Ferman Chevrolet Tarpon Springs - Service Center

Lack of customer service I have purchased several cars from this dealership. The customer service was always top notch. Not sure what happened. The girl who answers the phone I have purchased several cars from this dealership. The customer service was always top notch. Not sure what happened. The girl who answers the phone was sarcastic and not very friendly. I called for an update about my car and was told they had no record of my car and he would have Tom call me back in 10 minutes. Those minutes came and went no return call. Showed up to pick up my car.. we stood there for 2 minutes and we were not acknowledged by any of the "service managers", one who was joking and having a conversation with a service employee. I will no longer purchase any cars from this dealership and if I do have another problem with my vehicle I will go to the Chevy dealership closest to my home. More

Fix tire. Great service and fast. In and out in one hour. Very friendly and organized. The cost was very fair. I would recommend this dealership going forward. Great service and fast. In and out in one hour. Very friendly and organized. The cost was very fair. I would recommend this dealership going forward. More

Excellent Working with Robert Marchido is real pleasure to work with. The car is always taken care of and service is always preform in a quality and timely fash Working with Robert Marchido is real pleasure to work with. The car is always taken care of and service is always preform in a quality and timely fashion. More

Water leak. Took a lot longer than expected. Given a loan Was very satisfied. Brought my Silverado in for water leak around passenger side door. Very thorough and used a loaner truck thru the week long proc Was very satisfied. Brought my Silverado in for water leak around passenger side door. Very thorough and used a loaner truck thru the week long process More

Ferman Service Rocks! I've been using the Ferman Chevy service department for years, first when I managed a fleet of Chevy's & now as a regular private customer. Tom is a p I've been using the Ferman Chevy service department for years, first when I managed a fleet of Chevy's & now as a regular private customer. Tom is a pleasure to deal with & the expert mechanics there always do it right the first time. More

Great experience I was looking up synthetic oil change prices in my area and surprisingly the dealer price was better than all of the quick lube places that I checked. I was looking up synthetic oil change prices in my area and surprisingly the dealer price was better than all of the quick lube places that I checked. I made an appointment and when I showed up they told me that it would be about an hour and true to their word it was. More

Nine days for a key to be made. Had an antitheft malfunction. It took nine days for me to end up getting a new key made. Several calls went unreturned. Worst part is I googled the pr Had an antitheft malfunction. It took nine days for me to end up getting a new key made. Several calls went unreturned. Worst part is I googled the problem before bringing the car in. Google said probably need a new key. This is the first thing I said to the man, but it took nind days for them to come to the same conclusion. Extremely disappointing. Loss of work. Just completely let me down. More

Car updates I paid 139 when they could have told me they couldn't do what I was asking for did not need to hook cache to anything just needed to look on computer I paid 139 when they could have told me they couldn't do what I was asking for did not need to hook cache to anything just needed to look on computer and they could have just told me More

software update should be able to do update without visiting dealer not very convenient waiting area too noisy did not even wash car with the service provided should be able to do update without visiting dealer not very convenient waiting area too noisy did not even wash car with the service provided More

Excellent Trusted dealership, for many, many years, and there is no need to go elsewhere. Late husband was 30 year GM employee, and he had a great relationship Trusted dealership, for many, many years, and there is no need to go elsewhere. Late husband was 30 year GM employee, and he had a great relationship and complete trust in this dealership, and I continue to see evidence of their honest dealing in care and service of my 2004 vehicle. Tom Meinhold is so easy and pleasant to work with, and the entire Service Department staff is excellent. More