Ferman Chevrolet Tarpon Springs - Service Center

I am very displeased and surprised at how the dealership in Tarpon Springs Florida dealt with damage done to my truck when it was there over a week and a half. I live three blocks from the dealership and drove Tarpon Springs Florida dealt with damage done to my truck when it was there over a week and a half. I live three blocks from the dealership and drove it straight home after repairs were done. But the next morning when I opened the garage door I saw damage done to the bumper and they out right told me to my face I did it. I'm surprised how your company works and this is the second truck we have bought from you. To tell me to my face that I did it, and the best they can do is pay for half the work for something I didn't do which is over $400 dollars for half. I plan to take this up with the better business bureau and further spread the word on how your company deals with service. I was not informed that I needed to take video's of my car when I drop it off to make sure that it comes back the same way. I would like full payment and replacement for the bumper and I would like an apology from the company. This is irresponsible and unprofessional by such a large company that I am sure has insurance for these problems. I would like to keep doing business with your company because I love my truck but you are making it very hard for a customer to put any trust in your company. I would very much like a responds on this as soon as possible. madge_maggio@yahoo.com More

Not recommended for service. I go in for an oil change. Since I’m familiar with cars and typically do my own service, I watch. What I see is: 1. The lug nuts are tightened with I go in for an oil change. Since I’m familiar with cars and typically do my own service, I watch. What I see is: 1. The lug nuts are tightened with an air wrench and no torque stick, which means that they are probably over-tightened. Over-tightened lug nuts usually result in brake pedal pulsation because the over-tightened lugs warp the brake rotors. 2. The tech uses the torque wrench afterwards, which just clicks. This also indicates that the lugs are over-tightened. 3. I ask the tech to check the torque. He wants to remove all the lugs and do it over again, but that will not prove that anything was originally over-tightened, so I ask him to set the torque wrench to 5 lbs over what he just torqued them to. The bolts don’t move. I ask what torque setting he uses, and he states: 100 foot lbs. 4. I show the owners manual to another Service Advisor, which requires 110 foot lbs. He jokes that no one ever complains about lug nut torque. I ask them to please follow the recommendations in the GM service manual. He states that he doesn’t know anything about the torque settings; “that’s what he has techs for”. 5. Upon returning the owners manual to my car, the same service tech is there, joking with another tech about how everyone was laughing about a customer worried about lug nut torque. I ask what he’s talking about and he tells me that he’s talking about another customer, them states that he was talking about one of the employees. He changes the story within 30 seconds. 6. Upon walking around the lot, I see: a. Another customer bring in their Equinox for service. The service writer doesn’t even notice that a screw is lodged in of her tires, so I point it out to him. It’s in the worst part of the tire, right next to the sidewall, which would cause the customer to get a flat shortly after leaving the dealership. b. A salesman riding around in a golf cart. He states that he’s looking to help customers, but later I see him sitting on various motorcycles parked in the customer parking area. c. An auto detailer drop his large green vacuum cleaner on the ground, and then try to put it back together. More

New Car Purchase and First Service on Car My Husband and I had the Best Service from all the Staff at Fermans everyone from Steven Kikta to the Manager were very Helpful we got our New Trax LS My Husband and I had the Best Service from all the Staff at Fermans everyone from Steven Kikta to the Manager were very Helpful we got our New Trax LS and Love it . Also Mike in the Service Dept and all Staff did a excellent job on Service and care.I would Highly recommend going to Ferman's in Tarpon Springs to get your next Vechile. Thank You so Much Charlotte More

Pro mechanics dont know how to change a taillight bulb I brought my 1986 corvette in to have a tail light bulb changed, along with an oil change. I dont know what kind of service dept this is if I have to I brought my 1986 corvette in to have a tail light bulb changed, along with an oil change. I dont know what kind of service dept this is if I have to tell the mechanic how to open the hood. Then another mechanic tried to change the tail light bulb, but didnt know how to do that. Again, I had to stop him from damaging my car and I had to explain to him how to do it. He then laughed at me and walked away. I spoke to management along with the service manager and they both checked out my vehicle. The service manager then refused to fix my car. A professional dealership doesnt know how to fix simple things. Maybe they should check out how to change a tail light bulb on You Tube like I did without damaging a customers car. I tried to get ahold of Mr. Ferman himself to tell him what this newly remodeled dealership is doing, But I was told by Ferman management that this was impossible and Mr. Ferman will not talk to me. Please dont use this dealership for any purpose. Now I take my chevy to Karl Flamer Ford for repairs. Boy are they Good..... More

Stellar Parts Department Thanks so much for staying a little late on Friday. I had a dead battery and Milo stayed late so I could get a new AC Delco Battery, Thanks for you he Thanks so much for staying a little late on Friday. I had a dead battery and Milo stayed late so I could get a new AC Delco Battery, Thanks for you help guys. More

POOR Customer Service I had a car in for an alternator replacement at the end of the first day after no call i called them and was told the part just came in and the car wo I had a car in for an alternator replacement at the end of the first day after no call i called them and was told the part just came in and the car would be ready in the morning, at 11:30 am I called and the representative was busy left a message to call me, at 13:00 I called again had to leave second message at 14:00 called again finally got the rep who said they are working on it now and will call at 16:20 i went up to the dealer who stated another 30 minutes and it would be done, If the car was going to be all day say so, I wasted an entire day waiting for this call from the dealer only to have the rep ignore my calls and lie to me again. I will NEVER bring my car nor will I buy my next car from this dealership. More

Poor Customer Service from the Service Manager Service Manager is not really Customer Service Oriented. he did not like being called on the table for his explanations. He needs to be reminded by h Service Manager is not really Customer Service Oriented. he did not like being called on the table for his explanations. He needs to be reminded by his Managers that "The Customer is Always Right" If you are going to cut back on Service Related items, then be honest up front. I moved down here August, 2013 for a Job Change, and Chevy recommended I continue my relationship with Ferman. First couple visits were great. Now Service level has gone down. Previous complimentary services are now "Upon Request" but they don't tell you, and they do not give you the option. Let's see what happens when I talk to Senior Management at this location. More

Poor service I scheduled routine maintenance with them two weeks in advance. When I showed up the morning of my scheduled service I was informed they could not pro I scheduled routine maintenance with them two weeks in advance. When I showed up the morning of my scheduled service I was informed they could not promise to get to it and wanted it left over the weekend. Service staff didn't even seem interested in trying to keep their commitments. There are too many alternate options to waste time with them. More

The service here is the best. I had the logo and emblem to put on my Nissan Cube. I do not know much about the new automobile finishes so I was reluctant to prepare and replace them myself. I went to the b to put on my Nissan Cube. I do not know much about the new automobile finishes so I was reluctant to prepare and replace them myself. I went to the body shop. Thanks to Shannon and Tim my car parts were in place and I was back on the road in less than 5 minutes total. They were very friendly and professional and I will not hesitate to take my vehicle there again if needed. More

First of all I have to say, its a little fishy that 4 of the positive reviews were written on the same day & for the same person. I bought a brand new malibu @ stingray 12/10/12. When i was ready for my fir the positive reviews were written on the same day & for the same person. I bought a brand new malibu @ stingray 12/10/12. When i was ready for my first oil change, i chose ferman because its between my home & my work. I put less then 500 miles per month on this car & keep it in perfect condition. I told the female service advisor, that i had a dealership in the past put a ding in a new car & that this Malibu had no scratches or damage & to please be careful. she said with attitude " oh, i guess i have to do a walk around" needless to say after leaving i was never going to go back. yesterday i could not get the back window to go up. it was 2pm & I would not have been able get to another open service dept. I called ferman, spoke with mark & explained this was a bit of an emergency & if they could just get the window up, i would schedule the repair with them for another day. I got to them in 20 min, explained again how important it was to get this window up. I went into the waiting area & sat & listened to a bunch of 10-12yo boys from across the hall, saying every profanity you can imagine. there is no doubt, veryone in that building heard this, but the 10-15 employees I saw did nothing! the dealership is old, & dirty! After 40 min he had the car pulled up. he was telling me it needs a new regulator & they could do it next tue. the window was still down! I asked about it & he said they could not get it up & they would keep the car until tue. I said no & he said what are you going to do. I said get someone to take care of it. I asked if i needed to sign something & he said "no the tickets still open & you should leave the car here...what if it rains?" I left & called Dimmitt Chevy & explained the situation. first of all, they told me that if you take the panel off, you can put the window up manually. I was furious! I felt like they were trying to make me keep the car there, so they could get the window work, along with a remote start repair, oil change & tire rotation (all things i told him needed to be done)..It was to late to get down to dimmitt, so i just went ahead & scheduled all of the service needed with them. I am not an idiot or a extremely difficult customer, but something is not right @ this dealership & im really surprised that anyone would be loyal to them...terrible customer service & as far as im concerned, shady business practice! More