed a need for rotor replacement as well. Unfortunately, the inspection video provided by the dealership only covered the underside of the vehicle, offering no visual evidence or assessment of the rotor's condition. This lack of transparency and discrepancy in assessment reflect poorly on the dealership's integrity. Regrettably, this experience has eroded my trust in their services, and I have decided not to patronize this establishment in the future. Furthermore, I will refrain from engaging in any business dealings with this dealership due to their apparent lack of honesty and professionalism. More

Staff is friendly and helpful. No complaints about the service, I just wish they were closer. No complaints about the service, I just wish they were closer. More

Went to oil change they told us that they are going to to a diagnostic check Roy said everything is smooth....just the ac filter we changed oil and filters Ater everything and 4 hours wait they we left an a diagnostic check Roy said everything is smooth....just the ac filter we changed oil and filters Ater everything and 4 hours wait they we left and our ac broke magically and Roy told us to go back unable that day bc od an appointment..... next day they told us that the ac broke down magically and they needed 1400 dolar to repair our blower motor and after everything was smooth They broke our car and they wanted money to repair it Keep in mind that everything was good and after dealer ac broke down More