Steve at the service department was very professional and recommended that I treat my Jeep Wrangler Unlimited with some maintenance procedures that would extend the life of my vehicle and that would make it run better and more efficiently. After a regular oil change and tire rotation, the technician performed a 27 point inspection and became aware that my rear brakes were getting low and in need of replacement before they start cutting into the rotors. The brakes were promptly replaced. Also, regular maintenance included power steering flush, brake fluid flush and an induction cleaning, all of these procedures will lengthen the life of my vehicle and make it perform as it should. Maintenance means to correct problems before the exist, and it works. I appreciate Steve's interest of maintaining all vehicles that pass his desk. Jamie helped me in the checkout procedure and explained the importance of regular maintenance as it pertains to all vehicles. We are a 3 Jeep family, all from Ferman, and now one vehicle, the Jeep Cherokee, will be passed on to our daughter up in NY, all maintained at Ferman. Always a pleasure to deal with the service department.