Ferman Ford

Service Dept The dealership has performed efficiently each time I have used them for service. No complaints. Great job. We will use them in the future as well. The dealership has performed efficiently each time I have used them for service. No complaints. Great job. We will use them in the future as well. More

Liars They have a 5k guarantee that they refuse to honor. Their "best price" is a not true. I recently went in to purchase a new Ford Explorer and was giv They have a 5k guarantee that they refuse to honor. Their "best price" is a not true. I recently went in to purchase a new Ford Explorer and was given a best price of 52k. They offered 24 for my trade. The condescending sales manager said "you are just like everyone else, thinking I am not giving you enough for your trade". I then went to Carmax and they were going to give me 26k. Bill Currie Ford gave me 27k. So apparently I was right that their 3k low ball offer was BS. My trade aside I paid 47.6k for the exact same Ford Explorer. I mean the same one that had to be transferred in from DeLand Ford. I then talked to my salesman at Ferman and he said "I don't know how they could possibly do that", insinuating I was not telling the truth. After I purchased it from Bill Currie Ford (a great experience) I called about the 5k guarantee and Ferman said "I would have had to buy it from them" so they are full of it in every way. Do your self a favor and don't do business with these liars. There are too many other good Ford dealers around. More

They definitely take care of their customers I'm a repeat buyer from Countryside Ford, and honestly, the way they took care of me, I guarantee I will continue to be. They didn't pressure me, and I'm a repeat buyer from Countryside Ford, and honestly, the way they took care of me, I guarantee I will continue to be. They didn't pressure me, and worked well within my budget and expectations. Highly recommend. More

Vacation saved The clutch assembly needed to be changed. I was told it would be at least 11 weeks to get the part in. I told the service manager I was planning two t The clutch assembly needed to be changed. I was told it would be at least 11 weeks to get the part in. I told the service manager I was planning two trips this summer, and he contacted Ford and got the part in and it was installed and I had the car back in time for the first trip. Great customer service Ferman Ford. Thank you to Joe Wheeler, Service Manager and Jeff Vuncannon, Service Advisor! More

Very friendly and prompt. I am a new customer and from Jason Sanchez to Jeff, my service writer, I was impressed with how quick I was set up and immediately started the servici I am a new customer and from Jason Sanchez to Jeff, my service writer, I was impressed with how quick I was set up and immediately started the servicing of my Escape. I was kept informed and felt i knew what was going on during the process More

Regular Maintenance Service advisor was very knowledgeable regarding recommended mileage intervals and the extended warranty I purchased. Vehicle exterior was washed prio Service advisor was very knowledgeable regarding recommended mileage intervals and the extended warranty I purchased. Vehicle exterior was washed prior to its return. Nice touch. More

You did a great job servicing my truck Great service very clear and fair pricing. As always a very helpful and friendly service center. Will definitely recommend your service center to my f Great service very clear and fair pricing. As always a very helpful and friendly service center. Will definitely recommend your service center to my friends. More

10K service I was able to schedule an appointment for oil change and tire rotation that met my schedule. I was back on the road in less than an hour. I was able to schedule an appointment for oil change and tire rotation that met my schedule. I was back on the road in less than an hour. More

Great service and fair pricing Ferman Ford has made several changes to their customer service department, for the better! When they first taken over from Countryside Ford I was not Ferman Ford has made several changes to their customer service department, for the better! When they first taken over from Countryside Ford I was not pleased. They taken action on their services from customer service through their techs. I was pleased with the service last time, was fairly charged for those services and vehicle was delivered thoroughly cleaned as well. I will return to Ferman Ford for our two vehicles and will purchase there as well when in the market to do so. More

Service center They did a great job servicing my truck and inspecting everything! The guys were very friendly and helpful! I would definitely recommend their service They did a great job servicing my truck and inspecting everything! The guys were very friendly and helpful! I would definitely recommend their service department to anyone! More