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Ferman Chrysler Jeep Dodge RAM of New Port Richey

New Port Richey, FL

4.9
5,443 Reviews
Ferman Chrysler Jeep Dodge at the corner of US 19 and State Road 54 is a New Chrysler, New Jeep and New Dodge dealer, and used car dealer in New Port Richey serving the Greater Tampa Bay area. We are also the Dodge Jeep and Chrysler dealer serving Tarpon Springs. We stock one of the largest selections of competitively-priced New Cars for Sale including New Chrysler cars, New Dodge cars and trucks, and New Jeep SUV's. We also carry an extensive inventory of Used Cars for Sale, Bargain Used Cars Under $10,000, Carfax 1-Owner Used and Certified Pre-Owned vehicles. We are a New Port Richey and Pasco County Auto Repair and Auto Service facility, and offer Auto Body Shop and Collision Repair services on US Highway 19.
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4023 U S Highway 19

New Port Richey, FL

34652

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Showing 5,443 reviews

February 12, 2015

Quoted 2 different fees Although i did not actually have work done, i did call last weekend and ask how much to check transmission fluid. There is no dipstick on mine. It More

by lori
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I spoke with someone in Service "heather" but not sure
Feb 17, 2015 -

Ferman Chrysler Jeep Dodge RAM of New Port Richey responded

Lori, We apologize for the confusion regarding your recent calls into our service department. You are correct in the fact there is no dipstick on your vehicle and because of that, we would not charge you to check the fluid, and the only cost involved would be the cost of the fluid to top it off. We feel the confusion came in when you were told that, if you in fact do have a leak and would like us to look into it, there would be a diagnostic charge to identify the leak. Please keep in mind that our diagnostic fee is charged to cover our technician's time, and is applied towards any repairs made. Please feel free to give us a call at 727-847-5555 EXT:1150 and speak to Mike Hughes if you have any further questions, I would be happy to help rectify the situation. Thank you!

October 26, 2014

They will work hard for you. Thank you, Heather for going above and beyond for us! We really appreciate everything, the Truck looks awesome. We are very pleased with our purchase. More

by wendy.schabatka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather
September 15, 2014

Finance dept. error Very disappointed in Ferman dealership, esp. finance dept. I was into dealership approx. 4 mos. ago and cancelled GAP ins. on vehicle that I had pur More

by audrey.guinn.5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
finance dept
August 27, 2014

bad service Very bad visit. I don't recommend this place to anyone and it is illegal to sell cars with no brakes. All he was worried about is running my credit an More

by angela31
Customer Service
Recommend Dealer
No
Sep 16, 2014 -

Ferman Chrysler Jeep Dodge RAM of New Port Richey responded

We apologize about the miscommunication and the way the sales associate handled the situation. We have been in contact with Angela and explained that we would never sell a vehicle unless it passed a safety inspection first. Every one of our vehicles goes through a pre-delivery inspection and any safety concerns are corrected before a vehicle can be sold. We take the safety of our guests and other people on the road very seriously.

February 25, 2014

My sales guy Roy Faulkner, TOP NOTCH. I went in with what I wanted and what price I had to be at. and Roy delivered. No haggle ,no BS. truly the best buying experience I have ever had. More

by msmyth1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Faulkner
February 25, 2014

Ferman has been working hard to put together a great deal for us. Their general manager is pleasant to deal with and hopefully very soon we can move forward on our purchase Our particular vehicle is on o More

by scottbangdrum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Feb 25, 2014 -

Ferman Chrysler Jeep Dodge RAM of New Port Richey responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. We did honor True Car pricing. The vehicle was built was a $23390 MSRP. However it did not account for $995 transportation. True Car discount was $857 on this offer. When you picked out a Vehicle from stock it was an MSRP of $24585. This was $995 higher MSRP, probably due to the $995 destination not being included. The offer provided a True Car discount of $940; we provided that in a written offer. We actually use a Third Party conultant firm to help value the trades, I am sorry that we could not come to terms on your trade. Could you please elaborate on the bank that refuses to do business with us? If you are still looking for a vehicle, I would love to offer my assisatnce? Please email me back @ jwhidden@ferman.com or feel free to communicate thru Dealer Rater.

January 21, 2014

Great job with my salesman Tony Seoud was Eazy going knows his product and didn't push me to by great place and great management Ferman is the best by far from anywhere I have been More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Seoud
January 14, 2014

Our intent was to just look around, but we saw a car we liked and Mike, without pressure, allowed us to take the car for a drive. When we realized we liked the car, Mike helped us purchase the car within t More

by CinViny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McKnight
November 24, 2013

Best experience purchasing a vehicle. Roy was very professional and extremely informative about the Dodge Journey we were purchasing. He genuinely listened to my concerns about my old vehicle and my n More

by abrandnewjourney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Faulkner
November 15, 2013

Roy was extremely helpful when my dad and I were purchasing my new Jeep Grand Cheroke. He did anything and everything he could to make us happy. I had very specific details that I wanted to include More

by Dina0209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Faulkner
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