Ferman Chrysler Jeep Dodge RAM Wesley Chapel

oil/recall Made an appointment for an oil change and recall work using the My Ram App but when I arrived I was informed Ferman does not use that service. Servic Made an appointment for an oil change and recall work using the My Ram App but when I arrived I was informed Ferman does not use that service. Service representative was very curious and got me in and out in about an hour. More

Oil change I was waiting 2 hrs to get an oil change when I had an appointment. I thought this was very inconvenient and time consuming. What’s the point of havin I was waiting 2 hrs to get an oil change when I had an appointment. I thought this was very inconvenient and time consuming. What’s the point of having an appointment if I’m gonna wait and it’s as if I walked in off the street. More

Bad service advisor. A liar. Screwed up my tire and didn’t take responsibility for it. Then tried to blame me after the service tech damaged it. Talked with another dealership an Screwed up my tire and didn’t take responsibility for it. Then tried to blame me after the service tech damaged it. Talked with another dealership and they said to elevate it to JEEP headquarters. More

Anthony was excellent and very helpful They performed the work I requested. And did not attempt me into other thing's I was not there for. I truly appreciate that. Thanks. They performed the work I requested. And did not attempt me into other thing's I was not there for. I truly appreciate that. Thanks. More

Willing to accommodate you This is my 2nd lease with the dealership and I'm super impressed they were willing to work with my budget. It was not stressful, and I'm very happy wi This is my 2nd lease with the dealership and I'm super impressed they were willing to work with my budget. It was not stressful, and I'm very happy with my Jeep and the monthly payment. More

New van Sheryl was very attentive to all of our needs. We had many questions about our new van and employee pricing. Sheryl responded very quickly and over an Sheryl was very attentive to all of our needs. We had many questions about our new van and employee pricing. Sheryl responded very quickly and over and above our needs. We would definitely refer friends and family to her. More

Lazy service Advisor This was the first time taking my wife’s new Jeep Wrangler in for service and also toget a couple noises checked out that concerned me. The advisor w This was the first time taking my wife’s new Jeep Wrangler in for service and also toget a couple noises checked out that concerned me. The advisor was very unhelpful and didn’t want todo anything more than the oil change and push me out the door. Also once my vehicle was done I had to go locate the advisor and fetch my keys...no one came looking for me in the waiting room while I sat there and wasted my time. I’ll be taking the jeep in to There competitors from here on out. As large as the jeep community is here in Tampa is I’d recommend all jeepers stray away from this dealerships service center there is plenty of dealers that love the jeep community and take care of there loyal customers. More

Hassle free David Cooper was great to work with. After I informed him of all the options I wanted. He printed out a detailed price explaining everything. I apprec David Cooper was great to work with. After I informed him of all the options I wanted. He printed out a detailed price explaining everything. I appreciated the fact he did not play the running back an forth game with negotiating the price like salesman I have delt with in the past. The only thing I was disappointed in in was the trade in value of my car. Within the 5 week period of waiting for my car to be delivered. The value of my car was decreased by $600. More

Awesome service Our guy was great.set us up eith maintenance plan and very helpful and thorough...i bought a jeep from y'all 10 years ago and also brought my Denali t Our guy was great.set us up eith maintenance plan and very helpful and thorough...i bought a jeep from y'all 10 years ago and also brought my Denali there and by far this was the best service I have received there by far. Shorter , chunky, white guy,young, 2 desk over by the lady. GREAT SERVICE!! Can't remember his name More

Great Service I have the pleasure of scheduling an oil change, which many dealerships are first come first serve and chaotic by doing so. My vehicle is always ready I have the pleasure of scheduling an oil change, which many dealerships are first come first serve and chaotic by doing so. My vehicle is always ready before the allotted time, and service is greater than expected. More