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Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Lutz, FL

4.9
1,082 Reviews

1,082 Reviews of Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

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January 23, 2019

Great Service! Always a great experience at Ferman Jeep. Kevin is always friendly and helpful and gets you in and out fast. Thanks Kevin for crushing it with your s More

by Mikecs30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin hojnacki
Jan 25, 2019 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

January 21, 2019

Grand Caravan repair Although they had to have the van for extended time for repairs, Anthony kept us up to date, offered us a rental, and explained our repairs. Van was More

by Broect
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jan 22, 2019 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

January 21, 2019

Dakota Emergency My 2008 Dakota's battery went totally dead on a Saturday mid day. The battery could not be jumped, so had the truck towed to the dealership. Anthony t More

by Desparate1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Cagley
Jan 22, 2019 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

January 19, 2019

Service Typically always organized and friendly staff, who give options for repairs and have mechanics that continue to service my car very well, 9 years and More

by Celia1231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin and Office Manager and prior service Coordinators
Jan 22, 2019 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

January 10, 2019

warranty work Had some unscheduled warranty work done. Right before Xmas holiday, they would not be able to finish work on van, and I would be without a van till af More

by Ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Clement
Jan 10, 2019 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

January 07, 2019

I AM PLEASE WITH YOUR SERVICE I am Disable veteran and have been using this location for more than 5 years of since 2007. IT WOULD BE GREAT TO HAVE A DISABLE TRANSPORT VEHICLE A T More

by Ramond Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Miller
Jan 07, 2019 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

January 06, 2019

Great customer service I brought my vehicle in for a recall issue. All the staff I encountered were very friendly, knowledgeable, and professional. I would definitely More

by Tampajourney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember their names
Jan 07, 2019 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

January 05, 2019

My service visit I had excellent service from Kevin H. He was on top of the issues that my Jeep was in the shop for. He keeper me informed of the progress of the repai More

by Cadtpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin H
Jan 07, 2019 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

December 27, 2018

Ram Service Scheduled, once arrived, took me right in. Had loaner vehicle ready. Called me with concerns. I was in and out just really quickly. Brian was great a More

by George DiBrango
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Ciena
Dec 31, 2018 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

December 26, 2018

Oil change Almost Priced at almost $90 for an oil change... 5 hours it took. And didn't even put a sticker or reset oil gauge... When people come in for service More

by Ridiculo13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Travis Cole, Juan Martinez, Guy Wallis, Marc Graves, Mike Patrikis, sammy Haidar, James Thompson, Matt Cerro, Michelle Alexander
Dec 27, 2018 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

We apologize for the negative experience you had with us. Please contact our manager, Robert Cooper at (813) 285-0713 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

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