Ferman Ford

Great Service as Usual I arrived slightly late yesterday because of traffic but Veron was able to take care of me and get my car in for an Oil change. This was my 4th time d I arrived slightly late yesterday because of traffic but Veron was able to take care of me and get my car in for an Oil change. This was my 4th time dealing with Veron and he's been more than helpful every time. Thank you. More

Excellent Service - Great Experience I had a recall on my Escape. Made an appointment. Veron got me a rental car for the day. Gave his cell phone number so I could check on the status of I had a recall on my Escape. Made an appointment. Veron got me a rental car for the day. Gave his cell phone number so I could check on the status of the car during the day. Got car back same day. He also arranged a car wash for me. I give him an A+. More

Incompetence Spews from this Place There is NO place slower then this Dealership Service Center.Before Xmas they told us they were ordering a part under warranty for my daughters car sh There is NO place slower then this Dealership Service Center.Before Xmas they told us they were ordering a part under warranty for my daughters car she just purchased from them last year..We have called and called,talked to many of them,they ALL say the same thing"Ee will check on it and call you back" After 7 times if hearing that-with no call back even once! I felt compelled to write this review. Also,went in for a tire repair,had my car for 3 days,unreal. Not worth the headache my friend.. They sure don't seem to care much about their customers,extremely inefficient. More

Swell I have had all of my service done a Ferman. They do a great job and the price is great! Joe Wheeler does a great job! I have had all of my service done a Ferman. They do a great job and the price is great! Joe Wheeler does a great job! More

Timely service without an appointment I had a low pressure warning come on Sunday afternoon and filled the tires on my own. When it was on again Monday AM I knew I had a problem. Veron too I had a low pressure warning come on Sunday afternoon and filled the tires on my own. When it was on again Monday AM I knew I had a problem. Veron took me without an appointment ( I still can't plan tire punctures ) and I had my car back by noon. More

Service repair Good service department and nice service adviser. Nice courtesy shuttle service. The waiting area nice and clean also good complimentary coffee , soda Good service department and nice service adviser. Nice courtesy shuttle service. The waiting area nice and clean also good complimentary coffee , sodas and snacks...and nice and comfortable seat. More

Recall I brought my vehicle in for a recall replacement, and also asked to have it checked to see if it needed anything else. I was pleased that there were I brought my vehicle in for a recall replacement, and also asked to have it checked to see if it needed anything else. I was pleased that there were no other issues. And also that the dealership did not create some new thing to be done when there was nothing really needed at this time. This good service will certainly bring me back again. More

My service was outstanding . Mr Lewis Stump was outstanding The service was outstanding and The service manager Mr Stump kept me informed . When the service was finished he told me if I had any questions I cou The service was outstanding and The service manager Mr Stump kept me informed . When the service was finished he told me if I had any questions I could call any time. More

came in for latch recall, was done quickly and had oil chang I just gave it what I thought was the right answer for me. Takes me awhile to warm up to any kind of "Car Dealer" service center. I just gave it what I thought was the right answer for me. Takes me awhile to warm up to any kind of "Car Dealer" service center. More

Always professional and timely. Battery replacement and also determined need new tires. (About 50k miles) and oil change. - took the shuttle to mall while I had to get a few things Battery replacement and also determined need new tires. (About 50k miles) and oil change. - took the shuttle to mall while I had to get a few things for trip- Service advisor Jeff and shuttle driver Bryan so courteous and nice. Great place to purchase and service our 2014 Ford Expedition! More