Ferman Ford

overall customer service is exemplary! throughout my sale ayesha was most pleasant, the wait to finalize was horrible i waited for the finance department at LEAST 2 hours. jeremy in service throughout my sale ayesha was most pleasant, the wait to finalize was horrible i waited for the finance department at LEAST 2 hours. jeremy in service was awesome as well, very professional, knowledgeable and corteous. the team is great. the interest rate negotiation, ehh could have been a little better. maybe next time. More

customer Jeremy has been my service advisor since I purchased my expedition. He has always taken care of all my concerns no matter how large or small. He has e Jeremy has been my service advisor since I purchased my expedition. He has always taken care of all my concerns no matter how large or small. He has earned my trust which is a great accomplishment in the car business! More

Ask for Shawna Hargett...you won't regret it! My experience at Countryside Ford was FANTASTIC. I dealt with Shawna Hargett and I would recommend her to anyone interested in purchasing a vehicle. I My experience at Countryside Ford was FANTASTIC. I dealt with Shawna Hargett and I would recommend her to anyone interested in purchasing a vehicle. I felt right at home and really enjoyed my dealings with Shawna and her management staff (Nick & Rob). I ended up buying 2 vehicles from Shawna and have no regrets. Buying my cars from Shawna was the experience I had actually hoped for. Give her a call...you will NOT regret it. Thanks for everything Shawna & team. More

Nicely Surprised I never thought I would be buying a mustang after searching for a new car for over 6 months. After speaking with Brandon Aldamuy at the Mazda side, he I never thought I would be buying a mustang after searching for a new car for over 6 months. After speaking with Brandon Aldamuy at the Mazda side, he turned me over to James who helped me decide on a Ford. One test drive and I knew it was the car for me. I appreciate them working with the banks to get me the lowest rate possible, too. I will be sending my friends your way! More

Best Experience In Florida we have had We relocated to florida 2 years ago from NY. Have been looking at cars for several months. We worked with our dealer in NY for more than 35 years. We relocated to florida 2 years ago from NY. Have been looking at cars for several months. We worked with our dealer in NY for more than 35 years. Could not find anyone here who dealt with us as well or even close to Carl in NY. However we decided to try Countryside Mazda, Ford BINGO! We found our Carl. They were wonderful to work with, polite, professional, friendly but most of all they wanted to do business with us. The sales person we dealt with was awesome and the Sales manager is now my new Carl. The best dealership we have dealt with in Florida and we have tried them all! These people want to negotiate for the buyer and that is what its all about. More

Quality Service At Countryside Ford/Madza I purchased my 2011 Ford Mustang Convertible from Countryside Ford and Madza. I have always been apprehensive when dealing with service related maint I purchased my 2011 Ford Mustang Convertible from Countryside Ford and Madza. I have always been apprehensive when dealing with service related maintenance/repairs at most repair shops. Jeremy Bauer changed all that for me. I have never met a service advisor who is not only knowledgeable, but honest! I ONLY take my car to Countryside Ford for this reason. Jeremy greets me by name, knows my vehicle, and is very courteous. And most of all, is very honest. He advising me ONLY what needs to be done and makes customer friendly recommendations on any service that may be needed. If service is not needed or can wait, he provides input based upon your vehicles needs, not the dealership. Jeremy has shown me that it is the customer that is important in every exchange. I honestly trust his judgement and opinion to the extent, whatever he recommends, I follow. I don't think twice. Countryside Ford is very lucky to have such an admirable service advisor such as Jeremy. Jeremy has assured that my vehicle will only be serviced and advised by Countryside Ford. Jeremy Bauer is #1 is service. Check him out. You will not be disappointed. Alfronza L Haynes More

service I called for an appointment and got in the next day. Was greeted warmly and got in right on time. Ryan was very helpful and explained exactly what t I called for an appointment and got in the next day. Was greeted warmly and got in right on time. Ryan was very helpful and explained exactly what to expect. Work performed was an oil change and transmission fluid change. Work was done well and the price was discounted 10%. A pleasant experience. More

Review on Service at Countryside Ford. I bought my 2011 Mustang new from Countryside Ford. I have had a lot of problems with it although my experience with the Service Department has been I bought my 2011 Mustang new from Countryside Ford. I have had a lot of problems with it although my experience with the Service Department has been good. All the repairs were covered under warranty. One thing that seems unusual is that every time I come in there is a different Service Advisor. There has been 3 so far. Why can't they keep their employees? This time I had Jeff Bowland and he was very accommodating. I was very pleased with the outcome. He was very Customer Service oriented, courteous, and got the repairs done. He was very helpful in getting me picked up when my vehicle was ready and the Courtesy Van was not available at the time. I also want to say I have used the Courtesy Van many times and the drivers are very nice. My overall experience was great. I do feel though that when buying a new vehicle from the dealership, oil changes for at least a few times should be free like other dealerships or at least a discounted price. There are very few incentives to go back to the dealership for regular maintenance issues. Georgia Greene More

First SUV I went to several dealerships the week of 03/23 and Countryside was by far the best. Theo was a great sales individual, he is an honest person and whe I went to several dealerships the week of 03/23 and Countryside was by far the best. Theo was a great sales individual, he is an honest person and when it came down to money Rob worked with me. I didnt hear not once from Theo about commissions, he was truly interested in selling me a SUV. More

Joe Rogers was a top professional, friendly and knowlegable, and Rob Hobbs was sincere and helpful toward our decision to purchase a 2014 Ford Escape, knowlegable, and Rob Hobbs was sincere and helpful toward our decision to purchase a 2014 Ford Escape, More