Ferman Chevrolet Tarpon Springs - Service Center

Poor management I called to make an appointment to get my tire looked at. When I arrived I was told they could not get me done in the timeframe they told me they c I called to make an appointment to get my tire looked at. When I arrived I was told they could not get me done in the timeframe they told me they could do it in on the phone when I made the appointment. They sent me away to come back the next day for a new appointment. The problem is, it is an offsite location booking their appointments. They need to have a better way to communicate with each other! They wasted my time and then after the two days of driving there on a tire going flat they were not able to use my tire warranty due to them being closed on Saturday. More

Great service, quick too. I went for a routine oil change, which went well. After there service I had to take my car back to have my tires balanced. The service department did I went for a routine oil change, which went well. After there service I had to take my car back to have my tires balanced. The service department did this free of charge, and my car is running perfectly...thanks! More

Horrible service It took 6 hours for an oil change, while they told me they would clean my car and fix other issues. Needless to say nothing was fixed and my car wasn’ It took 6 hours for an oil change, while they told me they would clean my car and fix other issues. Needless to say nothing was fixed and my car wasn’t cleaned at all. More

Amazing Customer Service!! My 16 y/o daughter had a concern about her car while driving to school. I was no where near her to help in person. I was able to contact Tony Lang, My 16 y/o daughter had a concern about her car while driving to school. I was no where near her to help in person. I was able to contact Tony Lang, my Service Advisor, for the last several years. He was able to put me at ease about the service item and scheduled my daughter to come in to have the vehicle looked at the same day. Nothing ended up being wrong with my daughter’s vehicle, but Tony took time explaining things about the car and how to be safe to my daughter. He discovered a nail in one of her tires and was able to get it replaced the next day. He even had her car washed and cleaned. He played a big role in helping my daughter learn how to deal with working with a service advisor and what to think about to stay safe in her vehicle. I am so appreciative of Tony and the service team at Ferman Tarpon Springs. I wouldn’t take my vehicles anywhere else! More

Oil change and tire rotation Service was timely and associates were very nice. This service center and waiting room in clean, Doughnuts and coffee is a nice unexpected treat. Service was timely and associates were very nice. This service center and waiting room in clean, Doughnuts and coffee is a nice unexpected treat. Great experience. More

Way too long for what service required We are happy with Ferman Chevrolet Service for the most part. However, to spend 2.5 hours for oil change and tire rotation and have a couple of items We are happy with Ferman Chevrolet Service for the most part. However, to spend 2.5 hours for oil change and tire rotation and have a couple of items checked out was too long. Environment is pleasant. We know we could have been driven home and appreciate that knowledge. However, we never thought we would be there that long. We had an 11:30 appointment and left after 2 pm. It was our understanding that the person to check out items went to lunch. We can appreciate that but did not know that it would be that much longer. More

Oil change Every time I take my car for service something else breaks down you rotate tires air sensor goes, struts the car is bouncy you won’t be seeing me Every time I take my car for service something else breaks down you rotate tires air sensor goes, struts the car is bouncy you won’t be seeing me anymore More

Friendly service They're always very helpful and friendly and ready to answer any questions. Tom always takes care of me when I bring my car in for service. He's a gre They're always very helpful and friendly and ready to answer any questions. Tom always takes care of me when I bring my car in for service. He's a great asset to the service department. More

Best Customer Service!!!! I love the Ferman Chevrolet Service team!!! They keep my car in excellent condition. To make it even better, they surprised me by washing and clean I love the Ferman Chevrolet Service team!!! They keep my car in excellent condition. To make it even better, they surprised me by washing and cleaning my vehicle! Tony and his team are the best!!! More

Valentines Evening Ruined Went in to have my sunroof fixed because it was stuck open. Took about 45 min to complete. Checked out 78.00 total. Got in the car.. Bammmmm, spr Went in to have my sunroof fixed because it was stuck open. Took about 45 min to complete. Checked out 78.00 total. Got in the car.. Bammmmm, sprayed black greasy lubricant all over my tan leather interior. Sent to detail, 40 min later, done. Got back in car BAMMMM still there. Its late husband and I had to cancel valentines reservations, cancel some other arrangements we had to meet friends. Sent it back to detail, 20 min later finished. Its cleaned off but here are several spots that are still there and a black smudge mark on my cloth tan headliner. Very noticeable. Black. Im very disappointed and I fo not understand why my tan leather interior now has a black tint to it. I think they should professionally clean the entire interior for Free and train the workers to cover up plastic... More